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New executive user
What do you like best about the product?
I like the integration with various systems such as Slack, PagerDuty etc. Also, I like the different workflows that can be created for different teams. Lastly the UX is simpler to understand
What do you dislike about the product?
Nothing so far. I have not used FireHydrant enough
What problems is the product solving and how is that benefiting you?
It helps to track incidents and the detailed metrics that come with incidents. It also helps to track the action items needed to be followed after incidents are resolved
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Great service for incident management
What do you like best about the product?
Works well in bringing together the people needed to tackle the incident
What do you dislike about the product?
Nothing I can think of, it's an all round good tool
What problems is the product solving and how is that benefiting you?
Incident management which is faster and more automated than our previous system.
Gives a great overview both during and after an incident
What do you like best about the product?
It helps to keep all relevant communication available in a single place. Enabling us to have a well-structured approach to handling incidents is excellent. Performing all actions via Slack is very convenient.
What do you dislike about the product?
No issues so far. Maybe it being so feature-rich can be a bit overwhelming for new users.
What problems is the product solving and how is that benefiting you?
Simplifying incident management by catering to all parties of an incident. All involved roles can get their tasks done, and everyone else can get an excellent overview of what is happening.
Great Product
What do you like best about the product?
Easily integrates with existing services, the automation is fantastic and overall makes incident management the least painful part of an incident!
What do you dislike about the product?
Ideally would have some more customisation at the workflow level in terms of branching paths etc.
What problems is the product solving and how is that benefiting you?
It effectively acts as our incident management tool for everything - the integrations we have with our logging and alerting systems works fantastically
Great tool for incident management, from creation to retrospective processes
What do you like best about the product?
Slack integration is handy and helps carry out fast actions in incident management. Without leaving our everyday tool, we can record all conversations related to the incident and even follow up tasks can be created for this.
What do you dislike about the product?
The only downside is the learning time. For the first incidents, remembering all commands is hard, you will end up recurring to the help command with each action that has to be taken. But the help command is excellent, so this is not a real problem.
What problems is the product solving and how is that benefiting you?
FireHydrant is helping our company improve our incident management, which improves the response time, communication between different departments and, at the same time, the actions to be taken for these incidents never to happen again.
Moderate Approval
What do you like best about the product?
The speed of it in alerting and how sync it is in keeping everyone updated
What do you dislike about the product?
I don't really have any opinions about it's downsides, it's as great software
What problems is the product solving and how is that benefiting you?
Solving the quick responses require for resolving issues caused in our prod software environment
Incident Reporting made easy
What do you like best about the product?
Incident reporting and tracking the incident.
What do you dislike about the product?
I like all the things about firehydrant and nothing to dislike
What problems is the product solving and how is that benefiting you?
Incident reporting and tracking
A reliable right hand for those critical moments
What do you like best about the product?
How firehydrant does all the things you need it to do, whilst getting out of your way at the same time, allowing you to focus on the matter at hand.
What do you dislike about the product?
Personally I like opinionated tools, and so I would enjoy a bit more guidance from the tool.
What problems is the product solving and how is that benefiting you?
It's allowing me to communicate well with my team whilst I'm actively fire fighting, rather than having to context switch.
Happy to see that the company migrated to FireHydrant
What do you like best about the product?
Its integration with Slack is well done. I can participate on incidents without actually opening the FH site.
What do you dislike about the product?
I can't find a way to subscribe to specific incidents (being notified) or to customize a dashboard for my personal interest.
What problems is the product solving and how is that benefiting you?
Being notified on time about incidents affecting my team and products
Helped streamline our incident management process
What do you like best about the product?
FireHydrant is easy to use and understand, even for incident responders
What do you dislike about the product?
Licensing model compels orgs to restrict number of seats which can limit some of the functionality if you dont have a user account. It would be great if it were based on some form of usage, like the # of incidents.
What problems is the product solving and how is that benefiting you?
Helps responding and documenting incidents, as well as making post mortem processes much easier to complete.
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