Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
For manufacturing
What do you like best about the product?
The service cloud can be an important for manucatuturing, when we talk about complex maintenance procedures. And can be very helpful to streamline these processes and reduce the risk of errors or accidents in the plant.
What do you dislike about the product?
The price still high, would be great if can work with other googles
What problems is the product solving and how is that benefiting you?
Did not sobe yet.
Very helpful for support teams
What do you like best about the product?
You can build a nice single customer view dashboard
What do you dislike about the product?
Not really a dislike but instructions for setup of some functionalities are not always straight forward
What problems is the product solving and how is that benefiting you?
Help resolve cases faster in one single environment
Powerful tool for our service
What do you like best about the product?
It's everything you need for your call center and cx team.
What do you dislike about the product?
Nothing to blame. I can get things done with service cloud.
What problems is the product solving and how is that benefiting you?
To manage incoming calls and manage agent's efficiency.
Data & AI Enthusiast
What do you like best about the product?
Easy to use and provide various functions and tools for performance tracking.
What do you dislike about the product?
Too many things on screen for the first time user.
What problems is the product solving and how is that benefiting you?
Performace tracking can be made easy for supervisor.
A great and complete product
What do you like best about the product?
It allows me to serve my clients better and be on every detail
What do you dislike about the product?
I like everything it is a complete product
What problems is the product solving and how is that benefiting you?
Common cases and complex cases
Ease to open communication channels
What do you like best about the product?
Easy to activate omni channel and build chat bot.
What do you dislike about the product?
Knowledge article upvotes and downvotes feature is needed to be enhanced
What problems is the product solving and how is that benefiting you?
We have moved manu int. Business process using outlook email address to SF using email to case.
I live service cloud!!
What do you like best about the product?
It makes everything so much easier, better, faster for resolving customer issues!!
What do you dislike about the product?
Set up and training new people is hardest.
What problems is the product solving and how is that benefiting you?
Issue resolution
Amazing tool for sour daily business
What do you like best about the product?
We use SalesForce service cloud in our daily business with our customers to support our e-commerce business and our customer service.
What do you dislike about the product?
Storage limitations as we do have loads of data from customers
What problems is the product solving and how is that benefiting you?
It is the backbone for our e-commerce and reimbursement engine solution
We’ve made amazing strides with Service Cloud
What do you like best about the product?
It's coming together well for a fully supported agent experience that then creates a positive CX. From email to case, Omni channel, and a connected IVr experience.
What do you dislike about the product?
It's taken a lot of time, effort and multiple SI's to get where we are and we still don't have synergies with our B2B side.
What problems is the product solving and how is that benefiting you?
It's allowed us to create a streamlined B2C experience and transparency across the business.
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What do you like best about the product?
Service cloud is incredibly powerful. As much as you can, try to use the system as intended. If you customize too much trying to mirror old systems, it's going to be a pain later.
What do you dislike about the product?
If you get too customized it can end up being extremely painful.
What problems is the product solving and how is that benefiting you?
It allows us to present knowledge to internal and external users during incident management.
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