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IBM Instana Observability

IBM Software | 1

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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Florian G.

Instana - Great solution for infrastructure monitoring and APM

  • December 04, 2020
  • Review verified by G2

What do you like best about the product?
We moved from Zabbix to Instana. With the rollout of the Instana agents on our servers we more or less out of the box got much better insights into our system landscape and application performance:
- Easy to setup
- Automated discovery
- Coverage of supported technologies
- Detailed infrastructure monitoring
- Flexible configuration of applications used for APM - great for monitoring micro services

Support from Instana is great. Usually you get very fast response on your questions.
When features are not supported by the existing supported technologies there is a good chance to get them implemented or find an alternative solution using generic metric reporters like statsd. Already looking forward for release 191 to get MySQL replication status support.

Special thanks to our Customer Success Manager Zeynep. You are doing a great job and helped us a lot whenever needed.
What do you dislike about the product?
We are using a lot custom metrics. Configuring events for them is limited. Instana itself is more powerful. The built-in events use more sophisticated rules like changes over a period of time. However they are not available for custom metrics.

Analytics on infrastructure metrics. The comparison tables provided by Instana do not support all metrics. This is a limitation for us.
What problems is the product solving and how is that benefiting you?
We are using Instana for both infrastructure monitoring and APM. We run multiple environments of our cloud platform in different data centers including AWS. Instana helped us to get detailed insights into infrastructure metrics with a high resolution. This helped us to better identify infrastructure related issues. The APM capabilities helped us to identify performance issues in production and to improve on a continuous base.
I implemented a provider for terraform based on Instanas Web REST API (https://github.com/gessnerfl/terraform-provider-instana). This allows us to rollout our monitoring configurations together with the infrastructure code and during application rollouts. With this we achieved a consistent monitoring setup across multiple stages and regions.


    Grégory S.

Just a must have

  • December 04, 2020
  • Review verified by G2

What do you like best about the product?
* Customer success management, just perfect, you're really treated as a customer should be (thanks Z. Y.)
* Highly reactive and skilled support and engineers, any tickets is always quickly and properly handled
* Very interactive development, improvements are very regular, Feature Request taken into account, Instana listens to their customers
* Transparent company, they don't try to hide things, everyone is honest and fair
What do you dislike about the product?
* Incident / Alerting could be improved, with better scoping
* Not something I literally dislike, but as a quite small customer, I'm worried by the IBM acquisition
What problems is the product solving and how is that benefiting you?
All kind of issues related to infrastructure and application:
* Performance
* Incidents analysis
* Keeping KPI under control
* Releases follow-up
* Kubernetes management
* Debugging (Tracing / Profiling)
Recommendations to others considering the product:
Use it, every day, push your team to use it. As any new tool, you need to push yourself to use it to really get the most of its value.
Don't hesitate to give feedback to Instana, via support or via your Customer Success Manager, they are really open to that.


    Leisure, Travel & Tourism

Excelente ferramenta!

  • December 03, 2020
  • Review verified by G2

What do you like best about the product?
Fácil usabilidade e configuração, é uma ferramenta bem completa
What do you dislike about the product?
Aspectos de infraestrutura podem ser melhorados
What problems is the product solving and how is that benefiting you?
Tenho uma plataforma centralizadas para analisar traces e auxiliar no entendimento de problemas ocorridos


    Fagner L.

Melhor APM do mercado. Implantação transparente e entrega valor muito rápidamente.

  • December 03, 2020
  • Review provided by G2

What do you like best about the product?
Trabalho atualmente conectado o dia todo no Instana e também usei nos meus 3 ultimos trabalhos.

A implantação é muito simples e o tempo para começar a entregar valor é muito rápido.

As demais ferramentas do mercado são muito complexas comparadas ao Instana.

Nosso processo de treinamento e rollout do conhecimento é muito rápido pois a ferramenta é bem intuitiva.
What do you dislike about the product?
Só tive problemas no passado com implantação em .net muito antigo, mas com PHP e linguagens atualizadas é tudo bem simples.
What problems is the product solving and how is that benefiting you?
O Instana resolve diversos problemas no meu dia a dia.

Utilizo muito para dar visibilidade para os desenvolvedores e corrigir problemas antes do cliente final alarmar.

O Instana exibe as informações de uma forma muito simples e acessivel para qualquer nivel de desenvolvedor.

Tenho um trace completo das request, sem precisar fazer nenhuma manipulação na aplicação.

O processo de IA e identicação de desvios é muito legal e automático.
Recommendations to others considering the product:
Utilizei a maioria das ferramentas do mercado.

Gosto muito do Instana, pois é focada em APM e tem um processo de implantação muito simples.

A entrega de valor é momentanea.


    Miguel Angel R.

Extremely fast and easy deployment. With Instana start your debugging session in 5 minutes or less!

  • December 01, 2020
  • Review provided by G2

What do you like best about the product?
A simple and clean deployment process, a vast variety of technologies for agent instrumentation, continuous updates, notifications, custom dashboards, third party integrations via rest API, etc. I really like that Instana listens to their users since is easy to request features and get them implemented.
What do you dislike about the product?
The support process needs more attention. Is not easy to address critical issues in a fast way due to the lack of effectiveness to reach an experienced engineer.
What problems is the product solving and how is that benefiting you?
My teams debug issues on a distributed environment, so getting a quick root cause analysis is vital. The ability to store and recover historical data is relevant as well to understand what has changed and usually generated a service disruption or outage.
Recommendations to others considering the product:
I strongly recommend to test Instana and check how it behaves when monitoring a real environment. This action will pinpoint in a fast way their strengths and weakness.


    Retail

intuitive and detailed

  • December 01, 2020
  • Review verified by G2

What do you like best about the product?
Interfaz intuitiva y limpia facil de ver
What do you dislike about the product?
la sección de filtros requiere una curva de aprendizaje mayor
What problems is the product solving and how is that benefiting you?
Hemos realizado optimiacion de sentencias SQL de codigo gracias a Instana
Recommendations to others considering the product:
Una poderosa herramienta de diagnostico util para administradores y desarrolladores.


    Apparel & Fashion

APM muy intuitivo y de gran ayuda para detectar problemas

  • December 01, 2020
  • Review verified by G2

What do you like best about the product?
La rapidez en métricas , consultas rápidas y detección de problemas
What do you dislike about the product?
Se podría mejor el perfil de los usuarios para que solo vean unidades de negocio que uno asigne .
What problems is the product solving and how is that benefiting you?
Cuellos de botella , call con errores , en general mejoramiento de nuestras aplicaciones


    Josiel B.

Instana excelent APM tool!!

  • December 01, 2020
  • Review verified by G2

What do you like best about the product?
We used Instana on the last Black Friday and it was a great experience and helped to identify some issues. The Dev guys use Instana on a daily basis and like it a lot.
What do you dislike about the product?
It don´t have a infrastructure vision yeat, but the Instana´s guys are worked in this feature!
What problems is the product solving and how is that benefiting you?
Some gaps in apps and helps in troubleshooting in production enviroment


    Fabio C.

Instana melhor APM para times de DEVOPS e SRE

  • November 30, 2020
  • Review provided by G2

What do you like best about the product?
O Instana proporciona uma excelente visão de infraestrutura e visão de aplicação para os times de SRE,DEVOPS e DEV.
A ferramenta é de fácil utilização e compreensão para analise de troubleshooting.
What do you dislike about the product?
Um dos pontos que mais me encantou é possível fazer o tracer desde do browser do usuário até todas as camadas de aplicações.
What problems is the product solving and how is that benefiting you?
Poder monitorar vários cluster de Kubernerts em uma única tela, proporcionando uma visão de operação fantástica.


    Computer Software

"Instana is the simplest and best monitoring in alerting"

  • August 07, 2020
  • Review provided by G2

What do you like best about the product?
Instana agent that helped us to create an alert and event with a threshold and we integrated with slack for notifications, it helps us a lot with our organization mainly when the server is down we get an alert using this tool and we can also create website alerts. It is fast and easy to use too
What do you dislike about the product?
Pentaho tracking is not possible on instana it will be much easier when all the services in our organisation is monitor under a single tool.
What problems is the product solving and how is that benefiting you?
We were met with a lot of uncertainty when building application perspective at the beginning. After that when we asked for the support they supported us in a session, it made us understandable.