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IBM Instana Observability

IBM Software | 1

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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sumit S.

An End to End APM tool with amazing add ons and capabilities.

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
Ease of installation, alert configuration, auto-discovery feature, capability to add on various features such as enhanced logging, website (FrontEnd) monitoring and technical support from the Instana team were some of the best things about Instana.
What do you dislike about the product?
Integration and know-how regarding Instana among the other IBM companies, especially Kyndryl, would have definitely enhanced the Client experience wherever the applications and servers are hosted over IBM Cloud.
What problems is the product solving and how is that benefiting you?
Real time 24/7 monitoring of our applications ensures no downtime and quick service restoration in case of any issues leading to a better customer experience.
Better analysis of issues due to real-time alerts along with both server-level logs as well as the application-level logs which provide better insights as to whether the issue is from an infra level or application level


    Kyle H.

We use Instana to monitor server performance on our application servers

  • February 27, 2023
  • Review verified by G2

What do you like best about the product?
I like looking at historical performance information on all my hosts. The historical view allows us to go back in time and investigate events and review system usage over time.

We heavily leverage the integration between Intana and Atlassian Opsgenie for tracking resource usage events. It has become a vital part of our alert handling in our production environments to ensure performance and uptime
What do you dislike about the product?
The interface takes a little bit of time to get used to, but once you understand the flow of the screens and how to leverage the tool functionality, it becomes very powerful.
What problems is the product solving and how is that benefiting you?
We have a one stop platform for reviewing performance monitoring for all of our platform hosts for our whole organization. This helps give a holistic view of how a system is performing and why as well as giving the ability to drill deeply into the details of what is going on beyond basic resource utilization statistics.


    Janne K.

Digging deep into performace stats

  • February 24, 2023
  • Review verified by G2

What do you like best about the product?
It really helps us identify the performance bottlenecks in our applications.
What do you dislike about the product?
It requires quite a lot of resources on it's own, diminishing the gains we can achieve from performance optizations.
What problems is the product solving and how is that benefiting you?
Performance issues -> Better user experience
Resource usage optimization -> smaller infrastructure bills


    Ashish K.

An overall great tool for the engineering team

  • February 24, 2023
  • Review verified by G2

What do you like best about the product?
Where do I even start. There's so much to explore and make use of. I've only probably used like 30% of what this tool has to offer. And I do this very easily with it:
1. See critical incidents, set up alerts, analyze all other services' states in the range of time in which an incident occurred
2. Amazing log analysis, infra ingress and egress monitoring, filtering, aggregation, code flows, super detailed drill down of API calls down to the last DB call and finding bottlenecks
3. amazing filtering options. I only use like 3-4 but even with them it's so easy to pinpoint to a time and app state that I want to see.
4. love the short url shortcut so much - it's a very small thing, but very useful when needing to share 10s of such links per debugging session. more apps should generate short links because nobody likes to see the whole query in a link.
5. if you're new to a company, it's a great tool for practically understanding the infra setup and monitor the innards using the amazing dashboard with its range selection that can be highligted across all services' charts in real time, to help you pinpoint problems even more easily.
What do you dislike about the product?
If I google instana, there's no link I can open from the website that I can login to my company's account from. this makes it hard to login - i have to keep my company's login url handy.

I wish there were a way to check POST bod- that would making debugging easier

I think that's about it. Not much to dislike.
What problems is the product solving and how is that benefiting you?
monitoring CIs by setting up alerts and using dashboards
analyzing logs for debugging issues and infra issues
monitoring infra health using dashboards
monitoring specific parts of the app for a temporary time
learning infra layout


    Carl G.

Useful tooling

  • February 23, 2023
  • Review verified by G2

What do you like best about the product?
The way Instana provides a great way to provide great insight into the run time performance of an application, including upstream and downstream calls along with the run time of those as well as the result
What do you dislike about the product?
There do appear to be some issues when using iIstana with AWS serverless - we have seen instances when the use of an Instana wrapper on a Node JS Lambda has resulted in errors being 'swallowed' / hidden even though the appropriate try...catch blocks were in place
What problems is the product solving and how is that benefiting you?
A simple way to add run time monitoring to an application with that monitoring giving an interactive view so that not only can you see statistics on the core application (such as latency, return codes etc) but also drill down into upstream and downstream calls.

The ability to quickly change the time period being evaluated and also have a live view is also incredibly valuable to spot patterns


    Fuad I.

Instana aka great platform

  • February 23, 2023
  • Review verified by G2

What do you like best about the product?
Monitoring and tracking requests are so precise, also comfortable.
What do you dislike about the product?
Nothing yet discovered from my side, but automatic support for golang microservices would be better.
What problems is the product solving and how is that benefiting you?
Erroneous call rates error detection a second-grade precision.


    Bhanthava K.

Experience with Instana

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
Using instana we were able to analyze quickly and get notified of the issue on servers. By the reports, we could segregate and validate the number of http calls.
What do you dislike about the product?
To review logs of the servers we need to get into a couple of layers in the application; if we can analyze them in the very few steps, that would be more helpful.
What problems is the product solving and how is that benefiting you?
Instana is helping me in taking quick action whenever any server has an unexpected peak of api call failuers in the applications. And it gives the reports which helps in validation.


    Josser Z.

Necessary product in the industry

  • February 22, 2023
  • Review verified by G2

What do you like best about the product?
the ease of doing a quick end-to-end analysis of all products and finding flaws, vulnerabilities
What do you dislike about the product?
there are free alternatives but at a cost of learning and configuration and possible deficiencies
What problems is the product solving and how is that benefiting you?
errors in the code, connectivity failures and many others that can be found by analyzing the logs


    Joyappan N.

Good with application details, but purely on how we are configuring the application group.

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
The application drill down capability is the main advantage
What do you dislike about the product?
How the metrics or alert configuration where we cannot get a clarity issues with dependencies or actual application itself.
What problems is the product solving and how is that benefiting you?
Migration seems bit hard between services if we want to validate multiple apps at same time.


    Saurav B.

It has helped us to identify various issues we notice in our application

  • February 22, 2023
  • Review verified by G2

What do you like best about the product?
JVM and VM process and error monitoring.

Check how the application is being used
What do you dislike about the product?
It lost the data whenever a jvm is rebooted.
What problems is the product solving and how is that benefiting you?
It helps us to identify the issues coming from differ app servers .
It helped us to find the usage of the application by differernt user.