Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
I live service cloud!!
What do you like best about the product?
It makes everything so much easier, better, faster for resolving customer issues!!
What do you dislike about the product?
Set up and training new people is hardest.
What problems is the product solving and how is that benefiting you?
Issue resolution
Amazing tool for sour daily business
What do you like best about the product?
We use SalesForce service cloud in our daily business with our customers to support our e-commerce business and our customer service.
What do you dislike about the product?
Storage limitations as we do have loads of data from customers
What problems is the product solving and how is that benefiting you?
It is the backbone for our e-commerce and reimbursement engine solution
We’ve made amazing strides with Service Cloud
What do you like best about the product?
It's coming together well for a fully supported agent experience that then creates a positive CX. From email to case, Omni channel, and a connected IVr experience.
What do you dislike about the product?
It's taken a lot of time, effort and multiple SI's to get where we are and we still don't have synergies with our B2B side.
What problems is the product solving and how is that benefiting you?
It's allowed us to create a streamlined B2C experience and transparency across the business.
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What do you like best about the product?
Service cloud is incredibly powerful. As much as you can, try to use the system as intended. If you customize too much trying to mirror old systems, it's going to be a pain later.
What do you dislike about the product?
If you get too customized it can end up being extremely painful.
What problems is the product solving and how is that benefiting you?
It allows us to present knowledge to internal and external users during incident management.
Service Cloud Makes Business Easier
What do you like best about the product?
I’ve found Salesforce Service Cloud to be user-friendly, with an interface that makes managing customer interactions across various channels a really nice experience. The automation and AI features have really helped us resolve cases faster by providing insights and automating routine tasks. The reporting tools are continually getting better, and allows us to track key performance metrics and make data-driven decisions.
What do you dislike about the product?
The customization process can be tough and sometimes requires technical expertise, which stretches our budget. Integrating with some third-party applications has also been a bit challenging and requires development time and resources. Additionally, the mobile app could use some improvements in functionality.
What problems is the product solving and how is that benefiting you?
Service Cloud makes a big difference in supporting our customer success. It helps our support team manage and resolve issues quickly by bringing all customer interactions into one place. The AI features gives us helpful insights, and automation takes care of routine tasks. This means we can respond faster, provide better service, and keep our customers happy.
All solution in one place
What do you like best about the product?
I believe service cloud has the best of all solutions it has to offer all in one place. With the service console and using of utility bar it makes it easier for customer service reps to review the cases faster.
What do you dislike about the product?
There is not much I dislike about the service cloud.
What problems is the product solving and how is that benefiting you?
Case management and ease of use
Service cloud is helpful
What do you like best about the product?
Usage for customer data and partners. Clear concise customer data
What do you dislike about the product?
It doesn't work nicely with commerce cloud
What problems is the product solving and how is that benefiting you?
Acccess to customer data and interactions
Salesforce Service Cloud excellence
What do you like best about the product?
Service cloud will allow our business to scale on ways we never thought before.
What do you dislike about the product?
I have few dislikes about sales for Service Desk.
What problems is the product solving and how is that benefiting you?
There are several benefits Salesforce service cloud will help our business, Including solving complex issues and streamlining overly burden processes, there's a huge time savings.
Investor Relation cases
What do you like best about the product?
The integration for Salesforce Service with Salesforec Sales is great . We were able to use tons of existing fields and page layouts from there to build cases.
What do you dislike about the product?
Services Cloud need for additional liceses
What problems is the product solving and how is that benefiting you?
Investore Relations requests tracking database.
Easy to use and customize
What do you like best about the product?
We use Service Cloud for Sales and Service team. It is easy to customize and use. Admin friendly
What do you dislike about the product?
I don't see any issue with service cloud. It's easy maintain and deploy code from one org to other
What problems is the product solving and how is that benefiting you?
Easy to capture service and sale stages. Dashboard capabilities is nice
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