Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very reliable CRM
What do you like best about the product?
Organizing my tasks by sequences, being able to mass email and filtering my contacts.
What do you dislike about the product?
One thing I would like is for more complex dashboards so I can run my own analytics.
What problems is the product solving and how is that benefiting you?
Organization and reaching warm pipeline. These help me stay on top of day-to-day tasks
Always be closing!
What do you like best about the product?
I like the search functionality and continued updates to the system! The communication with me regarding any updates is wonderful too.
What do you dislike about the product?
I am frustrated with the sequence builds and any related limitations to communicating with clients. I also have trouble gaining an understanding of the additional metadata availability.
What problems is the product solving and how is that benefiting you?
I am soliving communication lags and inefficiencies. HS sales hub makes tracking meetings, calls and emails very straight forward.
It is good but the prices are exorbitant
What do you like best about the product?
I like the sequence and workflow feature the most. It helps me save some time on my follow-ups.
I like the signature feature as well because it saves some additional quote and it is convenient
1:1 Video feature gives salespeople an edge over other software
The true beauty is that it is well integrated.
I like the signature feature as well because it saves some additional quote and it is convenient
1:1 Video feature gives salespeople an edge over other software
The true beauty is that it is well integrated.
What do you dislike about the product?
Unreasonable pricing - from starter to sales professional there is literally a 900% times increase. They give 5 users minimum but if the sales team is of two people and they want to upgrade then it is not worth it. The only reason we upgraded is that we needed the tools and we didn't want to move as we are using HubSpot for a while now
What problems is the product solving and how is that benefiting you?
Automation and integration
Hubspot is a great tool for tracking prospects & customers & providing excellent customer service.
What do you like best about the product?
The ease with which to use this hubspot.
What do you dislike about the product?
I really can't think of anything I don't like.
What problems is the product solving and how is that benefiting you?
Hubspot gives me the ability to track and support customers and reach our monthly team goals.
Love the ease of use
What do you like best about the product?
I like the Ease of use and tracking abilities
What do you dislike about the product?
Seems to have a few bugs weekly, but they resolve pretty quickly.
What problems is the product solving and how is that benefiting you?
Keeping track of communication with prospects
Recommendations to others considering the product:
Try it out!
Useful CRM
What do you like best about the product?
We use Hubspot as a team and love the notes feature for staying on top of what's going on with each customer. I also love that you can personalize your display.
What do you dislike about the product?
Some occasional glitches, but that's normal!
What problems is the product solving and how is that benefiting you?
We are solving working with small teams and giving customers a seamless experience
Excellent application, very user friendly.
What do you like best about the product?
It provides all the information needed from the customer, you don't even need to have a lot of experience in it to find it. It's very complete and super easy to use. This is the very first time that I use it and I didn't experience any problem. I apreciate it being so user friendly. I also love that it gives you access to your Dashboard which is a great tool to track your performance and see your areas of oportunity. Since the begining I heard it is a very user friendly application.
What do you dislike about the product?
It's not always updated. I've had issues with it not having the correct information. We work with another system that works with Hubspot and they're suposed to have the exact same information, however sometimes Hubspot is not updated with the other system and I find myself calling people when they already have everything completed.
What problems is the product solving and how is that benefiting you?
I've helped people get their profiles complete so they can be able to earn money on their own. I'm able to create appointments directly with it and it gets reflected on my calendar. I'm also able to track my performance on the Dashboard.
Recommendations to others considering the product:
It's very user-friendly, and you will get the hang of it very quickly if you're a new user. It is a very complete application that allows you to have quick access to calls, tasks, e-mail tracking, contact information and your dashbord. This will allow you to track your performance and check which are your areas of oportunity.
Review of Hubspot
What do you like best about the product?
I have been used to use Hubspot for several years now and particularly like the following elements:
- the sequences
- the calling list
- email tracking
- the sequences
- the calling list
- email tracking
What do you dislike about the product?
Hubspot is perfect when you are launching a new market and working with big companies with a complex structure.
- Hubspot has a complex way of filtering through all the contacts and companies. It is not easy to know how to create a list with specific parameters. Even after some personal help, I am still struggling to make a list with all the companies that had contacts enrolled in a particular sequence and are not enrolled anymore. The purpose would be to have a list of companies that didn't answer my first sequence, probably because it wasn't the right contact. And for who I have to find a new contact.
- It would be great to give some automated views. An example could be:
- Companies you have to reengage because of a lack of response after a sequence send out in the last six months.
- A list of all the meetings you have organized in the past to send an automatic monthly newsletter.
- Some automation in the deal management. Whenever you create a deal, it should be possible to have a list of tasks with deadlines created automatically.
- Sub-division on companies, when you have an international company, every office location has other contacts. Please create sub-organizations in one company (ex: office in Ontario, Vancouver, London, ...)
- Different currencies in the deals sections. I am working with CAD, and my colleagues in Europe are working with EUR.
- Hubspot has a complex way of filtering through all the contacts and companies. It is not easy to know how to create a list with specific parameters. Even after some personal help, I am still struggling to make a list with all the companies that had contacts enrolled in a particular sequence and are not enrolled anymore. The purpose would be to have a list of companies that didn't answer my first sequence, probably because it wasn't the right contact. And for who I have to find a new contact.
- It would be great to give some automated views. An example could be:
- Companies you have to reengage because of a lack of response after a sequence send out in the last six months.
- A list of all the meetings you have organized in the past to send an automatic monthly newsletter.
- Some automation in the deal management. Whenever you create a deal, it should be possible to have a list of tasks with deadlines created automatically.
- Sub-division on companies, when you have an international company, every office location has other contacts. Please create sub-organizations in one company (ex: office in Ontario, Vancouver, London, ...)
- Different currencies in the deals sections. I am working with CAD, and my colleagues in Europe are working with EUR.
What problems is the product solving and how is that benefiting you?
Keep track of your prospection. Have an idea of your activity.
Recommendations to others considering the product:
Ask questions to the Hubspot support faster. You lose too much time searching for it by yourself.
Much more simple and easy to use than Salesforce which I have previously used.
What do you like best about the product?
The sales hub in HS has all of the tools easily navigatable to use for the things that are most important to a salesperson. Deals are easy to track, the task feature is handy for me personally
What do you dislike about the product?
If there were a way to detect dupes and create a notification that there was a potential dupe for an account, that would be very useful. I have found that this is one of the most prominent issues I run into, although it is a user-induced issue.
What problems is the product solving and how is that benefiting you?
Time savings are huge with HubSpot Sales Hub due to its partnership and ability to sync with Gsuite, chrome, etc.
Recommendations to others considering the product:
For a smaller/growing company, HubSpot is a great tool, and I highly recommend it. HubSpot is proving to be scaling, so their offerings are becoming more complex as we develop as a company.
Helpful, with a few bugs
What do you like best about the product?
The layout is helpful for contacts and individual contact pages. Having all the connections and info on the far right of each contact card is one of the best features so it doesnt require clicking additional links.
What do you dislike about the product?
- Not being able to edit the content of sequences is frustrating. Even though they are tied to templates, it is an annoying and time-consuming extra step to update the template rather than being able to update the sequence- especially because each sequence saves individually as well.
- When working in contacts, the filters are helpful, but often Hubspot will refresh and I will need to re-select the filters. There is a similar issue when clicking on "contacts" in the top left corner of a contact card- the filters are removed when being re-directed back to contacts and requires re-selecting filters. I end up having several tabs open in order to work more fluidly.
- Merge aspects are confusing and unclear.
- The settings center is very confusing and unclear
- When working in contacts, the filters are helpful, but often Hubspot will refresh and I will need to re-select the filters. There is a similar issue when clicking on "contacts" in the top left corner of a contact card- the filters are removed when being re-directed back to contacts and requires re-selecting filters. I end up having several tabs open in order to work more fluidly.
- Merge aspects are confusing and unclear.
- The settings center is very confusing and unclear
What problems is the product solving and how is that benefiting you?
Not having to work through more than one site is helpful- the integrations are very helpful.
Recommendations to others considering the product:
If you are interested an a tool that's overall helpful, but with a few convoluted processes and messaging for certain components, this is a great sales tool. It's more helpful that the majority of other CRM's and has strong capabilities of data storage and sales insights.
showing 2,661 - 2,670