Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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Service Cloud Helps Collaboration for Solving Problems
What do you like best about the product?
Collaborating on Service Cloud cases via Slack is a game changer. It allows experts to swarm and everyone wins.
What do you dislike about the product?
Setup can be challenging, especially at the entitlements level.
What problems is the product solving and how is that benefiting you?
It is where we manage all our case resolution
Feel in control
What do you like best about the product?
You feel in control over your cases. Great integration with Agentforce
What do you dislike about the product?
There is nothing to dislike at this moment.
What problems is the product solving and how is that benefiting you?
Customer 360
Service for Independent BD
What do you like best about the product?
It helps us organize our financial professional recruiting and onboarding process.
What do you dislike about the product?
There is a lot to learn! Navigating can be difficult until you learn all of the components.
What problems is the product solving and how is that benefiting you?
It's allowing us to create a better line of communication between our recruiter and internal staff.
Salesforce Service Cloud review
What do you like best about the product?
Salesforce Service Cloud helps with ticketing system and customer cases. Resolves cases quickly.
What do you dislike about the product?
We can't customize the fields in Salesforce service desk
What problems is the product solving and how is that benefiting you?
Salesforce Service Clouds help us help our customer on any IT issues quickly.
Service Cloud is a great tool that can improve customer satisfaction if setup properly.
What do you like best about the product?
Service cloud is very customizable. If you want to add functionality you can.
What do you dislike about the product?
Some of the online information on setup is out of date.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to tracked case across accounts.
Service Cloud for Language EF
What do you like best about the product?
Highly customizable, scalable. Out of the box functionality.
What do you dislike about the product?
Lightning responsiveness, a bit slow, could be faster and smoother.
What problems is the product solving and how is that benefiting you?
Out of the box functionality so developer time is not reallly needed much, admin friendly, self service portal, onboarding processes.
Good to followup cases
What do you like best about the product?
It consolidate s a client's case and it "talks" with Salescloud (contacts, quotes, orders), so it really makes it easier and faster to response to that case
What do you dislike about the product?
Sometimes there is too much data in the screen, so you can get lost figuring it out
What problems is the product solving and how is that benefiting you?
Easier way to follow up a case
Solid platform
What do you like best about the product?
Having all your customer data centralized is essential to providing the best possible service.
What do you dislike about the product?
Like any tech, it requires resources to manage and maintain.
What problems is the product solving and how is that benefiting you?
Keeping all of our information in one place.
Value add
What do you like best about the product?
We recently launched Service Cloud and it's proving the value add we needed. Our service team and sales team are now connected like never before. With the increased level of communication we are better able to support our customers.
What do you dislike about the product?
As with a lot of new launches the speed to implement is always a struggle.
What problems is the product solving and how is that benefiting you?
Previously the service team used word and a file structure to log visits and trip reports. Now all the information is in one place, easily accessible by our sales team.
Useful for tracking service processes
What do you like best about the product?
The ability to connect to the rest of the salesforce network in order to view contacts and customers. This allows users to provide support with a background on the customer.
What do you dislike about the product?
There is a bit of a lift to setup and build for non standard salesforce builds.
What problems is the product solving and how is that benefiting you?
Allows us to help users with good tracking.
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