Sales Hub Enterprise
HubSpotExternal reviews
10,018 reviews
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Helped us completely with a new way of restructuring out sales process and pipelines
What do you like best about the product?
Lots of different features to create and track our process from marketing to different sales roles in our organization.
The numerous training certifications that help everyone become better.
The options available for creating reports and dashboards.
Support is very helpful and quick to respond and will take their time to help us come up with solutions.
The numerous training certifications that help everyone become better.
The options available for creating reports and dashboards.
Support is very helpful and quick to respond and will take their time to help us come up with solutions.
What do you dislike about the product?
Workflows and reports can be improved to be more extensive in terms of filters and triggers. Not as much detailed/specific ways that would be useful for our custom reports and triggers.
International call limitations could be improved too.
Would be useful to have more customizable meeting booking pages, especially for round robin links managed by one person.
International call limitations could be improved too.
Would be useful to have more customizable meeting booking pages, especially for round robin links managed by one person.
What problems is the product solving and how is that benefiting you?
Seeing how each part/department of our organization can work together to create the flywheel and produce more results as a whole.
All in one software so we don't need many different apps, softwares, and subscriptions.
Using all the different custom properties, pipelines, and dashboards to separate different process of the lead and track results and performance of individuals and teams.
All in one software so we don't need many different apps, softwares, and subscriptions.
Using all the different custom properties, pipelines, and dashboards to separate different process of the lead and track results and performance of individuals and teams.
Recommendations to others considering the product:
Might take a bit of learning curve to set up completely to customize your needs, but very extensive in terms of options and features. Support is very helpful with providing solution to our needs.
A good CRM with great UI and useful integrations.
What do you like best about the product?
The best thing about the Hubspot CRM is that the integrations to Gmail and Outlook as well as it is connects out marketing, sales and service teams into one platform. It's great that e-mails are saved on contacts, which leads to transparency in our company. I also love how the CRM can detect duplicated contacts and how to easily search for contacts either on name or attributes such as location, employees, products and services or if they have interfered with out website e.g. taken our quiz or contacted us through a form.
What do you dislike about the product?
I think Hubspots biggest weakness is the difficulty to log specific e-mails without auto logging everything. If the subject is in Norwegian, as it mostly is in our company, it is not possible to forward messages. Also lacking the essential option to pick a specific contact to log the email to, if there is multiple receivers of the e-mail. I believe that a simple function in Outlook saying "log this" and then searching for and selecting a contact, would solve this issue that I know many are annoyed about.
What problems is the product solving and how is that benefiting you?
For our IT and Cloud company, HubSpot CRM is helping us getting organized and enabling us to keep in touch with leads in a more structured way. It also saves us a lot of time as any employee can find the latest information on a company or contact, with out having to talk to the account manager.
Recommendations to others considering the product:
I think the best way to use Hubspot is to get all employees on board at once. Make sure every employee has installed the plugin for e-mail logging and knows that all their e-mails are public to everyone in the company. Also be aware that Hubspot is custom made for large enterprise companies in the US. Other languages and currencies are lacking.
Keeps me on track!
What do you like best about the product?
The queue feature for my tasks is the most helpful
What do you dislike about the product?
The speed of the system is sometimes too slow.
What problems is the product solving and how is that benefiting you?
My time is precious and it is sometimes difficult to stay on task while doing 100 other things at the same time! In a sales position, you easily get distracted and forget where you left off. With the queue set up properly in my tasks, I can stay on track and keep moving, even after many interruptions.
Great CRM
What do you like best about the product?
The sequencing feature is fantastic and saves a good amount of time each day. It is also all laid out in a clear and succint way which is incredibly easy to follow. It is easier to use than other CRM platforms which i have come across in previous job roles.
What do you dislike about the product?
It is not the easiest process to send out a mass email to numerous prospects at once.
What problems is the product solving and how is that benefiting you?
Managed to increase lead generation through the use of filters and hubspot scoring to target the most relevant prospect at any one time.
Recommendations to others considering the product:
Complete due diligence as you should but give it a go, won't regret it
an discovering-inviting software!!
What do you like best about the product?
I think it's the way all things are interconnected. It gives you a completely new perspective on everything that is happening in your company, I have been using it a lot. It gives me the power to control and communicate with everyone (clients, clients, co-workers, etc.) easily and quickly. But it also makes you feel that you are not alone and that you never stay in the same place, it is always evolving and improving. I feel very good with everything I've learned in these months of use.
What do you dislike about the product?
There are really few things that I do not like about the platform, one of them would be that in some moments I feel that it is a bit slow to process certain requests, but I think it is logical, and it is not a big problem either. The only real drawback was when I tried to receive technical service in my native language (Spanish) both times it was terrible. Very slow, and initially they did not make a real effort to understand my doubts. I could only solve it when I made the change of the request to English.
What problems is the product solving and how is that benefiting you?
On my department (Service) it became a powerful tool to communicate with the clients and most important, quickly obtain help from my coworkers (Sales, Marketing, etc.) when some solutions aren't within my grasp.
Recommendations to others considering the product:
It is the best in terms of Price / Value. at the begining it was a little hard for me to adapt, but as I progressed in the knowledge about the functionalities of the platform, it was very easy for me to develop the entire platform that today controls the post-sales services department. It was great to have learned how to create the knowledge base and service pipelines (training, installation, support and development). And even more: the certification program that the platform has has helped me to add valuable knowledge to my resume.
easy to use
What do you like best about the product?
multiple views, easy to customise deals' view
What do you dislike about the product?
I would like to be able to see if anyone other people are viewing the deal to avoid double handling
What problems is the product solving and how is that benefiting you?
automatic deal owner assignment, more to do with our internal software API
Hubspot Training is well worth your time
What do you like best about the product?
Hubspot offers an online training academy that allows end-users to take full advantage of all the great features. They provide videos that keep you interested and you can view at anytime. Training is free and really helps elevate your knowledge base. As a first time user and big on technology I learned so much even with my 30 plus years in sales.
What do you dislike about the product?
There is nothing that I can think of. All of the videos and courses have been very constructive.
What problems is the product solving and how is that benefiting you?
I really enjoy having a daily task list. It keeps me organized. I utilize the dialer which is much faster than dialing myself since I am prone to hit wrong numbers.
Recommendations to others considering the product:
Take full advantage of the training's and certifications. Connect with them on Linkedin
Efficiency and Organization
What do you like best about the product?
Love being able to cut my list of prospects down to who I actually need to target. I can maximize my time and efforts on a prospects I know I should be talking to. lets me be more efficient with my time.
What do you dislike about the product?
I dislike the use of CRM in general. Nothing against HubSpot is a great tool. But I am of the opinion that volume out doesn't always equal volume in. So CRM's can be a very helpful tool it can also be a detriment when all that is being utilized for results is amount of calls/reach outs to new clients signed. Sales is an art form, logging every move you make isn't sales.
What problems is the product solving and how is that benefiting you?
I am able to create different lists of prospect based on geography, names to include/exclude it's a great tool to keep my prospects organized .
I like the task feature a lot and use it often.
What do you like best about the product?
This is my first time using Hubspot in a job and I have been happy with it so far. Using tasks helps me a lot. I like how you can add filters to search through contacts as well. It makes it very easy to source when you can narrow down to very specific requirements when searching through the CRM system.
What do you dislike about the product?
Hubspot sometimes goes down and makes it very hard to do my job. When you get the ice cream cone on the screen, it is never a good sign. I wish you were notified when a contact was taken out of your name. As of now you cannot tell when a college takes a lead from you. I think it would be beneficial to see when someone else changes your name on a contact to theirs. I wish you could organize tasks easier by importance. It is not clear to me on how to do this because the priority list on the drop down button has nothing listed under it. When you click on it, it just sorts the list by date which doesn't necessarily mean importance.
What problems is the product solving and how is that benefiting you?
It is nice to have all contacts documented in one space. In a previous job, we kept track of contacts on a piece of paper and had one piece of paper per contact. Very old school and you couldn't easily keep track of when you last called them. Hubspot is a great modern way to keep track of the merchants/clients you work with and see their progress with the company. You can see which stage of the deal a customer is in which is one of my favorite features. Helps you keep track of a typical timeline and how things should be moving along.
Recommendations to others considering the product:
I would recommend Hubspot to other users. It is easy to use and easy to understand for first time users. Being someone that had never used a large CRM system before, I was nervous that if I didn't learn how to use Hubspot, that it would be a big pain everyday and limit my ability to work. I used to keep track of customers on a piece of paper so this technology task seemed daunting. As I have learned more and more about Hubspot, I have learned how easy it is to use. Hubspot has designed a system where even a caveman could figure it out.
Great interface options for organizing and viewing tickets. Email notifications could be improved.
What do you like best about the product?
The filters and reports dashboard make it easy to find the tickets and summaries I'm looking for. The board view for tickets helps my team quickly review tickets in each status. The ability to preview tickets from this view is also very valuable for team meetings.
What do you dislike about the product?
The email notifications are not always readable; I would prefer plain-text emails. Some functionality, like automatically creating new contacts, and not including the whole email thread in replies, are a little cumbersome. Some important email alerts, like handing off a ticket to a new owner, are missed.
What problems is the product solving and how is that benefiting you?
HubSpot has improved our weekly team meeting to go over all open tickets thanks to custom filters, board view, and the preview functionality. Our team member leading the HubSpot migration effort is still working on configuring some items, mostly email-related.
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