Sales Hub Enterprise
HubSpotExternal reviews
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Powerful and flexible Software
What do you like best about the product?
The flexibility. Used in conjunction with the automation features, once you have a good command of workflows, pipelines , lists and properties, any custom configuration can be implemented. All you need is creativity.
What do you dislike about the product?
The reporting features are limited and not really user friendly. Pulling 2 dimensional reports showing different data sets in the same visualisation is not straightforward.
The web tracking features are limited. the integration with onine ads platforms have limitations (i.e FB ads with more than 20 engagement won't be tracked. And there isn't a reliable way to attribute sales in a flexible way other than new contacts from first click (from UTM). The overwirtting of the UTM is also very frustrating. It should be as flexible as a Google Analytics so we can use what we want, without falling in the channel grouping logic in HS.
The web tracking features are limited. the integration with onine ads platforms have limitations (i.e FB ads with more than 20 engagement won't be tracked. And there isn't a reliable way to attribute sales in a flexible way other than new contacts from first click (from UTM). The overwirtting of the UTM is also very frustrating. It should be as flexible as a Google Analytics so we can use what we want, without falling in the channel grouping logic in HS.
What problems is the product solving and how is that benefiting you?
Sales performance monitoring and forecasting, email automation.
It allows us to save sales staff effort by focusing on hot leads, and to understand the conversion windows specific to our business to improve our overall Marketing ROI.
It allows us to save sales staff effort by focusing on hot leads, and to understand the conversion windows specific to our business to improve our overall Marketing ROI.
Recommendations to others considering the product:
Very powerful for CRM and marketing automation. There's a steep learning curve, as expected for that kind of tech.
I'm using Hubspot CRM to improve the efficiency of my sales team in B2B sales cycle
What do you like best about the product?
I really like the easy to use interface because it allows also sales to interact with the CRM. Hubspot CRM is great for the sales team because it is designed specifically to manage the step by step sales cycle and take all the opportunities continuously monitored.
What do you dislike about the product?
It could be helpful to have customized fields for specific countries.
What problems is the product solving and how is that benefiting you?
Hubspot is really helpful to keep under control al the sales cycle phases. We are improving significantly our sales performance and the percentage of the conversion.
Recommendations to others considering the product:
I advise to use Hubspot CRM to all companies that are looking for an easy to use and really effective CRM to improve the conversion rate
HubSpot is one of the best lead and follow up tools I've used.
What do you like best about the product?
I enjoy the filters and chain emails the most. I also like the link between my outlook email and the added app so i can make calls from my personal cell.
What do you dislike about the product?
I think the connection between Moso (Crunch Fitness) system could be better.
What problems is the product solving and how is that benefiting you?
Proper filters from existing leads to customer status updating in system faster.
Very easy to use and helpfull in our day to day tasks for sales person
What do you like best about the product?
Tracking sales and reports regarding all our partners sales
What do you dislike about the product?
The design of the graphics are sometimes too small and the color not really attractive
What problems is the product solving and how is that benefiting you?
We can now track our day to day sales, realize reports on the different channel of distribution
Recommendations to others considering the product:
Really helpful for sales tracking, forecast and reports of each channel distribution
CRM review and Customer tickets
What do you like best about the product?
It is simple to use and easy to navigate. It gives you a way to check if the client has viewed the email sent. You could give access to a certain group based on the email domain. The customer portal is simple and user-friendly but it could be improved. Customer support response is ok but it would have been nice to able to speak with a person instead of just a chat.
What do you dislike about the product?
The CRM for support services does not really cater to our customer business workflow, especially for tickets. There should a file upload section repository in the ticket section or services not just in marketing or sales. Customers cannot access past ticket history. This is very important for administrators and customer support to manage their tickets, check resolution history and create their own knowledge base. Kbase creation does not have HTML capability or does not allow you to have a special field or comment where it could only be seen by internal users. Filters of the same kind cannot be used twice.
What problems is the product solving and how is that benefiting you?
The uploaded secured files that are only accessible by certain group list. The support portal has a sort of chat AI. The dashboard is easy to configure. It has Sales, Mktg and Service separation for view and content management.
Recommendations to others considering the product:
For simplicity and ease of use, Hubspot is a nice tool with less of the price compared with other similar products in the market.
I highly recommend HubSpot CRM
What do you like best about the product?
Hubspot has a lot of tools that can support your team. If you want to learn more about anything there are easy to watch videos, and the customer support is also great.
What do you dislike about the product?
I think some features could be a little bit more user friendly.
What problems is the product solving and how is that benefiting you?
The organization of clients is fantastic. It makes it so much easier on here. I also love the email sequence feature.
Recommendations to others considering the product:
I recommend checking it out and taking advantage of the things you can learn
Hubspot Tasks help me being efficient.
What do you like best about the product?
1- The idea of having a queue of tasks helps me saving time and be more organized.
2- Scheduling Email campaigns using sequences is really helpful and saves a lot of time.
3- Organizing the workflows to remind me to update contacts details and follow up with my contacts every now and then.
4- Making sure no contact on the system is being forgotten for a while without re-engaging.
5- Reminds me to follow up on the current deals and discussions.
2- Scheduling Email campaigns using sequences is really helpful and saves a lot of time.
3- Organizing the workflows to remind me to update contacts details and follow up with my contacts every now and then.
4- Making sure no contact on the system is being forgotten for a while without re-engaging.
5- Reminds me to follow up on the current deals and discussions.
What do you dislike about the product?
The only 2 points that needs improvement in my opinion is
1- When I delete a contact while working on a queue of tasks it stops the queue.
I think it would be much better that if I delete a contact while being on a queue it goes automatically to the second task.
2- There should be a search option in the deleted contacts to make it easier to restore a specific contact after being deleted by mistake.
1- When I delete a contact while working on a queue of tasks it stops the queue.
I think it would be much better that if I delete a contact while being on a queue it goes automatically to the second task.
2- There should be a search option in the deleted contacts to make it easier to restore a specific contact after being deleted by mistake.
What problems is the product solving and how is that benefiting you?
1- Scheduling Email campaigns using sequences is really helpful and saves a lot of time.
2- Organizing the workflows to remind me to update contacts details and follow up with my contacts every now and then.
3- Making sure no contact on the system is being forgotten for a while without re-engaging.
4- Reminds me to follow up on the current deals and discussions.
2- Organizing the workflows to remind me to update contacts details and follow up with my contacts every now and then.
3- Making sure no contact on the system is being forgotten for a while without re-engaging.
4- Reminds me to follow up on the current deals and discussions.
Recommendations to others considering the product:
Just use it.
It's really a wonderful tool that will help you be much more organized.
Whenever in doubt just chat with their support and they will do their best to help you.
It's really a wonderful tool that will help you be much more organized.
Whenever in doubt just chat with their support and they will do their best to help you.
Hubspot is Great!
What do you like best about the product?
The sales pipeline creation aspects. Easy to use and adapt!
What do you dislike about the product?
How it creates a contact and deal- can sometimes be confusing
What problems is the product solving and how is that benefiting you?
Having a clean sales pipeline for setting appts
Recommendations to others considering the product:
It's great for tracking leads!
Keeps me on top of my tasks
What do you like best about the product?
Intuitive, Relatively easy to learn and use. Lots of reminder features that keep me on track
What do you dislike about the product?
Can be a little bit buggy at times especially integrations.
What problems is the product solving and how is that benefiting you?
One stop calling, note taking, task setting features.
Professional CRM system with a wire range of features
What do you like best about the product?
Hubspot provides a large range of functions for sales and marketing purposes. I like that it's very easy to add contacts and companies. Also, setting up and managing deals & pipelines is easy.
It's great to store all the information on the client and deal to let your team know what's happening with every deal. Also, anyone from the team can go back to the oldest client and learn on what journey they are in.
Also, the support team replies quickly and provides helps you with your issue.
It's great to store all the information on the client and deal to let your team know what's happening with every deal. Also, anyone from the team can go back to the oldest client and learn on what journey they are in.
Also, the support team replies quickly and provides helps you with your issue.
What do you dislike about the product?
If I remember correctly, some of the features used to be free. Now you need to play for almost everything, including templates, sequences, reports.
Sometimes there are small UX problems that make me wild.
Too many follow-ups after browsing the pricing section. Of course, they track your behavior on the website and it's a part of re-targeting, but it annoys sometimes.
Sometimes there are small UX problems that make me wild.
Too many follow-ups after browsing the pricing section. Of course, they track your behavior on the website and it's a part of re-targeting, but it annoys sometimes.
What problems is the product solving and how is that benefiting you?
Keeping clients and deals up to date. It's a great CRM system to track your sales progress.
Selling more and logging all information about meetings, emails, direct messages, etc
Learning trends, testing hypotheses, email campaigns.
Selling more and logging all information about meetings, emails, direct messages, etc
Learning trends, testing hypotheses, email campaigns.
Recommendations to others considering the product:
It's a great tool to manage your clients and sales, and you don't have to pay anyone to set up your CRM system. If your CEO or salesperson knows the business model of your company they can easily integrate this CRM to the business.
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