Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Great art of the possible
What do you like best about the product?
Keeping all data in one place on a single data model, with the possibility to link to chat, email ... bringing structure and simplification
What do you dislike about the product?
The "next steps" often involve buying something additional eg form builder, social media integration..
What problems is the product solving and how is that benefiting you?
New rollout for b2b customers ... getting data in one place in standard format globally
Bells and whistles
What do you like best about the product?
I love omni channel experience in service Cloud
What do you dislike about the product?
Not having salesforce call centers, or I had to rely on others
What problems is the product solving and how is that benefiting you?
Definitely helps business with case directions with all the tools
Dev in Service Cloud
What do you like best about the product?
Easiness of implementation and detailed training
What do you dislike about the product?
It is still an high cost solution for small realities
What problems is the product solving and how is that benefiting you?
Cases
Connecting customers across channels
What do you like best about the product?
Customer profiles and identity management helping me have a frictionless conversation with customers across online, retail stores and contact centres
What do you dislike about the product?
Incremental costs for additional features which improve experience but don't strictly have an ROI
What problems is the product solving and how is that benefiting you?
Single interaction point for customers and channels, creating easier handoffs across contact centre teams and reducing contact to order and improving right first time for customers
Great technology and product
What do you like best about the product?
This a great technology and capabilities but you have to check what is the total cost of implementation
What do you dislike about the product?
Everything is great the only the issue is the price
What problems is the product solving and how is that benefiting you?
All records in same place to explode the information with valuable actions
Easy to use
What do you like best about the product?
Can make changes and add fields and values easily
What do you dislike about the product?
Lack of transparency of the configurations.
What problems is the product solving and how is that benefiting you?
Keeping log about user communication
Service setup
What do you like best about the product?
Service setup is the best part of service cloud
What do you dislike about the product?
Not having flows in setup is what i don't like
What problems is the product solving and how is that benefiting you?
Support system, agents and knowledgebase
Leveraging our Multi-industry asset Management
What do you like best about the product?
With the Salesforce Service Cloud combined with the Sales Cloud we are able to build a strong and effective asset Management along the complete process.
It is really great how easy you can automate everything within the Service Cloud as soon as a opportunity is won and a new asset will be created. In combination with some Flow we could set up a strong and seamless after-salesworkflow combined with Assets, cases and even Service appointments for the machine assembly.
It is really great how easy you can automate everything within the Service Cloud as soon as a opportunity is won and a new asset will be created. In combination with some Flow we could set up a strong and seamless after-salesworkflow combined with Assets, cases and even Service appointments for the machine assembly.
What do you dislike about the product?
Starting new with Service Cloud it is a bit difficult to understand all the various objects as there are so many. Especially when it comes to work Plans and maintenance Plans.
What problems is the product solving and how is that benefiting you?
Enhance our Hotline with email2case, Great Service History on Assets and Easy setup of process automation for After-Sales-process.
Solving all your problems with service cloud
What do you like best about the product?
Ease of use of the product is recommendable to enterprises.
What do you dislike about the product?
New features take time to roll out in the market.
What problems is the product solving and how is that benefiting you?
Meeting customer requirements
Salesforce Service Cloud
What do you like best about the product?
Site case feed was a game changer for our Service and Operations when we introduced it. It provided a one stop shop for our users to get up to speed on the case efficiently.
What do you dislike about the product?
We are still exploring enabling access for external users, which could potentially increase our cost with Experience Cloud add on.
What problems is the product solving and how is that benefiting you?
Allows us to see 369 view of our customers and efficiently pass work between front line associates and operations teams when needed.
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