Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Full support for cc ops
What do you like best about the product?
The operator console is highly configurable
What do you dislike about the product?
User interface with limited brand elements able to be personalised
What problems is the product solving and how is that benefiting you?
It is the Cc operator console
A core tool for support Time to resolution reduction
What do you like best about the product?
A single comprehensive workbench for our support team. Easily integrated to the new AI offering to allow for e2e support views of customer engagements in support.
What do you dislike about the product?
The fact that the knowledge search is still limited to Salesforce KBs only and does not support unstructured sources
What problems is the product solving and how is that benefiting you?
Allowing our support team to have a seamless view of all customer touch points and data needed to resolve their issues.
Customer 360
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive suite of tools designed to enhance customer support and service efficiency. The platform’s integration of AI-driven features, such as chatbots and automated workflows, streamlines case management and improves response times. Additionally, its centralized system provides a 360-degree view of customer interactions, allowing support teams to deliver personalized and consistent service. The flexibility for customization and integration with other Salesforce products further enhances its effectiveness in meeting diverse business needs.
What do you dislike about the product?
From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes.
Dreamforce 2024
What do you like best about the product?
Having information in one place for reporting and faster customer service
What do you dislike about the product?
You must purchase so many add ons to make it work. I wish there was a bundle
What problems is the product solving and how is that benefiting you?
Having data readily available for our statewide team
It’s a great tool that can help you see your customer from different angles
What do you like best about the product?
Robust case management and the ability to see a complete picture of your customers in one location
What do you dislike about the product?
For my use case field service lightning is not very helpful because it's not applicable to our business unit
What problems is the product solving and how is that benefiting you?
Allows us to track our client, concerns and report on those to see historical trends
CRM that can be created without coding
What do you like best about the product?
There is already something basic, so there is no need to make it, and it is easy to cooperate with CTI.
What do you dislike about the product?
There are few logs according to the standard.
What problems is the product solving and how is that benefiting you?
A license fee is required, but you don't have to develop a softphone that is difficult and difficult to maintain.
Best CRM in the business
What do you like best about the product?
The ability to easily respond to customers
What do you dislike about the product?
The license model doesn't scale. They are too expensive
What problems is the product solving and how is that benefiting you?
Ease of communication with customers
Powerful CRM for service needs
What do you like best about the product?
It's very versatile and customizable. Out of the box is has many features that can be applied and enhanced for specific requirements.
What do you dislike about the product?
Can be complicated for those not familiar with the ecosystemwith.
What problems is the product solving and how is that benefiting you?
Case assignment and customer communication. I have complete visibility of what's happening with not only my clients but how the company is interacting with them.
Service Cloud Review
What do you like best about the product?
What I like best about Service Cloud is how its case management features have transformed our workforce. The system's ability to automated and prioritize cases has streamlined our processes significantly.
What do you dislike about the product?
The downside to Service Cloud is its complexity. It can be challenging to configure and customize initially.
What problems is the product solving and how is that benefiting you?
Inefficient case management. Automated case routing and prioritization streamline workshops, making it easier to handle and resolve cases.
Service Cloud
What do you like best about the product?
The contact center will be unified and there will be one channel.
What do you dislike about the product?
Licenses may be required for each channel and are expensive.
What problems is the product solving and how is that benefiting you?
The contact center will be unified and there will be one channel.
showing 951 - 960