Sales Hub Enterprise
HubSpotExternal reviews
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Many useful features
What do you like best about the product?
I like that you can easily set up a follow up task when sending e-mails or logging calls. It helps me keep things from falling through the cracks.
What do you dislike about the product?
Sometimes there has been a glitch or two, and sometimes the auto fill for companies is not always the most accurate information.
What problems is the product solving and how is that benefiting you?
I am keeping more organized with my contacts and follow ups. HubSpot CRM helps a lot with that.
Recommendations to others considering the product:
It is very helpful if you actually use the features available. I'm sure I'll do even more as I continue to use more of the features, but right now it is great at keeping me on track for things by using the task feature.
Simple to use - Some minor enhancements would go a long way
What do you like best about the product?
What I enjoy most about Hubspot is the layout. The 3-column update made it easy to review account and individual contact data simultaneously.
Hubspot also allows us to pin certain notes which is helpful to use in order to pull the most relevant information to the top of a profile.
Hubspot also allows us to pin certain notes which is helpful to use in order to pull the most relevant information to the top of a profile.
What do you dislike about the product?
This is more of a wish list item and I know HS just launched a de-dupping tool, however, I would love to see a possible duplicate match at the very top of the individual contact's data field. In our line of business we'll accumulate many duplicates through the alternating personal and work emails. Being able to catch this up front would be extremely helpful.
What problems is the product solving and how is that benefiting you?
Hubspot has largely allowed us to manage our B2C leads on an easy to use platform. Templates are crucial for us in that they allow us to make our customer outreach more efficiently.
Recommendations to others considering the product:
Keep your form fields as consistent as possible and setup workflows as easy to adjust as possible.
Hubspot Review Eusoh Account Executive
What do you like best about the product?
The best feature for Hubspot is the task option for leads. Trying to keep up with follow-ups for contacts is an integral part of any sales team. Hubspot makes it very easy and simple to make that happen. I like the shortcuts to get to the follow-up tasks at the end of every call or email that I send out. This way I can make sure I don't forget afterward.
What do you dislike about the product?
I dislike crashes. Quite frequently I've been inhibited by the crashes in the service that prevent me from calling, seeing tasks, etc. I also don't like the fact that you can't hit "next" when working on a list of deals or tasks. It is a bit troublesome to have to hit back, relocate where you were, and find the next contact.
What problems is the product solving and how is that benefiting you?
The problem HubSpot is solving for us is managing leads and nurturing them through an appropriate pipeline. To be able to import leads from an external source is a huge benefit, seeing as how excel sheets are used pretty often.
Recommendations to others considering the product:
Allow for the ability to dial out from the phone app.
A great system that grows with you
What do you like best about the product?
visibility of information, ability to filter data and do basic reporting, lead management overall is very good for a diverse and distributed team.
What do you dislike about the product?
Complex reporting is weak, too many presets and limitations to really dig into the data the way I want to/need to, so I export the data and use other tools.
What problems is the product solving and how is that benefiting you?
Visibility of sales activity means better coaching and performance improvement for the sales team, insights into lead sources help the marketing team refine their campaigns to maximize investment.
Recommendations to others considering the product:
There are many layers of add-ons to the basic CRM, make sure you only buy what you need and use, and add things as you require them. The Reporting add-on is a MUST, but is still not adequate for complex data analysis.
More than a CRM
What do you like best about the product?
All the tools we need in one place. Previously we were using separate platforms for marketing automation and sales. Hubspot allowed us to use one platform that actually creates a deeper connection between all departments.
What do you dislike about the product?
Some processes are time consuming. The good news is that the Hubspot team has been incredibly receptive to suggestions and in the time span of a few months has turned around requests and launched new product features that make our lives easier.
What problems is the product solving and how is that benefiting you?
We are using this as a sales and marketing tool. Our sales team can stay on top of prospects, make calls, send emails, and run automated sequences all in the same platform. Our marketing teams are using this to run email campaigns, online ads, and house all assets that are vital to our sales team and process.
Recommendations to others considering the product:
Hubspot has the ability to replace multiple marketing and crm platforms with one integrated and intuitive platform that is incredibly user friendly.
Amazing software to help organize and grow your company!
What do you like best about the product?
My favorite part is being able to track when people open your e-mails. You can see how many times they have opened the e-mail, if they clicked any links, and how long they were browsing the pages. This is a super helpful tool to gauge interest from your prospects and guided me in deciding who to follow up with.
What do you dislike about the product?
It is difficult to navigate the success of your sequences. There should be an easily accessible list of who opened your e-mails and who opened them the most. I saw a list like this one time and was never able to find it again.
What problems is the product solving and how is that benefiting you?
We are not having sales reps contact the same person multiple times because all calls are recorded in Hubspot. This makes us look more professional and saves sales reps time.
Recommendations to others considering the product:
My recommendation is to add the company of EVERY contact that you add into the system. This will make it easier for you to find the contact again, and for your co-workers to see who you have contacted to avoid having multiple reps contact about the same product.
Great features, room to improve UX
What do you like best about the product?
The thing I value the most in hubspot is that I keep all my contacts organized and up to date.
What do you dislike about the product?
I wish there were easier tools for the sales team, with easier ux. especially in sequences. The feature of updating and saving the template during enrollment would be really great.
What problems is the product solving and how is that benefiting you?
I have a faster communication with clients
Recommendations to others considering the product:
the tool is great, it can be used for marketing campaigns, saving templates, creating sequences for cold emailing.
Great option for b2b sales teams
What do you like best about the product?
Simplicity, plugins/extensions, support, training.
What do you dislike about the product?
Not very great for multi location businesses/franchises.
What problems is the product solving and how is that benefiting you?
Follow up reminders, opportunities, deal tracking
Recommendations to others considering the product:
Spend the time doing intensive training and require that your staff passes tests on their proficiency.
User Friendly
What do you like best about the product?
You can customize the information you want to see, without dealing with anything that doesn't apply to your function or need to view.
What do you dislike about the product?
I can't add IP Timezones, but that may just be a Permissions issue with how our account is set up.
What problems is the product solving and how is that benefiting you?
I can move through dialing sessions quickly by only seeing my contacts and them by region as I call across the country.
Recommendations to others considering the product:
N/A
Very adaptive and intuitive to the changing needs of a professional sales team.
What do you like best about the product?
I LOVE how easy it is to call, email and set a reminder for another touch in the future.
What do you dislike about the product?
The call lag kills me...when calling out of HUBSPOT there's a 6-10 second delay and about every 5th time I attempt to call out I loose the call. It truly kills momentum.
What problems is the product solving and how is that benefiting you?
We are actively narrowing down and changing our filters for immediate action around. We are constantly meeting as a team to improve our approach in who we are attempting to contact.
Recommendations to others considering the product:
Work hard, play harder, party hardest.
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