Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is a must for faster case resolution
What do you like best about the product?
I like that Service Cloud has Omnistudio supervisor for ease of monitoring Cases that Service agents are working on.
What do you dislike about the product?
Service Cloud could come up with more OOTB features that you would need a third party vendor for.
What problems is the product solving and how is that benefiting you?
Faster Case resolution and also Cases being routed to the right agent.
Nice
What do you like best about the product?
Good product to manage cases and other customer success records
What do you dislike about the product?
Lightning is slow sometimes and it takes a while
What problems is the product solving and how is that benefiting you?
Keeping track of customer requests
Ability to scale and Automate Faster
What do you like best about the product?
The ability to configure, customize to meet our unique business needs and scale and support thousands of accounts. It helps us track client satisfaction and better operationalizd our internal team to support.
What do you dislike about the product?
Case comments section and ability to tag and or watch cases doesn't work as well as other tools like a JIRA
What problems is the product solving and how is that benefiting you?
Ability to take a case and allow external users to vote or prioritize cases (enhancements) and capture the data.
Service cloud review
What do you like best about the product?
Professional impact gives to the customers
What do you dislike about the product?
Nothing that I can recall that would make me unhappy
What problems is the product solving and how is that benefiting you?
As I mentioned it gives customers professional and collaborative experience
Useful Tool
What do you like best about the product?
Global access, telephony integration, scalable.
What do you dislike about the product?
Cost, but not much other than that. Works well.
What problems is the product solving and how is that benefiting you?
Visibility to cases.
Couldn’t live without it.
What do you like best about the product?
All your information is in one place and it's easy to pull metrics and reports for executives.
What do you dislike about the product?
For very large organizations, sometimes people are not in salesforce very often but you still need licenses.
What problems is the product solving and how is that benefiting you?
They're helping us effectively manage the work with our contact centers.
Increase case resolution by 40% for our clients
What do you like best about the product?
The service team is able to assist clients with faster responses and less back-and-forth communication. Additionally, the field team gets a 360-degree view of the customer.
What do you dislike about the product?
Looking for new improvements with AI. Implementation does take efforts.
What problems is the product solving and how is that benefiting you?
Case Management
Field Service
Field Service
Interesting
What do you like best about the product?
Real time info is amazing tool that make a siference
What do you dislike about the product?
Need to dive more in , it is my new expirience
What problems is the product solving and how is that benefiting you?
Be prepared for changes
All in one solution for your callcenter
What do you like best about the product?
Being able to support customers with their enquiries fast and relevant. Enable CTI, set up knowledge and recommendations and you're set.
What do you dislike about the product?
I believe there could be some bettet workforce management
What problems is the product solving and how is that benefiting you?
Enable our callcenter to easily assist customers. Also, the learning curve is minimal allowing for fast onboarding
Align with colleagues
What do you like best about the product?
Service cloud along with sales cloud and other clouds allows service reps to have full view of the customer
What do you dislike about the product?
Service Cloud lacks a standard solution for capacity management and planning for consultants
What problems is the product solving and how is that benefiting you?
Service Cloud helps us manage incoming support cases and route the more complex cases to the relevant experts
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