Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great experience
What do you like best about the product?
The best thing about Upland BA is its ability to integrate with multiple enterprise systems. In this way, information is easily accessible and searchable accross multiple platforms.
What do you dislike about the product?
The initial setup may be a bit tedious for the basic user, involving a learning curve.
What problems is the product solving and how is that benefiting you?
It helps solve the problem of information fragmentation.
- Leave a Comment |
- Mark review as helpful
Solid Search Solution with Room for Improvement
What do you like best about the product?
I think that Upland BA Insight does a great job of integrating multiple data sources and making enterprise search more intuitive and easy to use, I think the search capabilities that it provides are impressive.
What do you dislike about the product?
I feel that the platform is great, but the initial setup was a bit complex and required more IT involvement than expected. Some integrations could be smoother, and response times in the UI are occasionally laggy.
What problems is the product solving and how is that benefiting you?
BA Insight has helped streamline access to critical data, reducing search times and improving decision-making. Our team can now find relevant documents much faster, ultimately boosting overall productivity.
Best search solution
What do you like best about the product?
Its a very usefull tool and provide a great solution.
What do you dislike about the product?
There is nothing that I don't like about BA insight.
What problems is the product solving and how is that benefiting you?
It makes easy to resolve some search issues and it saves a lot of time
Easy to Use
What do you like best about the product?
I really like it's integration with other upland products. It's easy to use with great customer support.
What do you dislike about the product?
Compared to other platforms it does feel a bit outdated and lacks customisations.
What problems is the product solving and how is that benefiting you?
It's automating the process of business analysis and improving decision making for me and my firm
Powerful indexing and federated search tools
What do you like best about the product?
Using BA Insight tools in both backend and frontend operations. These tools are incredibly powerful, easy to implement and robust, allowing us to seamlessly index from various sources to a centralized location including Gen AI (RAG) . Additionally, their SmartHub interface enables AI driven/federated search while maintaining user content/security, with no performance degradation on either end. SmartHub is capable to integrate/pull with different backend/sources.
Moreover, the support and service team at BA Insight is remarkably knowledgeable and always ready to assist. Their expertise in the search domain has been invaluable to us.
Moreover, the support and service team at BA Insight is remarkably knowledgeable and always ready to assist. Their expertise in the search domain has been invaluable to us.
What do you dislike about the product?
It would be highly beneficial to consider supporting Azure containers for solutions.
What problems is the product solving and how is that benefiting you?
allows federator search by bringing content to central place from different source systems like servicenow, open text/documentum, sharepoint online and S3.
Smarthub Search implementation
What do you like best about the product?
- SmartHub was straightforward to implement and configure.
- Upland were able to implement a highly customised UI.
- Customer Support has been responsive since going live.
- Upland were able to implement a highly customised UI.
- Customer Support has been responsive since going live.
What do you dislike about the product?
- Working across multiple timezones made things ocassionally challenging but we were able to work around this.
What problems is the product solving and how is that benefiting you?
- Provides a customised search solution for our Global Intranet (approx 7000 users)
Good solution for our federated use case
What do you like best about the product?
We were able to integrate disparate systems: Oracle, Salesforce, O365, and web content in one standard user interface with one security integration (Entra ID)
What do you dislike about the product?
There were a few servers required than initially planned for our implementation.
What problems is the product solving and how is that benefiting you?
One common search interface across four different content repositories.
Brilliant customer service and an immensely powerful search tool
What do you like best about the product?
The engagement from BA Insight's customer service and development teams is second-to-none. They invested a bundle of time to understand our business problems, develop a potential solution, and then investigated configuring the tool to precisely meet out requirements.
The tool itself is also immensely powerful. We've only begun scratching the surface of what the search tool provides. We've connected in a customised OCR tool and developed a custom search experience for our users.
The tool itself is also immensely powerful. We've only begun scratching the surface of what the search tool provides. We've connected in a customised OCR tool and developed a custom search experience for our users.
What do you dislike about the product?
Like with all technology solutions you get out what you put in. If you have a strong information governance framework and management process this tool will be a powerful way to navigate through your document repositories. But if your repositories are unstructured, it won't solve that problem for you.
What problems is the product solving and how is that benefiting you?
We have lots of information spread across a number of different cloud repositories. Finding precedents, templates and good examples was very difficult. BA Insight allows us to straddle these different repositories in a unified search experience for our users.
14 Years of Success
What do you like best about the product?
The BAI suite of tools allow us to deliver solutions quickly and effectively.
What do you dislike about the product?
We occasionally have to deal with software bugs.
What problems is the product solving and how is that benefiting you?
Solve problems related to gathering, enriching, and finding information
Fantastic Solution to Further Enhance Search Capability
What do you like best about the product?
Team was fantastic in helping us understand our requirements and connect Connectivity Hub to our existing data sources. BA Insight implemented Smart Hub and Smart Previews as well, which we published to our user base. Later on we explored using Autoclassifier for AI use cases.
What do you dislike about the product?
No downsides come to mind. It can be hard to understand the enterprise search landscape especially with all the buzzwords and different technologies. BA Insight did a great job in helped us navigate these complexities.
What problems is the product solving and how is that benefiting you?
BA Insight crawls our enterprise information repositories, indexing into unified search indexes. Smart Hub provides a rich search experience for users. We are also using auto classifier to support artificial intellignce use cases, in helping us crawl and ingest third party content sources.
showing 1 - 10