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Reviews from AWS customer

2 AWS reviews
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  • 4 star
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External reviews

10,016 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Anthony B.

Hubspot is great for enterprise business.

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
I love the "Best Time" to send email function. It's a lifesaver.
What do you dislike about the product?
The only downside I can see is the cost.
What problems is the product solving and how is that benefiting you?
I've been able to increase by sales by 22% from 2019 to 2020. That overall resulted in an increase in revenue for my business by 88%.


    Talon H.

HubSpot Sales Hub

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
I have everything in one place. The sequencing makes follow up, marketing emails and cold call flows so much easier! I love how I can track every interaction I have with a client and also see every interaction that they have with me.
What do you dislike about the product?
I wish some of the same data you can get from a work flow was accessible when using a sequence.
What problems is the product solving and how is that benefiting you?
Just having a CRM all in one place and tracking data on what are sale cycle consists of is super helpful.
Recommendations to others considering the product:
If you want everything in one place, this is the sales hub for you.


    Information Technology and Services

Simplifying life of sales folks

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
The templates and personalization options are great! It really makes emailing much easier while providing a quick way to add a personal touch. If you use their other product suites it connects seamlessly. Would greatly recommend getting their other products along with their sales.
What do you dislike about the product?
Needs work on analytics dash to truly tracked who opened the email rather than see the amount of opens. Seems like the only way to go in to see who opened would be going into the actual contact and seeing whether or not they opened.
What problems is the product solving and how is that benefiting you?
Staying organized, Saving time and personalization. It's extremely important for individuals to keep track of their prospects and hubspot allows you to do that. In addition their templates allow for quick and personalized emails.


    Nick M.

Sales Hub makes it easier to connect with the right people

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
Long gone are the days of using a spreadsheet for all of my contacts and trying to keep track of progress on each. One of the things I most love about HubSpot's Sales Hub is the ability to run sequences or mini-campaigns to my database. It's so easy to create, execute, and adjust these sequences which helps me better understand what my contacts are interested in and easily find new opportunities.
What do you dislike about the product?
There are certain custom features I've had in other CRMs that I'd love to see in the sales hub but I'm seeing new features all the time so I'm sure that will happen.
What problems is the product solving and how is that benefiting you?
They are always making improvements so no major problems at the moment


    Dustin D.

Great tools to make you more efficient!

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
I love the ability's to customize sequences to as many types of custoemrs as I want, then track the results.
What do you dislike about the product?
The mobile app, it's worthless. A tech company and CRM should have a functional app.
What problems is the product solving and how is that benefiting you?
The text integration is spotty at best. Rarely gives you notifications that a text was received. When dealing with hundreds of customers, this shouldn't be an issue.
Recommendations to others considering the product:
Ask them about their plans to improve their mobile app and texting notifications prior to signing up.


    Mike M.

Fantastic Sales Resource

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
I like being able to build out email sequences within the platform. It has allowed us to stay organized and make sure that our touch cadences are scheduled in advance and set out on time.
What do you dislike about the product?
I am really enjoying the entire Hubspot platform.
What problems is the product solving and how is that benefiting you?
We are able to categorize and organize our contacts on a company level and drill down further on a brand level within the organization. Hubspot has allowed us to focus on key accounts, and build out our contact lists within those companies.


    Hospital & Health Care

Most user friendly platform

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
What I like best about HubSpot Sales Hub how easy it is to organize my sequences and contacts. It creates a smooth workflow, and gives me feedback on my emails and gives me insights on best time to send them.
What do you dislike about the product?
Removing contacts and editing my sequence is sticky at times. I wish I could edit my sequence and it would apply to all those who are already enrolled. Also, if I delete a sequence the tasks are still there, and when I unenroll a contact from a sequence they still stay in the sequence for a task or two.
What problems is the product solving and how is that benefiting you?
Sending my emails at the right time of the day to get more opens/replies.


    Lauren M.

Great Platform!

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
I like how everything is intricate together. It connects deals, contacts, conversations all without a lot of user work. It is very helpful!
What do you dislike about the product?
sometimes has crashes or trouble loading
What problems is the product solving and how is that benefiting you?
Lots of contact information and connections. Love having it all in one spot for data.


    Ron J.

Almost great

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
The ability to automate sequences (multiple emails pre-written) space them out over a period of time or triggers that I select and create tasks for follow-up after certain triggers. I like the templates that create the sequences b/c I can add GIFs and images to the email. The challenge is (and its NOT HubSpots issue) is that certain email clients like Outlook and O365 see files or attachment as bad actors and either block or deny delivery - even when its harmless and passes the spam and virus filters.

Another emerging aspect for a sales person is creating your own unique views of the reports in a way that doesn't affect others, but present the data you work with all the time. I do wish there was inline editing in filtered reports with a save button later....

I also have my Grammarly Pro linked to my account for better communications.
What do you dislike about the product?
Contact management -HubSpot lacks in a ket feature that directly affects productivity for sales people. Cloning a contact - cloning or contact or pre-filling in information for a contact within the same company should be a standard feature. Yet HubSpots support team suggests that you create a spread in CSV, manage the data field, import the excel CSV into HubSpot (if you have permissions, map the fields to align with HubSpot fields and this is the best way to enter multiple contacts.
What problems is the product solving and how is that benefiting you?
My flow of communication and alters that someone has opened, clicked on a link is awesome. I a previous very well known CRM, this was an add-on that failed a lot. Knowing when someone opened or clicked on a link (such as our YouTube videos) helps me keep the conversation fresh and relevant. I do wish their was a way to know if they forwarded the email to a colleague and who those colleagues were - email address for better follow-up.

Scheduling, built into HubSport is the meeting link tied to our Google based Suite. My clients and prospects are always commenting how easy it was to schedule on their schedule rather than back and forth emails.


    Hospitality

Out of the 5 different CRMs I've used, this is the most user friendly

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
Ability to schedule emails and insert snippets
What do you dislike about the product?
Downsides are the data hygiene isn't stellar
What problems is the product solving and how is that benefiting you?
The problem of understanding the buyer's journey better.