Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Contact center
What do you like best about the product?
Easy integration and voice features supports us
What do you dislike about the product?
None that I know of for . It works for us now
What problems is the product solving and how is that benefiting you?
Service Omni channel contact center as a service
Robust Solution
What do you like best about the product?
The resources available when figuring out how to fix or implement new actions or issues.
What do you dislike about the product?
Service Cloud is a good product. Ensuring your team uses it is the challenge.
What problems is the product solving and how is that benefiting you?
Organizing our data accross teams and streamlining communications with prospects.
Dreamforce
What do you like best about the product?
Salesforce's Service Cloud can understand customers well, allowing you to strengthen relationships with them.
What do you dislike about the product?
I have not yet found any specific drawbacks of Salesforce's Service Cloud.
What problems is the product solving and how is that benefiting you?
None
Sales cloud
What do you like best about the product?
Opportunities makes it easy to track and report
What do you dislike about the product?
Not hung, I use both sales and service cloud
What problems is the product solving and how is that benefiting you?
Case management for accounts and complete view of cuatomer
Service cloud feedback
What do you like best about the product?
Flexible for wide range of use cases if your business got multiple line of businesses
What do you dislike about the product?
Rugged look and need for heavy L&D; agent experience needs improvement as UI is not intutive
What problems is the product solving and how is that benefiting you?
A contact management platform with functionalities like dashboard, routing and agent Interface to resolve customer concerns
Service cloud works for small or big businesses
What do you like best about the product?
Innovations that Salesforce is adding to the platform
What do you dislike about the product?
Sometimes the licensing can be little expensive
What problems is the product solving and how is that benefiting you?
Giving the ability to reps to solve cases faster and to deflect cases
The ideal case management software
What do you like best about the product?
All of our users are salesforce power users, and therefore, but I like best about service cloud is that I can use data that exists in our Salesforce platform to help resolve. Any questions case submitters may have. I particularly appreciate the fact that I can create custom case, assignment rules, and route, choose the relevant agents who are best suited to handle requests. Additionally, I think what I like. Best about service cloud is that Salesforce is creating so many new technologies, such as agent force that will help me leverage all of the support functionality Salesforce is known for using AI , thus reducing the amount of time spent on requests.
What do you dislike about the product?
I think sometimes I would like to call outside databases for information that is relevant to support request from our agents, but it's a bit complex to integrate the other platforms into service cloud.
What problems is the product solving and how is that benefiting you?
Service cloud is solving our need to support internal agents with support requests regarding salesforce. Additionally, service cloud allows us to gather feedback from our sales agents who leverage Salesforce and we use that feedback to implement new solutions that accelerate their workflow.
Service console and chatbot
What do you like best about the product?
It is the service console and the Einstein bot
What do you dislike about the product?
Entitlements and contracts are confusing
What problems is the product solving and how is that benefiting you?
Used to address end user support tickets
Service Cloud for Omni channel
What do you like best about the product?
Service cloud has a lot to offer, and I look forward to continuing to expand on available objects to surface and foster better communication with our customers.
What do you dislike about the product?
I believe we have customized a lot of how we leverage service cloud today, which makes it a bit difficult to pull out ir leverage AI to present the most useful information to our customers without heavy enhancements.
What problems is the product solving and how is that benefiting you?
Enabling the field service teams with inquiry management and case management.
Crm manager
What do you like best about the product?
Very easy to manage cases and close backlog
What do you dislike about the product?
There is nothing i dont like about service cloud
What problems is the product solving and how is that benefiting you?
Customer cases
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