Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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Resolve Customer issues without emails and shared documents
What do you like best about the product?
As part of a multinational organisation, we've long been struggling with timely resolving customer requests and complaints when they required collaboration across the globe.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
What do you dislike about the product?
So far, our users love the functionality.
What problems is the product solving and how is that benefiting you?
Case Management, Email to Case, Knowledge. We've been able to standardize a lot of processes.
Helps business
What do you like best about the product?
Provides the capabilities helpful for agents to serve customer
What do you dislike about the product?
Service cloud needs additional capabilities to get maximum benefit
What problems is the product solving and how is that benefiting you?
Agent and customer support
Bringing it all together
What do you like best about the product?
SFSC brings all our systems together making it easier for our agents.
What do you dislike about the product?
We over customized making it hard to make changes.
What problems is the product solving and how is that benefiting you?
Customer self service l
All You Need For Service
What do you like best about the product?
Everything is in one place and the UX is seamless for the user
What do you dislike about the product?
Right now I see very few downsides to using this product
What problems is the product solving and how is that benefiting you?
Being able to have all the info in one place
Service Cloud call center
What do you like best about the product?
Keeping my team up to speed on all the latest cases. We love that we can share with our I Bernal team and our external call center and our remote agents.
What do you dislike about the product?
If it is not set up properly it will be very difficult to use
What problems is the product solving and how is that benefiting you?
Multiple brand case management
Very comparable to Epic CRM
What do you like best about the product?
KPIs, dashboards, not sure what else....
What do you dislike about the product?
Not sure yet.............................
What problems is the product solving and how is that benefiting you?
Solving complex patient requests for specialty physician appointments
It has great service features and opportunities for admins and devlopers to build apps
What do you like best about the product?
Console and case management
Automation features and ability to integrate with datq cloud
Automation features and ability to integrate with datq cloud
What do you dislike about the product?
It is a bit pricy and some restrictions to use based on license
What problems is the product solving and how is that benefiting you?
Case management
Best of the breed
What do you like best about the product?
I like its case management capability and integration with other Salesforce products
What do you dislike about the product?
Salesforce Service Cloud is complex for uses, the learning curve is steep. Customization can be time-consuming and require technical expertise
What problems is the product solving and how is that benefiting you?
Using are using it for the ticket tracking and resolution.
Great tool for integration
What do you like best about the product?
Streamline multiple applications using integration
What do you dislike about the product?
Still observing our processes to determine if any issues arise as we are migrating to Azure
What problems is the product solving and how is that benefiting you?
It is helping us standardize customer communications, transparency and easy to use portal
Service cloud for case management
What do you like best about the product?
We have been using service cloud for our case management and it has all the functionality needed . There has been minimal customization required
What do you dislike about the product?
Better features with knowledge articles is needed
What problems is the product solving and how is that benefiting you?
Product complaints
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