FireHydrant
FireHydrantReviews from AWS customer
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Incident Management and Post-Mortems Made Easy
What do you like best about the product?
* Blameless facilitates the Incident Management process by allowing all the team members to be part of the incident in a centralized communication tool
* Easy integration with Microsoft Teams
* Easy Evidence Capture process
* All of that combined help us to write complete post mortem documents in a few minutes
* Easy integration with Microsoft Teams
* Easy Evidence Capture process
* All of that combined help us to write complete post mortem documents in a few minutes
What do you dislike about the product?
* So many customization options can be daunting at first
What problems is the product solving and how is that benefiting you?
* Enforcing Incident Runbooks and Roles
* Assembling response teams and centralizing communication
* Reduce the time to write post-mortems and run retrospectives
* Assembling response teams and centralizing communication
* Reduce the time to write post-mortems and run retrospectives
Great Incident Management tool
What do you like best about the product?
The ease of use, especially the slack integration and how most of the work can be done from within the incident slack channel itself, without having to login to the UI.
What do you dislike about the product?
The reporting functionality can be much better. It's confusing to setup reports and we end up using an external tool to help with it. An additional ask would be to provide the ability to email the reports to a configurable set of recepients.
What problems is the product solving and how is that benefiting you?
Blameless provides us with an easy to use Incident Management tool.
Some of the useful features include:
1. the ability to add users/groups to an incident (upon creation)
2. sending out email notifications
Some of the useful features include:
1. the ability to add users/groups to an incident (upon creation)
2. sending out email notifications
Great Tool for helps Support Organizations manage and Streamline Customer Impacting Incidents !
What do you like best about the product?
Comms Flow - That feature allows our organization for further automate certain actions that usually would need to be manually done and that introduces possibility of mistakes , delays and failure.
What do you dislike about the product?
I still don't understand how their licensing model works - however our CSM manager has been keeping us up to date on how this goes. I'd love to see an easier model that makes it easy to track subscriptions !
What problems is the product solving and how is that benefiting you?
While technically - it used for incident management, weve modified the tool and built automations to leverage blameless functions to manage customer impacting incidents and making sure we bring in non technical teams into the mix ! This has streamlined our process across our organization where when an incident occur - all of our are notified and brought quickly to resolve the incident.
Pretty simple Incident Management Tool
What do you like best about the product?
Ease of use with simple UI
The blameless team is really supportive.
The blameless team is really supportive.
What do you dislike about the product?
* Lack some features like integrating with 3rd part tools like Google doc, etc but I do hear that is on the roadmap
* summarizing the incidents
* summarizing the incidents
What problems is the product solving and how is that benefiting you?
The primary role is for Incident management which tries to bring in the right set of people or team to the incident, assigning roles and tasks to each individual who is part of this incident.
Blameless is a great tool for incident management, and the support is top-notch!
What do you like best about the product?
The automation aspect of Blameless is great, and the retorspectives after the incident is resolved gives a sense of completeness to the incident lifecycle.
What do you dislike about the product?
I don't really have anything negative to say about Blameless. My team enjoys using it!
What problems is the product solving and how is that benefiting you?
Blameless is mainly solving the manual toil of spinning up an incident; creating a ticket, a Google Meet, etc. It's nice to have a one-stop shop for incident creation, as well as have a central repository for past incidents
Blameless is key to incident process, helping on daily basis to deal efficiently with all incidents
What do you like best about the product?
The best thing about Blameless is the strong integration with Slack, providing the ability to deal with mitigation and communication directly within Slack. It is super helpful when quickly assembling a team to mitigate issues and to easily provide visiblity to everyone internally.
What do you dislike about the product?
Giving the opporunity to everyone to join an incident channel on Slack and interact with Blameless, by adding a screenshot etc, it can be a bit tricky to keep an eye on user usage, as many participants are casual users.
What problems is the product solving and how is that benefiting you?
Blameless is helping to streamline the incident mangement process, making sure incidents get the right attention, to quickly assemble a team, to mitigate the impact and easily communicate with the business stakeholders about the status of the incident. Over the past 2 years using the product, it helped to reduce by 50% mean time to recovery. Blameless is also offering a good tools to run an efficient retrospective and its integration with Jira is really helping to follow-up on post incident action items. Finally, the Blameless APIs are also helping to collect data about incidents and run some high level analysis.
Blameless is good at what it does
What do you like best about the product?
Blameless is good at incident managment workflow
What do you dislike about the product?
It would be nice if there were some additional commands
What problems is the product solving and how is that benefiting you?
It makes incident management much easier
Useful tool with good Slack integration, web UI could be better
What do you like best about the product?
Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools.
What do you dislike about the product?
Blameless also has a web interface that does some thing well, but also lacks in some other ways. I do like the fact that the interface is relatively clean, but there are some odd UX choices. For example small edit icons that are hidden on the right side of a form to 'unlock' it for editing. If you know about these, you can get used to them, but during an incident I'd rather not spend time looking through the UI to find an option.
Also, for retrospectives we have decided to slick with Confluence because of it's much better support for collaboration and discussion. I would advice Blameless to not try to match the features of Confluence here, but I would very much appreciate if they could more tightly integrate with Confluence so I can manage the retro in one place.
Also, for retrospectives we have decided to slick with Confluence because of it's much better support for collaboration and discussion. I would advice Blameless to not try to match the features of Confluence here, but I would very much appreciate if they could more tightly integrate with Confluence so I can manage the retro in one place.
What problems is the product solving and how is that benefiting you?
During incidents we have many tools we need to use to support our on-call rotation, internal communication, external communication and retrospectives. Also, we need to make sure to gather data about our incidents for later reporting and reviews.
Blameless offers us an all-in one solution to tie together these different services in one, simple interface. Fighting an incident can be stressful, and having a single place to find all the information you need is essential. The automatic checklists and Slack integration also support you as an incident responder in doing the right thing at the right time.
Blameless offers us an all-in one solution to tie together these different services in one, simple interface. Fighting an incident can be stressful, and having a single place to find all the information you need is essential. The automatic checklists and Slack integration also support you as an incident responder in doing the right thing at the right time.
A nifty tool for tracking incidents
What do you like best about the product?
Extensive features for incidents like tagging and analytics
What do you dislike about the product?
The cost of onboarding new users seems pretty high, making it cost ineffective for large corporations
What problems is the product solving and how is that benefiting you?
Creating, monitoring and tracking incidents. With sufficient analytical insights
Seamless incident management with slack integration
What do you like best about the product?
Incident escalation is good, incident tracing with slack is good
What do you dislike about the product?
Sometimes changing the status using slack bot does not work
What problems is the product solving and how is that benefiting you?
No need to use slack to check the context of messages.
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