Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy Easy
What do you like best about the product?
Email features and service console navigation
What do you dislike about the product?
I like all the features in service cloud
What problems is the product solving and how is that benefiting you?
interaction with customers
Contact center as a service
What do you like best about the product?
Ease of integration with voice centers and ability to parse unstructured data
What do you dislike about the product?
None as of now, but it could lead to better actions for specific service measurements.
What problems is the product solving and how is that benefiting you?
Agents' productivity and enhancement, contact center as a business profit center
Service Cloud helps
What do you like best about the product?
The best part of service cloud for my usage is the ability to search, and support my customers as well as work within our custom Business Relationship Types. As the manager of our partner program, it's been helpful to be able to add and update our partner information to service their groups directly.
What do you dislike about the product?
It's not integrated cleanly with Commerce Cloud
What problems is the product solving and how is that benefiting you?
Having everything all together.
Service Cloud
What do you like best about the product?
Customizable and able to integrate with several 3rd party systems.
What do you dislike about the product?
Can be complex to set up and would need specialized help in implementation.
What problems is the product solving and how is that benefiting you?
User interface for agents. Ease of use with case structures and integrated APIs.
Contact center
What do you like best about the product?
Easy integration and voice features supports us
What do you dislike about the product?
None that I know of for . It works for us now
What problems is the product solving and how is that benefiting you?
Service Omni channel contact center as a service
Robust Solution
What do you like best about the product?
The resources available when figuring out how to fix or implement new actions or issues.
What do you dislike about the product?
Service Cloud is a good product. Ensuring your team uses it is the challenge.
What problems is the product solving and how is that benefiting you?
Organizing our data accross teams and streamlining communications with prospects.
Dreamforce
What do you like best about the product?
Salesforce's Service Cloud can understand customers well, allowing you to strengthen relationships with them.
What do you dislike about the product?
I have not yet found any specific drawbacks of Salesforce's Service Cloud.
What problems is the product solving and how is that benefiting you?
None
Sales cloud
What do you like best about the product?
Opportunities makes it easy to track and report
What do you dislike about the product?
Not hung, I use both sales and service cloud
What problems is the product solving and how is that benefiting you?
Case management for accounts and complete view of cuatomer
Service cloud feedback
What do you like best about the product?
Flexible for wide range of use cases if your business got multiple line of businesses
What do you dislike about the product?
Rugged look and need for heavy L&D; agent experience needs improvement as UI is not intutive
What problems is the product solving and how is that benefiting you?
A contact management platform with functionalities like dashboard, routing and agent Interface to resolve customer concerns
Service cloud works for small or big businesses
What do you like best about the product?
Innovations that Salesforce is adding to the platform
What do you dislike about the product?
Sometimes the licensing can be little expensive
What problems is the product solving and how is that benefiting you?
Giving the ability to reps to solve cases faster and to deflect cases
showing 961 - 970