Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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A solid product with many options
What do you like best about the product?
You can utilize it for basic functions or customize it extensively, allowing you to select features based on your needs.
What do you dislike about the product?
If not executed according to best practices, things can rapidly become complex. This isn't something you can simply "wing' it, especially considering the platform's substantial growth in recent years.
What problems is the product solving and how is that benefiting you?
It provides us with a "master of data" solution for everything related to our customers, and with the customisation options we are able to build our own "custom apps" on top of it.
Solid choice for service
What do you like best about the product?
Easy to configure and to set up escalation rules and tracking. Very inuative features
What do you dislike about the product?
The cost -- it is definitely one of the more expensive choices out there.
What problems is the product solving and how is that benefiting you?
Tracking customer issues and escalating software bugs
Solid Product
What do you like best about the product?
Being based on the Salesforce platform, Service Cloud is highly customisable but will OOTB functionality to get most businesses up and running quickly.
What do you dislike about the product?
Some of the UI needs a facelift and Knowledge is getting old.
What problems is the product solving and how is that benefiting you?
Customer queries
It provides excellent customer experiences and helps grow that business.
What do you like best about the product?
I love that you can enable omnichannel services and features such as case management and agents are able to solve issues quickly.
What do you dislike about the product?
I would only say the cost is what I dislike about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Case management and the management of customer interactions
Satisfactory And Leading Product In Industry
What do you like best about the product?
Leading Product In Industry with multiple features
What do you dislike about the product?
Multiple features but limited information available to use them
What problems is the product solving and how is that benefiting you?
It is All-In-One Platform for Taking Customer calls, Live Chat, Email management, case Management, Knowledge Base and Content Management
Salseforce
What do you like best about the product?
Ease of use - It's relatively easy to find details details, especially these days as I find the search metrics seem to mirror standard keyword parameters
What do you dislike about the product?
flexibility - user interface isn't always intuitive when trying to layout reports or create something unique. It sometimes take trial and error to get close to what we need, and isn't always exactly what we're looking for.
What problems is the product solving and how is that benefiting you?
provides a coherent environment to manage customer database and product knowledge
Best applications for CRM,MARKETING & MIS etc.
What do you like best about the product?
Salesforce is best for CRM tool for business streamline, customer interactions and also in other departments of company data analyze.
What do you dislike about the product?
salesforce is higher cost, should be make attention in costing.
What problems is the product solving and how is that benefiting you?
analytics dashboard provides valuable data for customer trends, service performances and other areas where we can improve.
Easly custmise
What do you like best about the product?
Easly Customise, Make your own table feature
What do you dislike about the product?
Costing Part, Little bit high and Should be Indian Partners and Consaltant
What problems is the product solving and how is that benefiting you?
Easy to Add More Option and in current Format Alocate Tables, Reporting ETC.
Boosting Agent Productivity with Service Cloud Features
What do you like best about the product?
The best feature is AI driven recommendations with Einstein, which helps agents work faster by suggesting the next best actions and automating responses to cases.
What do you dislike about the product?
From my experience, the pricing for Service Cloud can feel a bit high, especially when you add on the costs for the AI tools and extra features.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has really helped us by reducing response times and automating repetitive tasks. This allows our agents to focus more on providing high quality customer support with 24/7 availability.
Boost Customer Support with AI Driven Proactive Solutions
What do you like best about the product?
The integration of Salesforce Agentforce with existing Salesforce product has completely changed the game .
What do you dislike about the product?
Agentforce AI is priced at $2 per chat, which seems more expensive.
What problems is the product solving and how is that benefiting you?
After using Salesforce AI powered tools we have improved customer satisfaction by delivering personalized support while reducing wait times with smart case routing and faster.
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