Sales Hub Enterprise
HubSpotExternal reviews
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The user-friendly, intuitive CRM!
What do you like best about the product?
I enjoy how simple it is to view all of the critical information on contacts and companies. You're able to customize fields, easily drop down different sections, and create a view that makes sense for you - all without having information overload. I used to use Salesforce and it just gave me too many headaches with the small print and mass amount of information, all without being intuitive to use.
What do you dislike about the product?
I will say that it is a hindrance that the time zone filter was JUST rolled out months ago, and that when pulling time zones, Hubspot pulls from the users IP address, which does not line up with their geographical location. Salesforce pulls from the area code of the phone number, so it is much more accurate.
What problems is the product solving and how is that benefiting you?
We're able to easily communicate in the team on specific customers and prospects, using the tagging feature. If something isn't entered in hubspot, it doesn't exist with us. It has really helped us communicate and stay informed across teams.
JR's Review
What do you like best about the product?
HubSpot is easy to use and allows the user to take control of their day. It also allows easy input of new companies and customers.
What do you dislike about the product?
I wish there was a way to assign personas to customers. I wish there was more content available to send automated emails that look more like the marketing templates.
What problems is the product solving and how is that benefiting you?
The ability to structure my day. Benefits include being able to outreach more effectively. I would say I am a bit more productive than using other CRM's.
Recommendations to others considering the product:
Go for it.
HubSpot is a very powerful too for both marketing and sales.
What do you like best about the product?
I like the integration of sales and marketing tools into one environment and the task management systems. I like the contact and company records screen. It is through, complete, and customizable.
What do you dislike about the product?
I do feel like there are some missing tools on the CRM side. Pipedrive does a good job of visualizing and gamifying the sales pipeline. The way deals and pipelines are used don't help the salesperson they help the manager. They could do both.
Part of that is the clunky management of a customer's lifecycle. It is designed for the marketing side. I feel like we need a revenue management solution where both are considered and it is easy to progress a lead to a customer. There are too many versions of this in HubSpot right now and while the customizations can improve it, they do nothing to the UX side compared to other solutions like Pipedrive where it makes it easy and visual to see a lead progress to a purchase and even after purchase follow up.
I also don't like that there is no integrated mapping solution for customers. Not everything is email marketing.
Calls being broken out and charged for is going to make the process harder for sales and calls will be done but not recorded manually.
Part of that is the clunky management of a customer's lifecycle. It is designed for the marketing side. I feel like we need a revenue management solution where both are considered and it is easy to progress a lead to a customer. There are too many versions of this in HubSpot right now and while the customizations can improve it, they do nothing to the UX side compared to other solutions like Pipedrive where it makes it easy and visual to see a lead progress to a purchase and even after purchase follow up.
I also don't like that there is no integrated mapping solution for customers. Not everything is email marketing.
Calls being broken out and charged for is going to make the process harder for sales and calls will be done but not recorded manually.
What problems is the product solving and how is that benefiting you?
Customer records management. The integrations with external sources are good. This is allowing us to see the customer in a holistic way from their first interaction with us to the marketing cycle.
Consistent Accuracy for CRM tool
What do you like best about the product?
Tracking the revenue opportunities associated with each record.
What do you dislike about the product?
The merging of contacts often seems to not be able to find the additional names
What problems is the product solving and how is that benefiting you?
Tracking the customer requests associated with each record helps to identify challenges.
Absolutely essential for sales ops
What do you like best about the product?
Sales Hub offers a lot of critical components for both individual contributors and sales management. Sequeneces are intuitive to set up and allow for follow-ups to be automated down to email, call, and even LinkedIn outreach. The deals view also is intuitive for reps to manage their pipelines.
What do you dislike about the product?
MRR reporting seems to continue to lack in HubSpot, especially when it comes to upgrades/downgrades of existing won deals. We've resorted to using Zapier and a few other integrations to make this work, but it's still difficult month-end to reconcile how much revenue is attributed to reps for commission purposes. It would be great to have a stronger integration with Stripe or Profitwell to get MRR and subscription records directly on contact objects.
What problems is the product solving and how is that benefiting you?
Sales Hub keeps our sales teams organized, and facilitates alignment between marketing and sales as everyone is working out of the same CRM.
Great CRM for people who want something better than Sales Force
What do you like best about the product?
It's easy to use and solves a lot of the problems that salesforce faces. It's a much lighter platform that really allows the user to set themselves up for success. The many tools and resources also contribute to that bottom line.
What do you dislike about the product?
Nothing as far as the tech goes. I have some issues with how our company is utilizing the platform but that really has nothing to do with HubSpot itself. If anything some of the training videos are a bit lame.
What problems is the product solving and how is that benefiting you?
We have completely changed the way we utilize our CRM. We have started using inbound campaigns to bring in more revenue and for the most part, everything is working great.
Best bang for your buck!
What do you like best about the product?
Analytics, modern UI making it easy to learn, use and manage as well as integrations with a variety of computer systems.
What do you dislike about the product?
Hubspot and Outlook integration is a little glitchy.
What problems is the product solving and how is that benefiting you?
Company, contacts, tasks and deals analytics to see how I'm personally doing and compare against the team to ensure KPI's. Ease of use makes account management a time saver. Email tracking.
HubSpot Works! It's A Great Business Tool.
What do you like best about the product?
I like how quickly I can log a call, make a note and pin important information to the top.
What do you dislike about the product?
It really just takes getting used to its workflows and what works best for you as a user.
What problems is the product solving and how is that benefiting you?
Our team can track what we're doing and have others easily jump in to help because of the notes, etc. so we don't miss a beat. This is hugely beneficial because it saves time.
Recommendations to others considering the product:
HubSpot is an easy-to-use sales and tracking team that benefits a team. No matter where team members are, you only need to be online to use this business tool.
HubSpot has all the tools a sales team needs to perform at its best.
What do you like best about the product?
One of the best features of HubSpot sales is the ability to track all calls and emails in the deal, move the deal down the sales pipeline and being able to create tasks and actionable items as reminders to follow up with prospects.
What do you dislike about the product?
The least helpful tool in HubSpot sales is the sequence function. This tool takes a lot of manual time for client prospecting and if the process was somehow automated or buffed up so I could add contacts into sequences quicker that would be a lot more helpful.
What problems is the product solving and how is that benefiting you?
One of the main problems I see my organization solving with HubSpot sales is sales pipeline disorganization. As our busy months hit, it can be difficult to manage all the different deals and accounts we manage. With HubSpot, tracking, organizing, and creating reminders on deals allows my team to never skip a beat and help prioritize our sales pipeline.
HubSpot is the best
What do you like best about the product?
The user interface and simplicity of the system.
What do you dislike about the product?
I wish there were more full integrations.
What problems is the product solving and how is that benefiting you?
Organization of prospect stages in the sales cycle. And the ability to stay up to date on all tasks.
Recommendations to others considering the product:
It's awesome and won't be disappointed
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