IBM Instana Observability (contract)
IBM SoftwareExternal reviews
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Powerful Tool
What do you like best about the product?
IBM Instana is a potent APM tool designed for contemporary cloud-native systems, particularly Kubernetes microservices. With its strong root cause analysis, 1-second metric granularity, and automatic service discovery, it excels at assisting teams in identifying and resolving problems more quickly. On the other hand, it is not inexpensive, the user interface may initially seem overwhelming, and the alerting system requires some fine-tuning to prevent noise. Consider Instana to be the "Ferrari of monitoring" in general.
What do you dislike about the product?
I don't like IBM Instana because it can be costly for smaller teams, the user interface is complicated and not very intuitive for beginners, and the setup and documentation occasionally call for additional work or assistance. In contrast to competitors, the agent lacks robust built-in log management and automation features, can be resource-intensive, and occasionally experiences stability problems due to automatic updates. These shortcomings, when coupled with sluggish or erratic support, make it less desirable if you're searching for a portable, all-in-one monitoring solution.
What problems is the product solving and how is that benefiting you?
The visibility issue in sophisticated, contemporary applications, particularly those utilizing microservices, containers, and Kubernetes, is resolved by IBM Instana. Instana provides 1-second granularity monitoring, auto-discovers services, and maps their relationships, saving hours of laborious wiring metrics and dependency tracing. As a result, you can swiftly determine the underlying causes of problems that spread across systems, trace requests from beginning to end, and detect brief spikes. Teams can immediately see the impact on performance and stability, which leads to faster troubleshooting, less time spent in war rooms, and increased confidence when implementing changes. In essence, it assists in transforming disorganized, dispersed environments into something that you can comprehend and manage.
High potential, but used in the worst way and resulted in a bad experience
What do you like best about the product?
Somehow simple to use, with a nice tracing mechanism and easy agent installation — although the installation documentation for Kubernetes is quite poor
What do you dislike about the product?
Infrastructure monitoring, alert creation, AI alerting, and automation are available.
There is AI-based recommendation, but it lacks sufficient detail on when to act and why.
Anomaly alerting is poorly implemented and generates a lot of false positives.
Support is very poor.
There’s a lack of transparency regarding storage usage.
You can’t modify or even understand how Instana’s pre-configured alerts are set up.
Overall, it has been a very disappointing experience for me.
There is AI-based recommendation, but it lacks sufficient detail on when to act and why.
Anomaly alerting is poorly implemented and generates a lot of false positives.
Support is very poor.
There’s a lack of transparency regarding storage usage.
You can’t modify or even understand how Instana’s pre-configured alerts are set up.
Overall, it has been a very disappointing experience for me.
What problems is the product solving and how is that benefiting you?
Instana gave me the ability to monitor the Kubernetes cluster and application services easily, with out-of-the-box solutions and support for custom metric generation
Instana Monitoring tool Review
What do you like best about the product?
It's easy to use and implement on our Tomcat server, with a user-friendly UI and rich features that simplify daily monitoring. We use it frequently for real-time, AI-powered root cause analysis, helping us quickly identify issues in complex, distributed environments. Reliable customer support is readily available when needed.
What do you dislike about the product?
It is ease to use, nothing to dislike. One of the best in market.
What problems is the product solving and how is that benefiting you?
Instana helps us find the root cause of issues in our web application using its dashboard and alert system. It solves the problem of monitoring our services, helping us keep them efficient and reliable.
Instana review
What do you like best about the product?
Instana is easy to set up and quickly gives clear insights with a simple interface. It's great for debugging, as you can trace calls, check logs, and spot issues fast. During load testing, real-time request tracking helps a lot. It’s reliable, easy to use, integrates well, and the support from IBM is excellent—I use it daily and it always delivers.
What do you dislike about the product?
At first, we had some trouble using Instana, but once we got familiar with it, it became very easy to use. I don't really have any dislikes to mention—it's definitely worth trying, especially for your first project. The high CPU usage used to be a challenge during debugging and load testing, but that has improved a lot recently, making the overall experience much smoother.
What problems is the product solving and how is that benefiting you?
The best part about Instana is how it alerts me instantly if any server crosses a threshold or an API fails—even on my phone, anytime, anywhere. It helps me catch issues early, and even if support is sometimes slow, the team resolves them through updates. It’s been a big help in monitoring cloud infrastructure.
Instana is very good software for monitoring.
What do you like best about the product?
The main thing I like in the instana is that it is very easy to use. The implementation of this software is very smooth. We got the excellent customer support from the team, we use it regularly and it has lot of features.
What do you dislike about the product?
I don't think that anything I dislike in IBM instant everything is good in it. The UI part is very smooth, but page reloads every time if I try to click different component of the pages. So everything is good. The UI part should be Check.
What problems is the product solving and how is that benefiting you?
It is given each and every a lot if the system have some disaster or some effect increases some limit. So every time I get the mail it is the more important thing. If I am busy with some other task I can know by checking the mail the issue with the system or the server.
IBM Instana useful for monitoring server in monitoring.
What do you like best about the product?
I have liked the thing IBM is providing the quality thing means they never make or feel regret for any customer. I love it because of this reason only. The in summer is very easy to use software. We can implement easily. We get excellent support from the team and I really use it frequently in a day. It has very easy to integrate.
What do you dislike about the product?
I have multiple reason to chose it. So I can't say bad features that I disliked.
What problems is the product solving and how is that benefiting you?
It resolves my issue of the taking the server issue on priority by checking the servers UI we can know where it is failing.So it benfits me by recognising the issue in the early face only.
Instana is very useful to see the view of alerts and monitoring.
What do you like best about the product?
Instana is very easy to use, it can be implemented, it works very easily in the software and the customer support we get from the team is very excellent. If I say truly I regularly use this.
What do you dislike about the product?
I can't say that I'll dislike anything in because it have a lot of features in it, I can't deny. But the cost of that subscription of is not affordable. It should be taken care.
What problems is the product solving and how is that benefiting you?
The problem is solving for me is the thing. It is getting the alert for each and every disaster we got in our server. Means if you get any disaster or is to cross the any threshold value it directly send you a email. So you can directly check which things is having some error or which API is going wrong. You can see everything in your mobile phone also. So I. like. Like I love most that if you are at night, if you want to see that you can see in the mobile phone that which server having some fault or which API is getting hit. I love it.
Instana is very useful for monitoring of server through UI.
What do you like best about the product?
Instana is where it has number of features in it customer support getting from them is very good we regularly it to contain a day it is very easy in the server and we get in a very big and then it have all of it so I recommend.
What do you dislike about the product?
I have liked the things in the instana very much is its UI.and everything in it is good quit so I can recommend to have integrate it with you project.
What problems is the product solving and how is that benefiting you?
IBM instana is very useful when it comes to the logs and server monitoring and used for disaster happen in the system. Getting the core issue is the main concern for me and it help me to get this easily.
Flawless APM solution with infrastructure monitoring capabilities.
What do you like best about the product?
Once you understand and adopt full capabilities of Instana's Application Perspective there is no turning back!
This feature (Application Perspective), coupled with associated SmartAlerts, are the perfect combination for any APM monitoring team.
The ease of use and extensive configuration options are also appreciated.
Another important APM aspect is Instana's tracing philosophy: 100% tracing, without sampling.
Adoption is easy, with major technologies being covered by automatic or minimal effort instrumentation and well documented alternatives for other integrations or implementations.
Instana offers both SaaS and Self-Hosted options with more than fair Pricing Plans for both options.
Our dedicated, locally available (region) technical support is always helpful and attentive, making sure to get us in touch with appropriate Instana PMs, whenever a major issue or relevant feature request arises.
Continuous fixes and frequent upgrade philosophy give us ease of mind for the future.
This feature (Application Perspective), coupled with associated SmartAlerts, are the perfect combination for any APM monitoring team.
The ease of use and extensive configuration options are also appreciated.
Another important APM aspect is Instana's tracing philosophy: 100% tracing, without sampling.
Adoption is easy, with major technologies being covered by automatic or minimal effort instrumentation and well documented alternatives for other integrations or implementations.
Instana offers both SaaS and Self-Hosted options with more than fair Pricing Plans for both options.
Our dedicated, locally available (region) technical support is always helpful and attentive, making sure to get us in touch with appropriate Instana PMs, whenever a major issue or relevant feature request arises.
Continuous fixes and frequent upgrade philosophy give us ease of mind for the future.
What do you dislike about the product?
Sensors updates lack adoption control mechanisms (continuous, automatic updates).
Periodic upgrades are not well curated, many times introducing brakes or issues.
The 1st support level is well intended but slow, many times requiring intervention by our dedicated Technical Account Management support in order to progress.
Instrumentation adoption mechanisms for cloud native infrastructures lack granularity (ALL or Opt In / Opt Out only at container level) *for now as major changes being announced.
Infrastructure monitoring and observability lacks the power of majos competitors.
SaaS Logs in Context is an extra Add-ON that is required for OpenTelemetry logs integration. At the same time, to be fair, the cost of this Add-On is cheaper compared to other third-party providers.
SaaS solution is many times affected, either by scheduled or unscheduled maintenance, making the UI experience slow.
Periodic upgrades are not well curated, many times introducing brakes or issues.
The 1st support level is well intended but slow, many times requiring intervention by our dedicated Technical Account Management support in order to progress.
Instrumentation adoption mechanisms for cloud native infrastructures lack granularity (ALL or Opt In / Opt Out only at container level) *for now as major changes being announced.
Infrastructure monitoring and observability lacks the power of majos competitors.
SaaS Logs in Context is an extra Add-ON that is required for OpenTelemetry logs integration. At the same time, to be fair, the cost of this Add-On is cheaper compared to other third-party providers.
SaaS solution is many times affected, either by scheduled or unscheduled maintenance, making the UI experience slow.
What problems is the product solving and how is that benefiting you?
Instana's Application Perspective is a powerful tool that enables us to observe, monitor and alert for both top level and low level aspects of our business.
Still developing monitoring tool
What do you like best about the product?
The interface of instana is easy to use and there a lots of innovative capabilities
What do you dislike about the product?
There is lots of not fully functional capabilities and support team is useless
What problems is the product solving and how is that benefiting you?
Alerting on when there is issues in our resources, verify application calls and data
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