Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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Make the support easier
What do you like best about the product?
omni channel, macros, console view, quick text
What do you dislike about the product?
sometimes, console view is confusing people when multiple contacts are open
What problems is the product solving and how is that benefiting you?
case management
Don’t overthink it
What do you like best about the product?
It really is as simple as you think. Don't over think how to create your experience!
What do you dislike about the product?
For everything that we want to do, it often comes with additional costs. That's often a deterrent for my company
What problems is the product solving and how is that benefiting you?
Knowledge! We have a legacy of knowledge articles that aren't written to benefit from AI
Great session for best service cloud practices
What do you like best about the product?
It helps a lot to our contact center to operate and help in a better way to our customers
What do you dislike about the product?
It sometimes it's a little difficult to report because we have a lot of information
What problems is the product solving and how is that benefiting you?
Better customer service and better association with our brands
CRM that we can always trust one
What do you like best about the product?
Seamless case routing within Salesforce.
What do you dislike about the product?
From my POV, I would say omni channel disconnections. Some of the reporting cannot be archived
What problems is the product solving and how is that benefiting you?
NA
Easy to use
What do you like best about the product?
Entitlement management for case is the great feature
What do you dislike about the product?
It gets heavy around case object when the org gets bigger
What problems is the product solving and how is that benefiting you?
Case management during the service phase
Saves cost
What do you like best about the product?
Interactive. Very easy to use and helpful
What do you dislike about the product?
Einstein features needs additiknal cost.
What problems is the product solving and how is that benefiting you?
Omnichannel routing
Amazing service out of box capabilities
What do you like best about the product?
It's best in class with amazing capabilities for asset and service optimization with field service , appointment scheduling service resulting in achieving sla, reduced cost of service and driving efficiency in field service operations
What do you dislike about the product?
Not really anything specific, field service mobile could be better ui
What problems is the product solving and how is that benefiting you?
Faster resolution
From the demo and new ai features product looking very good
What do you like best about the product?
The integration to the other salesforce components like Sales Cloud
What do you dislike about the product?
I wpuld loke to see more develpment of running service operations
What problems is the product solving and how is that benefiting you?
Making sure our customers get a quick reply of their support cases
Starting the journey
What do you like best about the product?
We currently are in the design phase but so far we really had the impression of a great partnership based on value creation starting from our needs
What do you dislike about the product?
Complicated to fully understand what's in scope and what is out of scope so far
What problems is the product solving and how is that benefiting you?
Full track and visibility of issue
Easy to raise and manage service tickets
What do you like best about the product?
All service request are manange in one system where it is visible in all levels.
What do you dislike about the product?
If there's one thing that I dislike is I need developers to maintain the system
What problems is the product solving and how is that benefiting you?
Case and Ticketing management
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