Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud Makes Business Easier
What do you like best about the product?
I’ve found Salesforce Service Cloud to be user-friendly, with an interface that makes managing customer interactions across various channels a really nice experience. The automation and AI features have really helped us resolve cases faster by providing insights and automating routine tasks. The reporting tools are continually getting better, and allows us to track key performance metrics and make data-driven decisions.
What do you dislike about the product?
The customization process can be tough and sometimes requires technical expertise, which stretches our budget. Integrating with some third-party applications has also been a bit challenging and requires development time and resources. Additionally, the mobile app could use some improvements in functionality.
What problems is the product solving and how is that benefiting you?
Service Cloud makes a big difference in supporting our customer success. It helps our support team manage and resolve issues quickly by bringing all customer interactions into one place. The AI features gives us helpful insights, and automation takes care of routine tasks. This means we can respond faster, provide better service, and keep our customers happy.
All solution in one place
What do you like best about the product?
I believe service cloud has the best of all solutions it has to offer all in one place. With the service console and using of utility bar it makes it easier for customer service reps to review the cases faster.
What do you dislike about the product?
There is not much I dislike about the service cloud.
What problems is the product solving and how is that benefiting you?
Case management and ease of use
Service cloud is helpful
What do you like best about the product?
Usage for customer data and partners. Clear concise customer data
What do you dislike about the product?
It doesn't work nicely with commerce cloud
What problems is the product solving and how is that benefiting you?
Acccess to customer data and interactions
Salesforce Service Cloud excellence
What do you like best about the product?
Service cloud will allow our business to scale on ways we never thought before.
What do you dislike about the product?
I have few dislikes about sales for Service Desk.
What problems is the product solving and how is that benefiting you?
There are several benefits Salesforce service cloud will help our business, Including solving complex issues and streamlining overly burden processes, there's a huge time savings.
Investor Relation cases
What do you like best about the product?
The integration for Salesforce Service with Salesforec Sales is great . We were able to use tons of existing fields and page layouts from there to build cases.
What do you dislike about the product?
Services Cloud need for additional liceses
What problems is the product solving and how is that benefiting you?
Investore Relations requests tracking database.
Easy to use and customize
What do you like best about the product?
We use Service Cloud for Sales and Service team. It is easy to customize and use. Admin friendly
What do you dislike about the product?
I don't see any issue with service cloud. It's easy maintain and deploy code from one org to other
What problems is the product solving and how is that benefiting you?
Easy to capture service and sale stages. Dashboard capabilities is nice
Easy Easy
What do you like best about the product?
Email features and service console navigation
What do you dislike about the product?
I like all the features in service cloud
What problems is the product solving and how is that benefiting you?
interaction with customers
Contact center as a service
What do you like best about the product?
Ease of integration with voice centers and ability to parse unstructured data
What do you dislike about the product?
None as of now, but it could lead to better actions for specific service measurements.
What problems is the product solving and how is that benefiting you?
Agents' productivity and enhancement, contact center as a business profit center
Service Cloud helps
What do you like best about the product?
The best part of service cloud for my usage is the ability to search, and support my customers as well as work within our custom Business Relationship Types. As the manager of our partner program, it's been helpful to be able to add and update our partner information to service their groups directly.
What do you dislike about the product?
It's not integrated cleanly with Commerce Cloud
What problems is the product solving and how is that benefiting you?
Having everything all together.
Service Cloud
What do you like best about the product?
Customizable and able to integrate with several 3rd party systems.
What do you dislike about the product?
Can be complex to set up and would need specialized help in implementation.
What problems is the product solving and how is that benefiting you?
User interface for agents. Ease of use with case structures and integrated APIs.
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