Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Great knowledge management systems round table sessions.
What do you like best about the product?
Allows a lot of convergence in CRM activities.
What do you dislike about the product?
Hard to customize and cannot find solutions for dynamic filtering and article versioning control.
What problems is the product solving and how is that benefiting you?
Replacing old system
sales enablement
What do you like best about the product?
Convenient anyway. Easy to use. I like it very much. The fact that it can be integrated is also great.
What do you dislike about the product?
Inconvenience. Difficult to register. Not many people seem to be able to use it. There are issues with utilization.
What problems is the product solving and how is that benefiting you?
It's amazing. Salesforce is God. It can do so many things. I'm very happy.
Service cloud for everyone
What do you like best about the product?
I really like chatbots and assignment rules.
What do you dislike about the product?
I dislike omnichannel, I got many errors.
What problems is the product solving and how is that benefiting you?
We use knowledge base to help our sales reps internally.
All in one
What do you like best about the product?
It was all features in a single view to be able
What do you dislike about the product?
You cant have separate priorities for different channel queues
What problems is the product solving and how is that benefiting you?
Pre
Maximum satisfaction for customers
What do you like best about the product?
Multichannel capabilities, the application of AI, and how easy it is to set everything up
What do you dislike about the product?
Nothing, I like everything! If I had to say something, the price of the licenses.
What problems is the product solving and how is that benefiting you?
Respond to the client in record time, facilitate the work for the contact center agents
Service Console Delivers
What do you like best about the product?
Omnichannel routing and the service console are the two biggest productivity features I love most about Service Cloud. Multichannel routing of calls, the agile tab views within the consol, it all makes delivering quality service to customers efficient and simple for our agents. My CS leaders love the Omnichannel supervisor and the ability it gives them to manage their teams.
What do you dislike about the product?
Milestones, milestones, milestones. I'd love to be able to pause one milestone while allowing another to continue to run.
What problems is the product solving and how is that benefiting you?
It brings together all the information our CS team needs to deliver quality support to the customer on one screen. We're currently trying to add additional channels for support.
Great to structure customer requests and manage work
What do you like best about the product?
Service Could helps us to structure incoming service request via Email, Phone and Chat and assign them in an effective manner to our agents.
What do you dislike about the product?
Many of the AI features are extra products
What problems is the product solving and how is that benefiting you?
It helps us to assign incoming emails or calls effectively and provide agents with the right service knowledge and customer data at the right time. At the end we can analyze the data well.
Great experience for Business and IT
What do you like best about the product?
the intuitive user interface and the overall expierence
What do you dislike about the product?
the high license costs are a down site for the Service cloud.
What problems is the product solving and how is that benefiting you?
to get the connect between service and sales.
Service Cloud helps manage customer support efficiently
What do you like best about the product?
The ability to streamline customer support by centralizing case management, automating routine tasks, and providing seamless multi-channel support. This makes handling customer inquiries faster and more efficient, improving both customer satisfaction and team productivity.
What do you dislike about the product?
The potential downside of Service Cloud could be the learning curve associated with its customization options and advanced features
What problems is the product solving and how is that benefiting you?
Automation and centralize case tracking
One of the best cloud in salesforce
What do you like best about the product?
Easy implementation but high customization capabilities
What do you dislike about the product?
Omni channel is very hard to customize if we need to customize more than we have straight on the ui
What problems is the product solving and how is that benefiting you?
Orchestration of service support using service cloud is another level!
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