Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Console is THE BEST
What do you like best about the product?
We manage cases in several queues that come in from multiple origins (Digital Experiences, email, internal), are able to update accounts, run reports and switch back and forth between tabs to keep our work flowing. The tabs in the console view is THE BEST! I can't work in a regular salesforce view anymore, I'm in console every day. We added flows to a few different case types allowing us to gather information, create the case, send for approval, then create a product, calendar event, and campaign all from an easy form for our users. you can do anything with Salesforce.
What do you dislike about the product?
I wish Setup had the same list view features as regular Salesforce did. Being able to edit within a list of user, profiles, permissions, etc would be amazing.
What problems is the product solving and how is that benefiting you?
We make it easy for our staff and external users (members, sponsors) to get in touch with us to resolve questions, conserns or other issues that need reolving.
Service Cloud is the best solution for enterprise case management
What do you like best about the product?
Service Cloud is based on the Salesforce platform and is infinitely configurable. The biggest advantage is that it lives on your CRM so your customer data can remain in one place. The future is very exciting because of the new Agentforce AI which allows companies to automate customer interactions AND do the corresponding actions in Salesforce and other integrated systems.
What do you dislike about the product?
Service Cloud can be difficult to configure and companies need to invest in a knowledgable team or a strong consulting partner to ensure the long term success and evolution of their case management.
What problems is the product solving and how is that benefiting you?
Service Cloud allows the company's customers to log cases from email or from the portal and have cases logged in a consitent way, routed to the correct person. This setup allows for growth and scaling.
AI features like Agentforce promise to help scale in the long term without massive growth in support headcount.
AI features like Agentforce promise to help scale in the long term without massive growth in support headcount.
Happy Customer
What do you like best about the product?
I really like how Salesforce Service Cloud makes it easy to stay on top of customer requests. It keeps everything in one place, so I can see customer history and manage cases without hunting down info. Plus, the automations save time on the repetitive stuff, so I can focus on actually helping people!
What do you dislike about the product?
Honestly, it can feel a little confusing and clunky sometimes. There’s so much going on that it’s easy to get lost or spend too much time trying to find what I need. I wish some things were just simpler to use right out of the box!"
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps keep all our customer info and conversations in one spot, which makes it way easier to follow up and keep track of open cases. Instead of juggling a bunch of tools or notes, everything’s organized, so I can respond faster and make sure nothing falls through the cracks. It’s a big help for staying on top of things and giving customers better support!
About Salesforce service could
What do you like best about the product?
We can Do customer 360 and we can all the cases related to customer at one place which I like
What do you dislike about the product?
I dislike the speed of the interface not like classic
even lex interface there quick lighweight codings i don't know why we don't have
even lex interface there quick lighweight codings i don't know why we don't have
What problems is the product solving and how is that benefiting you?
Gathering all our customer problems together
managing our support team
report ands dashboards
more platform options to customize
managing our support team
report ands dashboards
more platform options to customize
Robust solution for Customer support (B2B/B2C) and Internal departments
What do you like best about the product?
Scalability ,ease of use and maintenance: We use Salesforce for customer support for B2B and B2C clients as well as internal case management for various departments (Support, engineering requests, compliance/risk requests etc.).
Ease of Integratation: We are collaborating across multiple salesforce instances within our org, enabling warm transfers between orgs. Also love the ability to integrate with other 1P and 3P systems, data lakes.
User Experience: Flexibility and user experience for SLA management, visual indicators for milestones and flexibility to customize Service console to fit our business requirements
Ease of Integratation: We are collaborating across multiple salesforce instances within our org, enabling warm transfers between orgs. Also love the ability to integrate with other 1P and 3P systems, data lakes.
User Experience: Flexibility and user experience for SLA management, visual indicators for milestones and flexibility to customize Service console to fit our business requirements
What do you dislike about the product?
Limited OOTB Routing capabilities, cost and complexity in setting up omni-channel routing.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves for our merchant technical and non-technical support requests for all of our customer segments (white glove/non-white glove services). It serves both no-touch/low-touch automated as well as manul touchpoint use cases.
Additionally, we also use it for internal Salesforce support teams, risk teams and approval management in specific instances.
Additionally, we also use it for internal Salesforce support teams, risk teams and approval management in specific instances.
Service Cloud - Experience Cloud - Review
What do you like best about the product?
That it is part of Salesforce and it comes with our package and doesn't require an additional payment to have this feature.
What do you dislike about the product?
It doesn't impact our company but I can foresee others may run into issues with concurrent experience cloud users. There is a limit and you can purchase more.
What problems is the product solving and how is that benefiting you?
Providing customer service to our customers and a knowledge base so that they can self serve.
Easy to get started and configure
What do you like best about the product?
Meets the majority of business cases out of the box, but is also incredibly customisable to meet other requirements.
What do you dislike about the product?
There are some features I miss from Zendesk that aren't available. The reporting functionality isn't good enough.
What problems is the product solving and how is that benefiting you?
Provides our customer support channel
best cloud service experience
What do you like best about the product?
Service cloud helps to manage all the client cases veryy well and manage it accordingly
What do you dislike about the product?
quite complex and tools can be updated accordingly
What problems is the product solving and how is that benefiting you?
User management
Salesforce is very recommended CRM for all business
What do you like best about the product?
the most important, the UI is very perfect. with this complexity on the journey and flow. your UI an UX help us a lot. thank you!
What do you dislike about the product?
sometimes the modul and the solution is quite expensive between other CRM.
What problems is the product solving and how is that benefiting you?
our business user only have an aspiration and point point. With Salesforce, they can guide us to use best practice journey based on our business segment. and also all Team Support from Salesforce very helpful to give the best solution
Genuine Service cloud review
What do you like best about the product?
There are so many things and i can tell you some of them like
Customer 360 view
omni channel support\
Case management
Service analytics
Customer 360 view
omni channel support\
Case management
Service analytics
What do you dislike about the product?
I have not found anything which i dislike about salesforce features in service cloud.
What problems is the product solving and how is that benefiting you?
It is helping to view all about your associations working at a single place where you can track your customers behaviour and improve or maintain your cycle.
Salesforce is continously growing and working on the more advance tech stacks which keeps motivating me to enhace and upgarde my skills with salesforce
Salesforce is continously growing and working on the more advance tech stacks which keeps motivating me to enhace and upgarde my skills with salesforce
showing 731 - 740