Mostly Fast, Stable Data Store with UI—But Support and Transparency Need Work
What do you like best about the product?
If you need a data store with UI. A store you can share with customers and internally. The platform is very fast and stable. There are multiple ways to build the same solution depending on how much time one has to learn the details. The community is supportive and love to come up with a million solutions.
What do you dislike about the product?
With proper support this service could be really good. The long term committment it would take is missing a champion capable of understanding humans. Product comes off as impatient and appears to have a different agenda than the customers. This difference leads to a lack of comminucation and transparency and thus confidence. Further, fit and finish falters as things break and no one fixes them claiming end of support (for years). One feels a resistance when talking with employees. Many employees express frustration by the disconnect between leadership and providing quality software. At the cusomer level the dysfunction appears as turbulence, high turnover rate, quota's and deadlines. The result is the Software as a Service model no longer acts like a service for the customer but a struggle. The software is good.
What problems is the product solving and how is that benefiting you?
We use Quickbase mainly to build standardization, communication and transparency within our organization.
Intuitive Quickbase That Makes Building Apps and Automating Reports Easy
What do you like best about the product?
We find Quickbase intuitive to use, especially as I am not an IT specialist - merely a daily, enthusiastic user.
By experimentation and trial & error, the logic within QB has allowed me to build the apps and databases myself. It's been a great learning process, and has been very successful.
A key feature is that I have been able to automate reports to send to project participants outside of our user group. It certainly beats creating manual reports. That said, it would really help if reports could be sent as attachments instead of being embedded in the email.
I have found it easy to share information and implement dashboards to other users in a secure manner.
QB's customer support is good although I would welcome a "pay as you go" option to assist with minor challenges that only require maybe 10 minutes of assistance.
What do you dislike about the product?
I would like to learn how to make the presentation more elegant with images and branding. I suspect this can be done, but would like some of tutorials to be available for this, and indeed for other things. Accessing direct support can be expensive for a small business like ours.
What problems is the product solving and how is that benefiting you?
QB allows me to manage a lot of client and project information, and at the same time access it, amend it, and share it easily.
Developer's Dream Sandbox with Robust Features
What do you like best about the product?
I like that Quickbase is like a giant sandbox. I enjoy the fact that if you can articulate an idea, it can most likely be built or solutioned in Quickbase. There are a lot of controls for the developer, such as code pages, formula fields, restructuring of tables, pipelines, etc.
What do you dislike about the product?
Tracking where elements of Quickbase are used is lacking. For example, if I want to know where a report is used (perhaps embedded, perhaps referenced in a formula, etc) I can't get a good understanding of this unless I know from memory or do a deep dive into formula fields and form elements. I look forward to an easy dev, test, and production environment built into Quickbase.
What problems is the product solving and how is that benefiting you?
I build full-scale applications, dashboards, and reports. Quickbase is a giant sandbox with many developer controls like code pages and pipelines. You can build almost anything you can think of.
QuickBase Makes Cross-Team Information Access Easy
What do you like best about the product?
Quickbase makes it easier for teams across our company to access information. We use it for most of our day-to-day company operations. It's also super customizable for what our team needs, with the ability to easily integrate with our existing software. The Quickbase team is very responsive and helpful when we have questions.
What do you dislike about the product?
I can't really think of anything that I don't like about Quickbase.
What problems is the product solving and how is that benefiting you?
We have several processes built into Quickbase that we used to have in other apps, but having them in Quickbase allows the information to carry across the team in an efficient manner.
Workflow tracking has reduced manual errors and now needs clearer paths for further improvement
What is our primary use case?
My main use case for QuickBase is tracking and organizing workflows, replacing manual spreadsheets with a workable database that mitigates user input error and promotes reporting.
A specific example of how I use QuickBase for tracking and organizing workflows is that we automated a process that uses an error report, uploads it into QuickBase automatically with a feed on a daily basis that refreshes existing authorizations for care management and then allows individual staff to go in and use that error report to correct errors in our actual system. Staff then mark the error as corrected in our system, which promotes compliance with state regulatory requirements and allows our reporting to see what kind of errors are being produced most frequently, so we can use targeted system changes in order to address those errors systematically.
We have also used QuickBase for outreach where we mark off the outreach status of contacting individuals.
What is most valuable?
QuickBase's best features include the ability to create an application really quickly.
The ability to create applications quickly helps me and my team in our day-to-day work because it allows normal business users to create applications without requiring significant technical experience.
QuickBase has positively impacted my organization by allowing business level resources without significant technical experience to create workflows and databases when our IT resources are limited.
With the specific example I provided earlier, our compliance for turning around state requirements has increased significantly, though I cannot quantify it precisely.
QuickBase has allowed me to expand my workflows and tools to other markets to help compliance and to help other less sophisticated business users be able to do standardized and repeatable processes with much less error.
For how long have I used the solution?
I have been using QuickBase for about seven years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
QuickBase's scalability is good.
How are customer service and support?
QuickBase's customer support has been fine for us since we have had internal corporate customer support assigned to Aetna, though I do not know about the other forms of customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I had no previous solution prior to QuickBase other than using Microsoft Excel, and using QuickBase has allowed us to prevent errors when inputting data by using forms and controls on the forms to keep user errors minimized during data entry.
How was the initial setup?
I did not manage the pricing, setup costs, and licensing for QuickBase; the enterprise managed that, and we paid on a per-user basis. However, recently, I think it has been open to the entire organization, which is more helpful than it was when I first started.
What was our ROI?
The time saved across all the various application uses compared to manual errors created in using a spreadsheet that cannot stop error input or management has been really significant.
Which other solutions did I evaluate?
Before choosing QuickBase, I was not involved in any evaluation of other options.
What other advice do I have?
The advice I would give to others looking into using QuickBase is that the use case for me using QuickBase versus the use case for others just starting to use QuickBase now has changed in terms of the knowledge base needed to create a new QuickBase application. Now you can use AI to create QuickBase applications, whereas before, I had to take online courses in QuickBase with self-paced learning and figure it out myself, but much of that can be cut down significantly using AI, making the learning curve much less steep and probably much faster to create usable, workable applications to do the same thing that used to take me much longer. I would rate my overall experience with QuickBase a seven out of ten.
Intuitive UI Makes Database Setup Easy
What do you like best about the product?
User interface and ease in setting up a database.
What do you dislike about the product?
Most of my colleagues are experienced in Excel so this is yet another syntax to have to understand and develop.
What problems is the product solving and how is that benefiting you?
It helps us fill the void of a dedicated CRM / ERP system as well as a Project Management and hours capture system. A dedicated ERP design will bring with it capabilities that we pay for but never use whereas QBase allows us to develop only what we need.
Quickbase Streamlines Project Tracking and Keeps Everything Centralized
What do you like best about the product?
Quickbase makes it easier to keep track of daily progress on our projects. We’re able to log in and see exactly how much work has been done, like how many documents have been entered, and that helps us answer client questions quickly. It’s also helpful that Quickbase lets us upload our final product into file storage, so everything is organized and accessible. The ability to work remotely and still have everything centralized in Quickbase is a big plus for us.
What do you dislike about the product?
Before Quickbase, we were doing everything in Excel, and it was hard to see day-to-day progress from our contractors. If a client called asking for an update, we’d have to dig through files manually, which took time. Now, with Quickbase, we can track daily progress and see exactly where things stand. It’s also helped us streamline how we manage our title reports, which are complex and involve a lot of moving parts. Quickbase has made it easier to keep everything connected and organized, from the run sheets to the mineral chains and leasehold chains. It’s not perfect yet, but it’s a step forward in making our workflow more efficient and transparent.
What problems is the product solving and how is that benefiting you?
Quickbase is solving our lack of real-time visibility, fragmented data, and manual reporting. Previously, project status, document counts, and contractor activity had to be tracked across spreadsheets and emails, which made it difficult to answer time-sensitive questions, forecast workload, and ensure consistency. With Quickbase, our data is centralized and structured, so we can see progress at a granular level, standardize workflows, and maintain a clear audit trail from source documents to final deliverables. This improves turnaround time, reduces manual errors, and allows us to give faster, more accurate updates while managing remote teams more effectively. It also helps with accountability, resource planning, and identifying bottlenecks early, which leads to more predictable timelines and better overall operational efficiency.
Confident Learning Curve for Creating Custom Reports
What do you like best about the product?
I use Quickbase to organize and track waste management for several facilities. I am in my tracking logs almost daily. I can not pick just one feature I like the best, there are several. For example, I love how much time I am saving having everything in one place, how easy it is to share with other team members, and having the drop down menu prevents duplications. As well as how easy it is to export to a spreadsheet or email a log to others that are not on the team. Before Quickbase, I had to do a lot of copy/paste from multiple places to create a report. This was time consuming and not a very accurate way to get the numbers so things had to be checked and double checked often. Some reporting could take hours, now, with the customer reports, it is simply choose what is needed by clicking a couple of button, select the date range and its ready to be sent out. I do appreciate how I can click into the reports and it takes me directly to the data behind the numbers. Maybe that is the #1 feature, for today anyway.
What do you dislike about the product?
I'm still learning how to create my own reports. This doesn't seem to be very easy for me yet. But I'm sure after I've done it a few more times I will get the hang of it. I have had a chance to customize a few.
What problems is the product solving and how is that benefiting you?
Quickbase has solved one big problem, preparing monthly reports to management and regulatory agencies. Having everything in one log eliminates keeping multiple logs for different "outputs". Having the options to create custom reports for the same data entry form is a huge timesaver and prevents errors. I am still solving problems as new needs arise we are able to add tables and will continue to improve our tracking capabilities.
Quickbase Centralizes Our Data with Flexible Permissions and Automation
What do you like best about the product?
Quickbase makes it easier to manage and track the data we need without having to jump between multiple systems. I like that it centralizes everything in one place, especially for tracking studies, agreements, and invoicing. It’s also flexible enough to adapt to what we need as we grow. For example, we’ve been able to set up permissions so users only see the data relevant to them, which is important since we have multiple sites using the app. The ability to customize forms and automate processes is another big plus—it saves us time and reduces manual work. I also appreciate that Quickbase offers tools like pipelines to help cut down on repetitive data entry.
What do you dislike about the product?
So far, I haven’t been able to identify any downsides. They’ve been helpful and responsive.
What problems is the product solving and how is that benefiting you?
Before Quickbase, a lot of our processes were manual and scattered. For example, we had forms that people had to download, fill out, and email back, which was time-consuming and prone to errors. Now, we’re working on automating those forms so the data goes directly into Quickbase, which will save us a lot of back-and-forth. Another challenge was tracking all the details for our studies and agreements across multiple sites. Quickbase helps us centralize that information so it’s easier to manage and pull reports. We’re also looking to integrate Quickbase with QuickBooks to streamline invoicing and reduce the manual work of entering data into multiple systems. Overall, it’s helping us save time, stay organized, and make our processes more efficient.
MInd-blown
What do you like best about the product?
The best part is control and flexibility. I can do a lot of automation like Create reports, Email alerts, Status changes and Escalations without extensive coding knowledge.
What do you dislike about the product?
Advanced dashboards aren’t as powerful as dedicated BI tools. Reports slow down if there is a lot of data.
What problems is the product solving and how is that benefiting you?
Real-Time Data Visibility - It gives me live dashboards and reports that update instantly as users input data. For example: I can track trucks status in supply chain, Monitor invoice payments, Identify bottlenecks in procurement cycles, etc.
This makes it great for operational transparency.
