Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best CRM in the business
What do you like best about the product?
The ability to easily respond to customers
What do you dislike about the product?
The license model doesn't scale. They are too expensive
What problems is the product solving and how is that benefiting you?
Ease of communication with customers
Powerful CRM for service needs
What do you like best about the product?
It's very versatile and customizable. Out of the box is has many features that can be applied and enhanced for specific requirements.
What do you dislike about the product?
Can be complicated for those not familiar with the ecosystemwith.
What problems is the product solving and how is that benefiting you?
Case assignment and customer communication. I have complete visibility of what's happening with not only my clients but how the company is interacting with them.
Service Cloud Review
What do you like best about the product?
What I like best about Service Cloud is how its case management features have transformed our workforce. The system's ability to automated and prioritize cases has streamlined our processes significantly.
What do you dislike about the product?
The downside to Service Cloud is its complexity. It can be challenging to configure and customize initially.
What problems is the product solving and how is that benefiting you?
Inefficient case management. Automated case routing and prioritization streamline workshops, making it easier to handle and resolve cases.
Service Cloud
What do you like best about the product?
The contact center will be unified and there will be one channel.
What do you dislike about the product?
Licenses may be required for each channel and are expensive.
What problems is the product solving and how is that benefiting you?
The contact center will be unified and there will be one channel.
Great Easy to Use Product
What do you like best about the product?
Provides great insights that allow us to ensure we stay on top of service for all our customers. AI roadmap ensures we are leveraging the best tech for meeting our needs.
What do you dislike about the product?
Some overlap with existing products like sales cloud but overall no major downsides which is impressive for such a complex product!
What problems is the product solving and how is that benefiting you?
Allows customers to get support and answers to frequently asked questions and service center locations quickly.
Works great for sales features.
What do you like best about the product?
LWC work offline; abilities to use components offline.
What do you dislike about the product?
Components can be buggy sometimes. It can make process difficult.
What problems is the product solving and how is that benefiting you?
Issues on product raised by clients.
Top Cloud for Service matters
What do you like best about the product?
I think most helpful is Omni Channel tool offered by Salesforce because it allows you to share the workload based on Agent skills. Also Service Cloud Voice is a great tool that allows you to handle voice calls from your customers directly in Salesforce
What do you dislike about the product?
Probably cost of the service cloud. Small companies cannot afford it
What problems is the product solving and how is that benefiting you?
We basically handle all our cases and calls that are coming from our customers that are leadership of the hotel. We using omni channel to distribute the work among the agents
Great product
What do you like best about the product?
One platform for our team to work on, integration with phonesystem and use of Omni channel and cases.
What do you dislike about the product?
Integration with Vonage, although all on one place, functionality is not yet what we expected. Although still wirking on that.
What problems is the product solving and how is that benefiting you?
Handeling cases for me and my team and being able to communicate via case feeds and activiteiten timeline.
Digital Support Agent
What do you like best about the product?
Improve support efficiency and case deflection
What do you dislike about the product?
Cost of licenses, which counts number of words
What problems is the product solving and how is that benefiting you?
Case deflection and efficient support management
Comprehensive Review of Salesforce Service Cloud: Elevating Customer Support and Experience
What do you like best about the product?
What I like about Salesforce Service Cloud is its seamless integration across multiple channels, powerful case management, and automation features. It makes customer support efficient, with AI-driven insights and self-service options that enhance both agent productivity and customer satisfaction.
What do you dislike about the product?
Features are great and easy to integrate. I am worried about the cost escalation as we use more.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of managing and responding to customer inquiries across multiple channels efficiently. It centralizes customer interactions, automates routine tasks, and provides real-time insights, which speeds up issue resolution. For me, this means faster response times, improved customer satisfaction, and a more organized workflow for support teams, ultimately leading to better customer retention.
showing 981 - 990