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Reviews from AWS customer

2 AWS reviews
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10,016 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Hospital & Health Care

Fantastic and easy to use

  • April 20, 2021
  • Review provided by G2

What do you like best about the product?
Flexible and gives great clarity into the sales process
What do you dislike about the product?
I wish it were a little easier to organize
What problems is the product solving and how is that benefiting you?
Clarity into who is looking at my emails


    Harshal K.

Best Free CRM

  • April 20, 2021
  • Review provided by G2

What do you like best about the product?
It's very feature-rich and at the same time easy to navigate. What I like more is that it offers unlimited contact management. So, we can maintain all our customers at one place.
Then you can add unlimited users in free edition. That's also amazing.
It's not that complicated to use. We don't have to spend time in training the sales staff.
I liked the option of adding custom attributes to the contact.
So, overall very good value.
What do you dislike about the product?
I'm using a free edition and there is hardly anything to dislike. It has all the feature we need.
I wish their mobile apps to be more feature-rich.
Also I found very few indepth videos. But I think software is easy to use to it's ok.
What problems is the product solving and how is that benefiting you?
We use it to track lead to the customer lifecycle. Our sales team uses it to track demos and customer communication.
Their contact filter is very useful.
We also use the meeting scheduler extensively. It's great.
Recommendations to others considering the product:
If you don't need fancy features, then it's a good software to start with. In my experience, most companies will find the features enough.


    Financial Services

Super helpful with minimal issues

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
Easy to manage and access clients all under one platform. Attractive platform that is pleasing to use.
What do you dislike about the product?
The platform crashes sometimes and does not work. Not sure if it is a network issue but it seems like a software issue.
What problems is the product solving and how is that benefiting you?
Shared access to contacts is very helpful in the organization
Recommendations to others considering the product:
I would highly recommend it. Although I do not have experience with other CRM platforms, my experience with Hubspot would compel me to continue to use this platform in the future


    Angie D.

Lead Management Made Simple

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
I love the workflows that automatically update lead status based on a lead's interaction with my content. The automatic workflows allow me to quickly identify leads with a higher likelihood to close with little manual effort.
What do you dislike about the product?
Some of the reporting features are not very intuitive and are difficult to navigate.
What problems is the product solving and how is that benefiting you?
HubSpot's sequences allow me to reach a large audience of potential buyers. The activity tracking helps me narrow down the leads to interested buyers.
Recommendations to others considering the product:
I recommend taking the time to dive into the resource library. There is a lot of helpful information and tips for getting the most out of your HubSpot account.


    Peter M.

A Great CRM

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
I like Hubspot's ability to organize my workflow to be more organized. Hubspot's power for me to manage makes me a better and faster producer. It has multiple ways for me to organize leads and make sure I reach everyone in my
What do you dislike about the product?
Too complex sometimes. Hard to organize because of this complexity. Sometimes it becomes extremely confusing because of the ability to have so much. With this type of complexity, time might not be spent working and more adapting to the groove.
What problems is the product solving and how is that benefiting you?
An organizational problem. Being able to have the ability to have multiple ways to organize has increased my efficiency and saved me time. I have been able to improve my sales process and find the inefficencies in our process. I can be as technical in my process as I want. This allows for a stronger understanding of what we are doing in data. We can use this data to shorten the amount of time we spending finding ineffencies and increase better output thus, increasing revenue.


    Brittan E.

Helpful CRM to track tasks and manage through data.

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
1). I like that I can manage my tasks and see daily how many follow-ups (calls. texts, emails, meetings) that I have done. It is also easy to communicate with your team through Hubspot by tagging them.
2). I like that I can track and see if a student has read my emails/ opened or clicked. This has helped me see although they may not have answered my calls that they may still be interested just less engaged.
3). I have enjoyed the use of saving the templates and being able to personalize my templates to have them show their name/the specific campus/ or area of interest.
What do you dislike about the product?
1. I wish there was a set task for SMS instead of it having to go under to-do
2. When making your own template there is not an option to add your own picture into the template unless you copy and paste.
3. I have found that it takes quite a lot of refreshes to disqualify a lead. I wish to mark a call as not complete and will have to check please do not contact me and will have to refresh 4+ times for the lead to be unqualified.
What problems is the product solving and how is that benefiting you?
I have helped the team know that there is a folder within HubSpot that you can pull images from and add to emails. This helps because I have found that an image or GIF helps gain attention to the email.
At first, we were not able to figure out how to unqualify a lead by just marking a call as not interested. By checking off the lead for please do not contact me and refreshing multiple times we were able to unqualify the lead and know that the student is no longer interested.


    Nemanja J.

My favorite CRM system

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
the various options for sales, you can manage everything you want
What do you dislike about the product?
Nothing, everything is perfect. I would leave it as it is
What problems is the product solving and how is that benefiting you?
I'm working with sales hub, and it helps me to have everything under control
Recommendations to others considering the product:
The most important thing is to manage your day. Set your priorities. Make a schedule and try to solve your tasks.


    Michael H.

Michael's HubSpot Review

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
The sequencing aspect is good and makes it easy to work.
What do you dislike about the product?
Sometimes it runs slow and calling disables
What problems is the product solving and how is that benefiting you?
Saves a lot of time through the functionality


    Computer Software

Intuitive CRM with robust capabilities, great for business development needs

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
Love how easy it is to navigate around Hubspot and keep track of all the contact my team have had with prospects, clients, and end users. Reporting is decent, email tracking is great, and Hubspot integrates with just about any other tech platform you might be using. Their Knowledge Base is also excellent for finding your way around if you get stuck.

Overall an excellent choice if you're looking for an easy-to-use CRM that can handle all the needs of a growing startup!

Some favorite features: Templates, Snippets, Chat, Sequences, Tasks (although the way tasks are reported on could use some work)
What do you dislike about the product?
This is probably more of a user error but I do struggle setting up some reports, they can get quite complex so having someone who knows their way around here is key.

Also, the Sequences function is lacking in flexibility and overall featureset compared to competitors like Outreach, Prospect.io, Interseller etc. Still gets the job done though and it's extremely nice to have this as part of my CRM rather than a separate tool!
What problems is the product solving and how is that benefiting you?
The majority of our sales and marketing activities are handled in Hubspot, so the proof is in the ARR pudding! It's wonderful having a centralized hub for marketing campaigns, sales outreach, and management of our website.


    Education Management

Sophisticated

  • April 18, 2021
  • Review provided by G2

What do you like best about the product?
Meetings link, Deals section
These are the two which are very well designed and easy to use.
What do you dislike about the product?
Views can be made more detailed in terms of operations.
What problems is the product solving and how is that benefiting you?
Task setting
Deals funnel
Contact engagement analytics.
Recommendations to others considering the product:
Good CRM based on others' needs when using.