Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Solution with No Drawbacks
What do you like best about the product?
Very good solution because do more then expected
What do you dislike about the product?
Nothing because this solution have more than expected
What problems is the product solving and how is that benefiting you?
Everything
Great for Supporting Students and Professors, but Survey Automation Needs Improvement
What do you like best about the product?
Help us to support our students and professors
What do you dislike about the product?
Automatic survey hard to implement and hard
What problems is the product solving and how is that benefiting you?
Improve ou nps
Great for Hour Control and Milestones, but Email Integration Needs Improvement
What do you like best about the product?
I appreciate how it manages cases involving hour control and the way it handles milestones to keep everything organized and under control.
What do you dislike about the product?
At times, working with email to case can be challenging due to the policies that govern sending and receiving messages in the appropriate mailbox.
What problems is the product solving and how is that benefiting you?
It does a great job managing calls and cases for each of our clients.
Great Security, But Needs Better Accessibility
What do you like best about the product?
I love that my data is secure and I don’t have to worry about any breaches.
What do you dislike about the product?
I would love for it to be more accessible
What problems is the product solving and how is that benefiting you?
It’s making it easier for me to learn about my business data without surfing through the thousands and millions of raw data
Comprehensive Platform with Strong Automation
What do you like best about the product?
This platform offers a comprehensive solution for managing services from start to finish, featuring strong scalability and robust automation capabilities.
What do you dislike about the product?
The core functionality is effective for handling case automations, particularly when it comes to tasks like classifications and routing.
What problems is the product solving and how is that benefiting you?
And end-to-end platform for all things Service, fully integrated with our Sales reps.
Customer Support Integrates Seamlessly with Our Data
What do you like best about the product?
Customer support interactions are within context of the rest of our data.
What do you dislike about the product?
Can only merge up to three cases at once.
What problems is the product solving and how is that benefiting you?
Keeping customer info within context, allowing us to provide faster, smarter support.
Reviewer
What do you like best about the product?
It integrates to all difference started we need it do
What do you dislike about the product?
I can be complex at times and the interface is not great
What problems is the product solving and how is that benefiting you?
Integration between different platforms
Efficient Case Management, but Slow Support Resolutions
What do you like best about the product?
Great to manage cases and keep track of communication
What do you dislike about the product?
Whenever I have to open support cases, it takes forever for a resolution
What problems is the product solving and how is that benefiting you?
Automatically open cases and keep track of communication
Fast Performance That I Love
What do you like best about the product?
It's fast and intuitive and has lots of tools
What do you dislike about the product?
Expensive and needs lots of initial config
What problems is the product solving and how is that benefiting you?
Making it easy to provide service
Great New Features, But Too Many Product Changes
What do you like best about the product?
New features and agentic ai for users and employees
What do you dislike about the product?
Lot of product changes and name changes.
What problems is the product solving and how is that benefiting you?
Voice and support
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