Sales Hub Enterprise
HubSpotExternal reviews
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Over-all I love Hubspot.
What do you like best about the product?
Its customizable, Its replaced most of our other software, You can automate most things, the support is great and the Hubspot team are always looking to improve.
What do you dislike about the product?
Visually there is not a lot you can change. It took me ages to get the team to move from Monday because they are designers and like the visuals. Tasking could be better if it had more customization
What problems is the product solving and how is that benefiting you?
Data collection and management
Recommendations to others considering the product:
Hubspot is the only option for a business to business sales.
The support is at the highest level.
We have not even started using the marketing tool yet as we haven't needed to but we are excited to do so. Considering Hubspot is a marketing tool first and a sales hub second I am extremely keen to expand our knowledge on the platform.
I have used Hubspot and other CRM's in Sales management for years before now using it for projects. From a sales management perspective, the dashboards and reporting had been a life saviour.
I was able to run customer reports and dashboards to show total sales, conversion, productivity and more. To help with compliance I could duplicate the same report or dashboard and add in all properties. This meant if they ever did not align there was potential errors and the salesperson was tasked to go back in and complete the data correctly.
Hubspot has been a huge part of our team.
I would recommend this to any business doing B2B.
The support is at the highest level.
We have not even started using the marketing tool yet as we haven't needed to but we are excited to do so. Considering Hubspot is a marketing tool first and a sales hub second I am extremely keen to expand our knowledge on the platform.
I have used Hubspot and other CRM's in Sales management for years before now using it for projects. From a sales management perspective, the dashboards and reporting had been a life saviour.
I was able to run customer reports and dashboards to show total sales, conversion, productivity and more. To help with compliance I could duplicate the same report or dashboard and add in all properties. This meant if they ever did not align there was potential errors and the salesperson was tasked to go back in and complete the data correctly.
Hubspot has been a huge part of our team.
I would recommend this to any business doing B2B.
A massive time saver !
What do you like best about the product?
Context: I used to work with a very old CRM.
Integrations with Sales Navigator, Automation of certain repeated tasks, calling directly from the CRM and keeping control of my performance !
Integrations with Sales Navigator, Automation of certain repeated tasks, calling directly from the CRM and keeping control of my performance !
What do you dislike about the product?
Certain things could be improved.
Shared inbox, for example is not very ergonomic when using the laptop and there is no option to call the prospects directly from that "environment" ( you would have to click on the contact's name and then call.. 2 or 3 more clicks).
Shared inbox, for example is not very ergonomic when using the laptop and there is no option to call the prospects directly from that "environment" ( you would have to click on the contact's name and then call.. 2 or 3 more clicks).
What problems is the product solving and how is that benefiting you?
Task Automation. really that is a keeper !
Recommendations to others considering the product:
Go for it ! HS is a tool that will help you and your sales reps save massive amounts of time when engaging with the prospects and really nurture clients. It may take a bit of time to adapt and discover all the features ( like any new toy) , but once you are in, you would never like to go back to your old CRM.
Excellent CRM: complete, easy to use, allows to do outbound activities.
What do you like best about the product?
The structure of the CRM : how you can switch from a contact to a companny, then from one deal to another on the same company/contact. How the pipeline is structured as well, easy to find your current deals, how you can use the task function to chase up deals etc...
What do you dislike about the product?
Bugs linked to the approriation of company/deal owners recently. Many bugs where I receive the email to share the contacts details, that I am the deal owner but the meeting is booked on another teammate. Creates frustration between team mates and loss of time.
What problems is the product solving and how is that benefiting you?
Clear view on who to chase up/call back easily (versus an excel sheet) combined with the use of the task function to remind who to call/emal, when etc... Better control of my pipe and my daily priorities.
Great tool for managing clients, fast and effective, just a few inconveniences here and there
What do you like best about the product?
Fast interface, simple on where to click. Tabs at the top are helpful for navigation. It logs emails and calls very well, and allows for recordings for viewing too. There is also a performance dashboard that allows me to view my current metrics and gauge how I'm doing. It also includes the metrics for other workers in my same field, so this allows for easy comparison of our performance.
What do you dislike about the product?
Some generated clients have inaccuracies with metrics, and required manual fixing. These were easily miss-able, which led to awkward instances of emails sent out with inaccurate generated information.
Integrations can have annoying side effects. For example, aircall is integrated, but it pops up everytime I open a new task. However, I use aircall as a downloaded app instead of on hubspot, so I have to close this pop up every single time. I could not find a way to change this setting. At base default 100% zoom, I cannot close this popup either, I need to zoom out to 90% to be able to close the popup at all.
Integrations can have annoying side effects. For example, aircall is integrated, but it pops up everytime I open a new task. However, I use aircall as a downloaded app instead of on hubspot, so I have to close this pop up every single time. I could not find a way to change this setting. At base default 100% zoom, I cannot close this popup either, I need to zoom out to 90% to be able to close the popup at all.
What problems is the product solving and how is that benefiting you?
Hubspot sales hub is helping me to manage my clients. It contains their contact information, and I can add more when I need. It also logs my activity with the clients, so I can refer back to them at anytime to see what happened in the past.
Recommendations to others considering the product:
It may seem overwhelming or confusing at first, but the interface is fast and efficient once you get used to it.
I find HubSpot very user friendly to use. Very little time spent getting used to the platform.
What do you like best about the product?
Ease of use right from the start. Much easier than competitive platforms I used for years.
What do you dislike about the product?
Difficult to combine records that are duplicates, but probable a learning curve.
What problems is the product solving and how is that benefiting you?
Keeping track of communication with prospects and creating tasks are simple and user friendly.
Recommendations to others considering the product:
If you want a platform that does it all and is user friendly Hubspot should be a great choice!
Nice Experience
What do you like best about the product?
Sequences and tasks because we can automates operations
What do you dislike about the product?
The pipeline makes you assigne a closing % but being a startup it is difficult to know it
What problems is the product solving and how is that benefiting you?
Main benefit is automates processes
Great tool for your Sales/Marketing CRM
What do you like best about the product?
Easy to use, love the sequences to keep me organized
What do you dislike about the product?
Nothing much not to like. I wish that when I sent an email and schedule a task, I could add the time as well. Not to have all by default
What problems is the product solving and how is that benefiting you?
T have our team in 1 tool
Recommendations to others considering the product:
Integrating with Google Meet or other related softwares
HubSpot keeps me organized and makes sure I know what I need to do with each of my clients.
What do you like best about the product?
The pipeline is visual and allows me to customize notifications. I love that I am able to set notifications to show me how long it has been since I have been in contact with a particular client. Having the ability to easily communicate with my client through HubSpot and manage contacts associated with particular deals is also incredibly helpful. I also love being able to easily filter dashboards to work with my team to get back up and offer support.
What do you dislike about the product?
Some of the logging features (email logging in particular) can be a little bit wonky and clunky. As much as I like the HubSpot Outlook add-on, it sometimes has some issues logging incorrectly and has missed some email logs. The threads expand out automatically and it becomes hard to find exactly what you are looking for. Searching through long email histories can take a while because I cannot easily hit CTRL+F and search for something specific and sometimes have to dig. I have also had some formatting issues with the email tool where it will not properly format links.
What problems is the product solving and how is that benefiting you?
I have a hard time keeping track of multiple clients at once and HubSpot has been incredibly useful for identifying how far along in my pipeline all my clients are, identifying tasks that need to be completed, and provides me with tools that I can use to maintain more consistent contact.
Recommendations to others considering the product:
There are a lot of excellent features on HubSpot to take advantage of. Make sure you take the time to learn about all of the features so you can use them all properly. I love the Task feature, but I misused it for a long time and would always schedule all of my tasks at the same time and would be overwhelmed.
Useful CRM with friendly user interface, that could just be a bit better optimized
What do you like best about the product?
Easy to navigate and access all pertinent features. Task queues make for a streamlined workflow and provide helpful reminders.
What do you dislike about the product?
Loading times are always a pain. Sometimes navigation takes you off the page that you want to be on and there's no ability to have tabs within tabs for easy comparison.
What problems is the product solving and how is that benefiting you?
Helps manage customer/leads data and track sales opportunities. It does a really great job keeping all pertinent information in one place.
HubSpot Sales Hub has centralized, organized, automated, and boosted my experience with leads.
What do you like best about the product?
Deals and Tasks. To keep track of deals in HubSpot has helped me understand the flow of what needs to happen at each point by separating them into stages for clarification. This is accompanied by tasks (task queues) that allow me to stay on "task" and not let anything fall through the cracks with my MQL's, SQL's, and Customers.
In specific, our deals are broken into stages for each customer starting from "New Deal" all the way through "Finalization". I tried a beta for the deal page that allowed me to see if a deal had been inactive for 7-14 days and from that I could see who needed urgent contacting and who didn't. Ultimately, the experience has been great and I love using HubSpot Sales Hub to keep track of my contacts in a consistent, clean, and organized manner that is timely.
In specific, our deals are broken into stages for each customer starting from "New Deal" all the way through "Finalization". I tried a beta for the deal page that allowed me to see if a deal had been inactive for 7-14 days and from that I could see who needed urgent contacting and who didn't. Ultimately, the experience has been great and I love using HubSpot Sales Hub to keep track of my contacts in a consistent, clean, and organized manner that is timely.
What do you dislike about the product?
Quotes. For my company quotes hasn't been needed as Deals provide all the necessary information including the quotes for each project. I wouldn't say I dislike it, but don't use it as a tool for my organization. Other than that, I don't have many dislikes that I could share for HubSpot Sales Hub.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub has allowed me to solve my own lacking in organizational skills by placing each function in an easy to use, easy to navigate manner that anyone can jump into and begin to build organizational skills with. From deals, tasks, forecasting, and meetings, they have all benefitted me greatly in my abilities to sale.
Recommendations to others considering the product:
I would advise using HubSpot Sales Hub as opposed to other companies strictly on the fact of ease of use and the support team who provides beneficial documents, templates, and guides to further level up my experience with sales.
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