Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is my favorite Salesforce Cloud
What do you like best about the product?
I really like in Service Cloud different features used to create Cases like Email to Case and Web to Case
What do you dislike about the product?
Omni Channel should be improved. It's not easy to update it.
What problems is the product solving and how is that benefiting you?
It's helping our customer with Complaint Management
Really nice cloud
What do you like best about the product?
My favorite cloud. It have almost everything
What do you dislike about the product?
Omichanel sucks when we have bigger customization. Case don't have Name field
What problems is the product solving and how is that benefiting you?
Customer can rise the case when something is broken, via email, web and social media
Enhancing way we manage customer tickets and safety topics.
What do you like best about the product?
Easy way to manage customer tickets in all channels with omni channel. Empowering efficiency with automated flows, quick texts and Marcos.
What do you dislike about the product?
No way to measure how much time in mamanging a ticket was spent outside of Salesforce.
What problems is the product solving and how is that benefiting you?
All the data and channels in one place, easy reporting
Service cloud for nonprofit
What do you like best about the product?
Case management and chatter for clients.
What do you dislike about the product?
Glitchy and should be included with sales cloud for nonprofits
What problems is the product solving and how is that benefiting you?
Easy to track customer complaints
Service User
What do you like best about the product?
The platform offers great case management tools, allowing my agents to track, prioritize, and resolve customer issues efficiently. The case feed provides a real-time overview of customer interactions.
What do you dislike about the product?
Finding skilled architects to fully utilize the platform
What problems is the product solving and how is that benefiting you?
Providing a 360 view of the customer
Service Cloud
What do you like best about the product?
I like Salesforce Service Cloud for its ability to enhance customer service and automate tasks, making case management more efficient.
What do you dislike about the product?
Setup can be sometimes difficult if you have voice
What problems is the product solving and how is that benefiting you?
Case management
Salesforce Service Success
What do you like best about the product?
Salesforce Service Cloud provides a platform to route our customer questions to the appropriate service agents. These agents have access to the customers data and service history allowing the cases to be tracked and answered quickly.
What do you dislike about the product?
Linking and managing tasks and activities on cases.
What problems is the product solving and how is that benefiting you?
We use service cloud to manage our customers and support cases. Our agents are able to see the necessary account data and past service questions. The cases are tracked until a resolution and can be reassigned during the resolution process as needed.
Easy workflows and streamline processes
What do you like best about the product?
Service Cloud is dedicated to customer success and experience! It's allows the service teams to have easy workflows and pull any data within salesforce to service customers.
What do you dislike about the product?
At the company we used it, we also had SAP and it made it hard to integrate so service teams had to keep logging between the 2 platforms to gather the full data.
What problems is the product solving and how is that benefiting you?
Making it to have all our teams and day in one place!
User friendly and great for customer service
What do you like best about the product?
Salesforce Service Cloud is great for customer support. It's user-friendly and packed with features. The integration with other Salesforce tools is a bonus. If you want to boost your customer service game, it's definitely worth checking out!
What do you dislike about the product?
The pricing is high for what you get, and it can take forever to set up. Plus, the interface feels outdated.
What problems is the product solving and how is that benefiting you?
It takes on the issue of scattered customer interactions so that our team can see everything in one place. This means faster response times and a smoother experience for customers
Driving efficiency of sales enablement
What do you like best about the product?
We use omni channel that proves effective in case management. Lightning service is another feature that benefits our sales force.
What do you dislike about the product?
Since we are not utilizing the full capability of this feature I am not able to comment on it holistically. Cost of maintenance is a downside I could think of.
What problems is the product solving and how is that benefiting you?
Singular product capability that serves as a knowledge base for the CSRs.
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