Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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External reviews are not included in the AWS star rating for the product.
Simply Great
What do you like best about the product?
Its great at keeping our support cases organized and the team focused on resolution rather than research and data entry
What do you dislike about the product?
I would like more out of box automation to proactively
What problems is the product solving and how is that benefiting you?
It unifies customer interactions across multiple channels (phone, email, social media, chat) into one platform, providing a 360-degree view of each customer.
Very good product
What do you like best about the product?
Strong unified platform integration with other SF products
What do you dislike about the product?
Look and feel could be improved compared to other tools
What problems is the product solving and how is that benefiting you?
Improve teams efficiency
Enchanté Customer Service
What do you like best about the product?
The console approach an easy access to the whole customer database
What do you dislike about the product?
The look and feel is quite dated and can be improved with more modern lwc
What problems is the product solving and how is that benefiting you?
Knowledge management and customer 360 view of all ongoing requests
At BSA
What do you like best about the product?
Service resolution, case and email notification
What do you dislike about the product?
Nothing I do not like it yet and will continue to review it
What problems is the product solving and how is that benefiting you?
We are replacing Zendesk with Service Cloud
My favorite cloud for customer experience
What do you like best about the product?
The cases object is very powerful and provides the foundation for all features.
What do you dislike about the product?
Complexity in certain implementations makes it difficult to make decisions or choose a path.
What problems is the product solving and how is that benefiting you?
Keeping email conversations in Salesforce and adding to the customer 360
Service Cloud is great!
What do you like best about the product?
I like that Service Cloud is easy to navigate, yet has deep, rich, features that enables our agents to deliver an excellent customer experience in an efficient way.
What do you dislike about the product?
Nothing, it's a great product and Salesforce is continuously enhancing it.
What problems is the product solving and how is that benefiting you?
It helps enable our agents to deliver a great customer experience
Service Cloud is helped us to address customer issues efficiently
What do you like best about the product?
Case Management is our faviourate feature. We can track response time of a case, setup SLA's a and escalation process setup
What do you dislike about the product?
We are facing difficulty to get 360 degree view of case. It will good if we have a flexi page or drag and options to provide 360 degree view of a case.
What problems is the product solving and how is that benefiting you?
It is helping us track and manage customer issues. And providing platform to our customers to submit their complaints.
Resolution speed
What do you like best about the product?
It is being able to automate cases for faster service and resolution.
What do you dislike about the product?
No real downsides other than not taking full advantage of what the product has to offer.
What problems is the product solving and how is that benefiting you?
When an issue arises, having the ability to quickly route who should offer the best help.
Service cloud
What do you like best about the product?
Best service cloud for customers and sales
What do you dislike about the product?
More often useful to all regular basis customers
What problems is the product solving and how is that benefiting you?
Contacting to the customers
SF service cloud
What do you like best about the product?
The options of how to get support as well as type of support like articles versus live support
What do you dislike about the product?
Still testing so no paint points discovered yet.
What problems is the product solving and how is that benefiting you?
Having one system manage support rather than using multiple systems
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