Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Comprehensive Service Management for Businesses, with Room for Agent Improvement
What do you like best about the product?
Handle all services needed to business to control their services
What do you dislike about the product?
Nothing particular , but agent will improve more
What problems is the product solving and how is that benefiting you?
Taking care of user request
Great for Efficiency, but UI Can Be Confusing for Some Users
What do you like best about the product?
We’ve achieved significant efficiencies for our employee service team by using cases. Honestly, we wouldn’t know what to do without it!
What do you dislike about the product?
The user interface might be somewhat confusing for those who aren't very familiar with computers.
What problems is the product solving and how is that benefiting you?
This has really helped our team become more efficient!
Great Productivity Boost, but UI Needs Improvement
What do you like best about the product?
It is excellent for boosting the productivity of people.
What do you dislike about the product?
The UI could use some improvement to make it more intuitive.
What problems is the product solving and how is that benefiting you?
Its workflow is easy to use.
IT Specialist I
What do you like best about the product?
Very reliable and user friendly. Also secured.
What do you dislike about the product?
Nothing much, it is very well designed and thought.
What problems is the product solving and how is that benefiting you?
Eliminating all the legacy systems which are not reliable.
Great for Customer Service, but Chat Console Needs Improvement
What do you like best about the product?
Service cloud is being used my customer to serve them with chats for cases and calls too
What do you dislike about the product?
This console might offer improved features for agents when it comes to chat and calls.
What problems is the product solving and how is that benefiting you?
Solving complex customer handling
Reviewing service cloud
What do you like best about the product?
Although I haven't yet started using service cloud, I’m excited to try it out after dreamforce.
What do you dislike about the product?
I don’t have any dislikes about the product to report at the moment.
What problems is the product solving and how is that benefiting you?
I feel that service cloud could help me with answering questions that I won’t need to go to a human for.
Efficient Case Management, but Complexity and Cost Are Drawbacks
What do you like best about the product?
I like how Salesforce Service Cloud centralizes all customer interactions in one intuitive platform, making it easy to manage cases efficiently.
What do you dislike about the product?
The platform can feel overly complex at times, especially when configuring workflows or permissions. It also tends to be expensive as your organization scales, with additional costs for advanced features and integrations.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problems of fragmented customer communication, slow issue resolution, and manual service processes by centralizing all support interactions into one unified platform.
Intuitive and Promising, but UX Needs Improvement
What do you like best about the product?
Very very veey very intuitive. Greatt potential
What do you dislike about the product?
Nothing much but the UX can be so much better
What problems is the product solving and how is that benefiting you?
Consultancy services to our customer
Easy for Admins, Great for Customer Managermers—No Complaints
What do you like best about the product?
Ease for admins to configure and positive customer impact
What do you dislike about the product?
There is nothing I dislike about Service Cloud
What problems is the product solving and how is that benefiting you?
Customer intake of issues or enhancement.
Great Case Management, but Milestones Are Overly Complex
What do you like best about the product?
Case management and email 2 case inside console view
What do you dislike about the product?
Milestones cause are very complex to manage
What problems is the product solving and how is that benefiting you?
I have not using it
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