Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Useful for tracking service processes
What do you like best about the product?
The ability to connect to the rest of the salesforce network in order to view contacts and customers. This allows users to provide support with a background on the customer.
What do you dislike about the product?
There is a bit of a lift to setup and build for non standard salesforce builds.
What problems is the product solving and how is that benefiting you?
Allows us to help users with good tracking.
Field service review
What do you like best about the product?
I like the ability to schedule and organize our field technicians
What do you dislike about the product?
The field service app has very limited flow capabilities
What problems is the product solving and how is that benefiting you?
Asset management
Great platform to transform service function for future.
What do you like best about the product?
Omni channel capability and integration natively with the customer 360
What do you dislike about the product?
Some customizations might be required in integration with other platforms.
What problems is the product solving and how is that benefiting you?
Manage issues and track resolution for multiple audiences through one service team
Service cloud review
What do you like best about the product?
Connecting and resolving our customers issues has made our life easier
What do you dislike about the product?
Delay is responses and emails. Need more optimized version for cases
What problems is the product solving and how is that benefiting you?
Case management and improving UI and UX for our end customers
Service cloud
What do you like best about the product?
Omni channels to allow users to pick their preferred channel and chat bots for case deflections
What do you dislike about the product?
3rd parties intégrations, they sometimes makes salesforce look bad for their own shortcomings since salesforce is the front end
What problems is the product solving and how is that benefiting you?
Increase case resolution and lesser the new agents learning curve
Salesforce cloud is very reliable
What do you like best about the product?
Reliability and security. We are confident that Service cloud supports our needs
What do you dislike about the product?
It requires technical knowledge and a more user friendly training material for new resources would be a great addition
What problems is the product solving and how is that benefiting you?
Ticketing system and support process
Service Cloud Scaling
What do you like best about the product?
The option to scale and customize also the power of view each case with the UI and the knowledge
What do you dislike about the product?
The difficulty on the UI with the Case management entitlement and knowledge
What problems is the product solving and how is that benefiting you?
The case management and case routing to the service team, having the knowledge and entitlement
Easy to navigate
What do you like best about the product?
Found it very easy to navigate the admin configurations.
What do you dislike about the product?
A little slow to refresh data but not a huge issue
What problems is the product solving and how is that benefiting you?
Centralizing customer interactions and easy to triage
Solve businnes request using case workflow
What do you like best about the product?
Case workflow, case assignment rules, approval process
What do you dislike about the product?
Mothing specifically.
I think it is a powerful cloud
I think it is a powerful cloud
What problems is the product solving and how is that benefiting you?
KYC, Compliace, Internatinal Sanctions flow
Essential to organizational growth
What do you like best about the product?
Salesforce Service cloud is the clear leader for empowering service teams to take care of the customer.
What do you dislike about the product?
The prices reflect its best-in-class solutions. There are many different clouds that one needs to adopt to really get the power of the platform.
What problems is the product solving and how is that benefiting you?
The native tools are robust but additionally, nearly every other software integrates with Salesforce thanks to its unmatched market share.
showing 851 - 860