Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Much Better Than Sparc Ticketing: Quick and Easy to Use
What do you like best about the product?
Quick and easy. Way better than Sparc ticketing
What do you dislike about the product?
I think our IT team set up some of the routing rules wrong
What problems is the product solving and how is that benefiting you?
Ticketing and keeping track of them
Great for Customer Support, Lacking in Marketing Integrations
What do you like best about the product?
Support customer cases and onboarding customer.
What do you dislike about the product?
Integrations with marketing and service contact data
What problems is the product solving and how is that benefiting you?
Obtaining customers to work with
Efficiency in business processes, no negative points so far
What do you like best about the product?
Generate efficiency in commercial processes.
What do you dislike about the product?
At the moment, I have nothing to declare about the product.
What problems is the product solving and how is that benefiting you?
Efecuancja
Great AI Integration for Customer 360, but Pricey
What do you like best about the product?
AI integration from other channels to have a customer 360
What do you dislike about the product?
The cost of the product combined with the other products
What problems is the product solving and how is that benefiting you?
Integrated view of the customer
Comprehensive Service Management for Businesses, with Room for Agent Improvement
What do you like best about the product?
Handle all services needed to business to control their services
What do you dislike about the product?
Nothing particular , but agent will improve more
What problems is the product solving and how is that benefiting you?
Taking care of user request
Great for Efficiency, but UI Can Be Confusing for Some Users
What do you like best about the product?
We’ve achieved significant efficiencies for our employee service team by using cases. Honestly, we wouldn’t know what to do without it!
What do you dislike about the product?
The user interface might be somewhat confusing for those who aren't very familiar with computers.
What problems is the product solving and how is that benefiting you?
This has really helped our team become more efficient!
Great Productivity Boost, but UI Needs Improvement
What do you like best about the product?
It is excellent for boosting the productivity of people.
What do you dislike about the product?
The UI could use some improvement to make it more intuitive.
What problems is the product solving and how is that benefiting you?
Its workflow is easy to use.
IT Specialist I
What do you like best about the product?
Very reliable and user friendly. Also secured.
What do you dislike about the product?
Nothing much, it is very well designed and thought.
What problems is the product solving and how is that benefiting you?
Eliminating all the legacy systems which are not reliable.
Great for Customer Service, but Chat Console Needs Improvement
What do you like best about the product?
Service cloud is being used my customer to serve them with chats for cases and calls too
What do you dislike about the product?
This console might offer improved features for agents when it comes to chat and calls.
What problems is the product solving and how is that benefiting you?
Solving complex customer handling
Reviewing service cloud
What do you like best about the product?
Although I haven't yet started using service cloud, I’m excited to try it out after dreamforce.
What do you dislike about the product?
I don’t have any dislikes about the product to report at the moment.
What problems is the product solving and how is that benefiting you?
I feel that service cloud could help me with answering questions that I won’t need to go to a human for.
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