Sales Hub Enterprise
HubSpotReviews from AWS customer
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Top of the line CRM
What do you like best about the product?
The software is very easy to use and they also offer courses to help us out.
What do you dislike about the product?
It crashes randomly and sometimes creates dupe leads.
What problems is the product solving and how is that benefiting you?
Despite their system issues, their customer service is excellent and they offer help links.
HubSpot Strikes Again...But Only in the Best Way!
What do you like best about the product?
So far, I've only really used Deals, Tasks, Documents, and Meetings tools. Well, those plus Templates and light use of Snippets. And honestly, each of these is rather valuable!
One thing I appreciate is, within the Deal pipeline view, deals that grow inactive are greyed-out. This is an incredibly helpful visual when there is an overwhelming amount of information available on this individual page!
And Templates--I can't help but sing praises of the Templates Tool! So much of our communications are repeated from person to person. This saves us so much time. Not to mention, it is handy when considering the individual voice of each of my teammates. We are able to adjust the wording and create new Templates for new Sequences for each individual teammember. Now, I wish it were possible to bulk-assign a Template from within the Contacts view. That would just be the icicng on the cake!
One thing I appreciate is, within the Deal pipeline view, deals that grow inactive are greyed-out. This is an incredibly helpful visual when there is an overwhelming amount of information available on this individual page!
And Templates--I can't help but sing praises of the Templates Tool! So much of our communications are repeated from person to person. This saves us so much time. Not to mention, it is handy when considering the individual voice of each of my teammates. We are able to adjust the wording and create new Templates for new Sequences for each individual teammember. Now, I wish it were possible to bulk-assign a Template from within the Contacts view. That would just be the icicng on the cake!
What do you dislike about the product?
Perhaps it is just the way my team and I use Templates, but the Snippets tool almost seems to be a bit obsolete. It is fantastic for reminders and whatnot when Delighting (see HubSpot Academy for a solid definition of this term) current customers, but less so for trying to attract the attention of leads. Templates and Sequences are far more handy here.
I also wish there were more options for sorting Tasks within each view, but it is still a helpful tool. Well, helpful if you are caught up on Tasks and aren't overwhelmed by the number of overdue tasks in red...
Occasionally, email communications are not successfully tracked from within HubSpot, so it certainly makes it more difficult to track communications accurately.
I also wish there were more options for sorting Tasks within each view, but it is still a helpful tool. Well, helpful if you are caught up on Tasks and aren't overwhelmed by the number of overdue tasks in red...
Occasionally, email communications are not successfully tracked from within HubSpot, so it certainly makes it more difficult to track communications accurately.
What problems is the product solving and how is that benefiting you?
Mostly, my team and I use HubSpot Sales Hub to stay on top of communications with customers and attract more leads to engage with us. With that in mind, we needed a tool that would be flexible and efficient. HubSpot certainly fits the bill! We're constantly troubleshooting with said customers, so it is useful seeing a history of communications to if other customers have faced similar issues.
HubSpot Sales is a great all round tool 10/10
What do you like best about the product?
All the deal features such as forecasting, reporting, goals which combined really help to keep sales on track. The tool is really easy and simple to use and how the information is displayed on all the records makes it really easily to understand the stage of the deal and where the customer is in their lifecycle. This is a relatively new feature but one that is really great for you - you can now associate more than one record to another - for example we can now associate both the end customer and partner company records to one deal. We can then use this information for workflows and reporting.
What do you dislike about the product?
Honestly, I haven't found anything I dislike yet. HubSpot are always improving and bringing out new features which only improves the experience even more.
What problems is the product solving and how is that benefiting you?
All the reporting capabilities are amazing and really helpful to show the progress of each prospect/ customer and it is really easy for sales to see where they are overachieving and where they need to improve. For management, it is great that they can log into one tool and not only see the sales that are being made but also the productivity of their staff such as number of calls and emails per rep.
Dropped Salesforce for Hubspot Sales Hub
What do you like best about the product?
Hubspot Sales Hub fits so well with our entire tech stack and streamlines our sales process. I've used Saleforce my entire professional career, so naturally, I was hesitant to switch. But after meeting with our VP of Marketing, she showed me the differences between the platforms and it was clear we needed to switch. What jumped out the most was how easy it was for our sales team to do everything out of the Hubspot portal. From tracking opened emails to getting transcripts and call recordings, to sending quotes and contracts, everything is done from a single window and extremely user-friendly. Then to see how well it aligned with our outbound marketing efforts, it gets everyone working in the same direction. The icing on the cake was how well it worked for our Client Success and Support teams. Having our entire company working out of Hubspot has eliminated so many extra steps and most of all eliminated so many spreadsheets managed outside of our portal. Even the support we get from the Hubspot team is amazing and almost feels like they're part of our team.
What do you dislike about the product?
So far everything has exceeded my expectations
What problems is the product solving and how is that benefiting you?
Problems I'm solving:
- Streamlining our sales process
- Getting every department working out of a single platform
- Automating onboarding of clients and eliminating tons of manual steps
Benefits realized:
- Increased activity from our Sales Team because of how streamlined things are now
- Better aligned Sales & Marketing efforts
- Better view on how each team is doing
- Streamlining our sales process
- Getting every department working out of a single platform
- Automating onboarding of clients and eliminating tons of manual steps
Benefits realized:
- Increased activity from our Sales Team because of how streamlined things are now
- Better aligned Sales & Marketing efforts
- Better view on how each team is doing
Recommendations to others considering the product:
If you have any hesitation switching from Salesforce or another platform, I promise it's worth the efffort.
HubSpot #1 CRM for Growing Teams!
What do you like best about the product?
I love that HubSpot's sales tool looks like and functions like their other hubs. The ability to have different views and dependencies base on departments is amazing. For instance, our CSMs have an area that our API automatically puts in risk factors for customers so they can do easy touch bases based on that. Our Account Managers have a section just for them based on various upsells that could work. This helps cross-team communication as well as helps our marketing team strategize for new campaign ideas.
What do you dislike about the product?
I dont really have anything I dislike in the Sales Hub. If I had to pick one, I would say if there was a way to automatically create renewal deals without creating a workflow for, it that would be cool.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub is helping to solve so many problems! Especially problems like... inaccurate data, reporting, or hard-to-find activities.. everything is in one easy view.
Integrated CRM with Call and Email Tracking!
What do you like best about the product?
You can see when you send emails, when the lead/prospect openedI l them, time stamp, time and day.
What do you dislike about the product?
Reporting is complicated, they have to be customized it gets a while to get used to.
What problems is the product solving and how is that benefiting you?
Problems- More ability to create standardized reports.
Benefits- Call and email tracking
Benefits- Call and email tracking
Recommendations to others considering the product:
Get the complete training to understand the features fully! If not, you will not take advantage of it
HUBSPOT
What do you like best about the product?
The best thing about using Hubspot is you can save all of your data, and you can use that data again when you need it. Most of our departments use this software to make our work easy
What do you dislike about the product?
Uploading leads is the most time-consuming task in Hubspot; imagine. If you have generated leads to grow your business, and it is around 100 to 200 so to upload this many leads, you would require probably 2 hours
What problems is the product solving and how is that benefiting you?
It is a great tool for the staffing and recruiting industry. You can use leads whenever you need
Hubspot is really a super CRM for startups who want to accelerate!
What do you like best about the product?
It is super easy to use and offers an incredible number of features, without having any IT skills.
What do you dislike about the product?
It can be too expensive for SMB when we have a large number of contacts (Marketing)
What problems is the product solving and how is that benefiting you?
We use it to manage our customer relationships and our contacts database. It is the base of all our marketing and sales actions: emailing, newsletters, history with all our communications (prospects and clients), email tracking...
How Hubspot has improved our orgs workflows
What do you like best about the product?
The power of workflows has been huge for us. Being able to create workflows that benefit multiple teams across the org has not only decreased the time it takes for us to complete certain tasks but also has enabled us to build out processes that we would have never been able to automate before.
What do you dislike about the product?
I wish that the sales CRM could be more customizable. Hubspot has grown since first implementing at SoundCloud but it would be great if we could customize individual pipelines on a more granular level.
What problems is the product solving and how is that benefiting you?
We are solving multiple things: Approval Processes, Forecasting Sales, Sending emails via workflows based on a set of criteria, utilizing forms to enable our users to create profiles for themselves, notifications based on sets of criteria. We are now able to have one source of truth for all our users which is huge. Being able to automate email workflows has also created higher conversion for signups.
Recommendations to others considering the product:
Hubspot is a great product that does a lot, if you are looking for in-depth sales analytics you may have to integrate with a sales BI tool to compliment it.
Road to Success
What do you like best about the product?
It is efficient and relatively easy to use especially if you are on the customer service industry. You can fast track the progress with the help of the hubspot dashboard.
What do you dislike about the product?
To be honest, everything is beneficial. I hope there is a mass email sender.
What problems is the product solving and how is that benefiting you?
It helps us to provide an excellent experience to our clients because we can easily check the emails assigned to us.
Recommendations to others considering the product:
If you are looking for perfect software that removes hassle on your task, use Hubspot Sales Hub.
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