Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Service setup
What do you like best about the product?
Service setup is the best part of service cloud
What do you dislike about the product?
Not having flows in setup is what i don't like
What problems is the product solving and how is that benefiting you?
Support system, agents and knowledgebase
Leveraging our Multi-industry asset Management
What do you like best about the product?
With the Salesforce Service Cloud combined with the Sales Cloud we are able to build a strong and effective asset Management along the complete process.
It is really great how easy you can automate everything within the Service Cloud as soon as a opportunity is won and a new asset will be created. In combination with some Flow we could set up a strong and seamless after-salesworkflow combined with Assets, cases and even Service appointments for the machine assembly.
It is really great how easy you can automate everything within the Service Cloud as soon as a opportunity is won and a new asset will be created. In combination with some Flow we could set up a strong and seamless after-salesworkflow combined with Assets, cases and even Service appointments for the machine assembly.
What do you dislike about the product?
Starting new with Service Cloud it is a bit difficult to understand all the various objects as there are so many. Especially when it comes to work Plans and maintenance Plans.
What problems is the product solving and how is that benefiting you?
Enhance our Hotline with email2case, Great Service History on Assets and Easy setup of process automation for After-Sales-process.
Solving all your problems with service cloud
What do you like best about the product?
Ease of use of the product is recommendable to enterprises.
What do you dislike about the product?
New features take time to roll out in the market.
What problems is the product solving and how is that benefiting you?
Meeting customer requirements
Salesforce Service Cloud
What do you like best about the product?
Site case feed was a game changer for our Service and Operations when we introduced it. It provided a one stop shop for our users to get up to speed on the case efficiently.
What do you dislike about the product?
We are still exploring enabling access for external users, which could potentially increase our cost with Experience Cloud add on.
What problems is the product solving and how is that benefiting you?
Allows us to see 369 view of our customers and efficiently pass work between front line associates and operations teams when needed.
For manufacturing
What do you like best about the product?
The service cloud can be an important for manucatuturing, when we talk about complex maintenance procedures. And can be very helpful to streamline these processes and reduce the risk of errors or accidents in the plant.
What do you dislike about the product?
The price still high, would be great if can work with other googles
What problems is the product solving and how is that benefiting you?
Did not sobe yet.
Very helpful for support teams
What do you like best about the product?
You can build a nice single customer view dashboard
What do you dislike about the product?
Not really a dislike but instructions for setup of some functionalities are not always straight forward
What problems is the product solving and how is that benefiting you?
Help resolve cases faster in one single environment
Powerful tool for our service
What do you like best about the product?
It's everything you need for your call center and cx team.
What do you dislike about the product?
Nothing to blame. I can get things done with service cloud.
What problems is the product solving and how is that benefiting you?
To manage incoming calls and manage agent's efficiency.
Data & AI Enthusiast
What do you like best about the product?
Easy to use and provide various functions and tools for performance tracking.
What do you dislike about the product?
Too many things on screen for the first time user.
What problems is the product solving and how is that benefiting you?
Performace tracking can be made easy for supervisor.
A great and complete product
What do you like best about the product?
It allows me to serve my clients better and be on every detail
What do you dislike about the product?
I like everything it is a complete product
What problems is the product solving and how is that benefiting you?
Common cases and complex cases
Ease to open communication channels
What do you like best about the product?
Easy to activate omni channel and build chat bot.
What do you dislike about the product?
Knowledge article upvotes and downvotes feature is needed to be enhanced
What problems is the product solving and how is that benefiting you?
We have moved manu int. Business process using outlook email address to SF using email to case.
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