Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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External reviews are not included in the AWS star rating for the product.
How We Reduced Response Time with Service Cloud
What do you like best about the product?
The AI suggestions for articles help agents find the right answers faster, making it easier to solve customer problems and respond more quickly
What do you dislike about the product?
As business grows the cost of Salesforce Service Cloud rise fast specially if we need advanced versions or extra features to keep up.
What problems is the product solving and how is that benefiting you?
Managing customer questions was tough but Service Cloud automated case handling and real time tracking with AI it help us work faster and grow smoothly without getting overwhelmed
Deliver Proactive Service with AI Powered Features
What do you like best about the product?
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency.
What do you dislike about the product?
License cost of AI tools like Agentforce,price is 2 $ per conversation it feels a bit expensive, specially for businesses handling a large volumes of interaction.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us efficiently to manage and resolve customer inquiries using AI powered tools like Einstein Copilot and Agentforce, It making our support faster and smarter with 24/7 availability.
Leverage AI Bots Like Agentforce For Routine Task
What do you like best about the product?
AI powered features are excellent proactive solutions to customer for solving there issue and inquires in less time and 24/7 avlaibility.
What do you dislike about the product?
Mobile app functionalities are limited as compair to the desktop version.
What problems is the product solving and how is that benefiting you?
The powerful automation features powered by Salesforce AI including Agentforce handle our repetitive tasks efficiently and allow our team to focus on solving more complex customer issues.
Good tool to use for the customer support
What do you like best about the product?
it helps us to create the data in a simplified way and it has all the things which we expect.
What do you dislike about the product?
Restrictions on few fileds, Exmaple mobile application
What problems is the product solving and how is that benefiting you?
Getting the customer Details whenever we wanted to check
Empower Customers with Self Service Tools for Greater Satisfaction
What do you like best about the product?
AI bots like agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction.
What do you dislike about the product?
Some of the more advanced features are only available in the higher-priced plans.
What problems is the product solving and how is that benefiting you?
Salesforce self service portals allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly.
My experience with Salesforce Service Cloud
What do you like best about the product?
I like how Salesforce Service Cloud keeps everything organized. It’s easy to track cases, assign them, and see team performance quickly.
What do you dislike about the product?
Sometimes it feels a bit overwhelming with so many features, and setting up some things can take longer than expected.
What problems is the product solving and how is that benefiting you?
It helps us manage customer cases in one place, track issues easily, and respond faster. It saves time and keeps our support more organized.
Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management
What do you like best about the product?
Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users.
What do you dislike about the product?
Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform.
What problems is the product solving and how is that benefiting you?
Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions.
Salesforce Service Cloud: A Powerful Tool
What do you like best about the product?
Salesforce Service cloud has strong information base and consistent integration with other salesforce devices or third party Api
What do you dislike about the product?
Salesforce service cloud is complex to setup and costly too
What problems is the product solving and how is that benefiting you?
with the help of automations it boosts productivity and efficiency
A key piece of value generation in the Salesforce environment.
What do you like best about the product?
Ease of use for both the customer and the company staff. Focus on the customer experience ensuring a 360 view of all of them. A good implementation of Service Cloud accompanied by a correct Customer Experience strategy makes it a powerful sales tool.
What do you dislike about the product?
The native interface of SF Service Cloud at the UX/UI level and the difficulty both in terms of code and financial resources to customize it. The same situation occurs with all Salesforce products.
What problems is the product solving and how is that benefiting you?
In an initial phase, SalesService Cloud helps you organize and activate a customer service strategy, but in later phases, it provides a 360-degree view of the customer, to become a sales lever if connected with the CRM (sales module). In parallel, working on automations helps you be more efficient while offering a better experience to the customer/market.
More benefits to using Salesforce than cons
What do you like best about the product?
I love the customizations that an organization can enable. There are a lot of feautres, and integrations that you can pick and choose from when building out your consoles.
Salesforce also has a variety of training resources as part of their Trailhead learning platform. It's a great tool to level up your Salesforce skills.
Salesforce also has a variety of training resources as part of their Trailhead learning platform. It's a great tool to level up your Salesforce skills.
What do you dislike about the product?
While Salesforce allows for a lot of customizations, it can be difficult for smaller organizations to explore the full potential of the system. While Salesforce has Trailhead, and a decent customer support team, I recommend having at minimum a Salesforce admin on your team.
What problems is the product solving and how is that benefiting you?
Salesforce provides wonderful support and complimentary licenses to our NPO. The system also allows for AMS integrations which enable us to process membership applications run events, managecommittees, etc.
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