Sales Hub Enterprise
HubSpotExternal reviews
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Hubspot...great CRM with a few small problems
What do you like best about the product?
Sales automation (sequences) is a great addition to my CRM experience, and the "tasks" feature keep me on track
What do you dislike about the product?
The call quality is lacking at times with Hubspot. I do get complaints sometimes, as well as dropped calls & other strange issues.
What problems is the product solving and how is that benefiting you?
I am using Hubspot to manage a territory that includes large health systems, ACO's and hospitals across one half of the country. I quite simply could never do my job without it. It is essential to my organization, effectiveness, and efficiency as a sales person.
Recommendations to others considering the product:
I would highly recommend Hubspot, especially for startup companies who need agility & a low price point.
Apparently I use their Filters a lot...
What do you like best about the product?
There is so much data that HubSpot tracks. You can create so many useful reports for tracking leads. There's lots of great automation features as well, which are convenient.
What do you dislike about the product?
Sometimes there are hiccups with the contact methods via HubSpot - calls, texts, et al.
What problems is the product solving and how is that benefiting you?
Working to improve their text feature, also working through their call troubleshooting. The biggest benefit is they're responsive and willing to work with you.
Efficient and intuitive CRM
What do you like best about the product?
The ability to streamline processes via sequences and workflows makes it easier to reach out to more people efficiently. The added functionality of personalization for sequences ensures that your contacts do not feel like they are being email en masse.
What do you dislike about the product?
It would be great to have a calendar view of the week to know when I have emails scheduled and how many
What problems is the product solving and how is that benefiting you?
How to address the chasm between mass email marketing and personalized outreach is a big struggle in sales, so Hubspot helps to bridge that gap.
Recommendations to others considering the product:
Ensure you are aware of what is included in each specific package / license as features are limited depending on this.
Manage sale contacts and marketing leads
What do you like best about the product?
The most helpful part is how organized I am able to stay within the CRM. I deal with many contacts within companies, I am able to have instant access to their phone number, emails, and other information I choose.
What do you dislike about the product?
There are glitches that make it time-consuming to manually ensure the data is correct. Inputting new data can get messy and create a lot of duplicates.
What problems is the product solving and how is that benefiting you?
I use it to keep track of outreach - I would not be able to scale my outreach without this CRM. I also can mass enroll marketing emails and track social posts engagement.
Recommendations to others considering the product:
The customer service it great. I submitted a help forum and they called me immediately and walked me through my issue, and solved it.
Partner Success Manager
What do you like best about the product?
HubSpot is a very useful tool to manage my accounts. It allows me to track everything: calls, emails, meeting... which is very useful when you manage many accounts. What I like the best is leaving tsk for me to do in the future.
What do you dislike about the product?
The only thing that I dislike is that the email threads could be better formatted so it is easier to keep track of it.
What problems is the product solving and how is that benefiting you?
Thanks to HubSpot, I keep in touch with all of my clients weekly which makes me a proactive partner. Without HubSpot, it would be time consuming to plan this type of clients outreach.
Good but not quite there
What do you like best about the product?
automation of email task (often tedious) allows for quick timeframes of sending out large amounts of emails. This is incredibly helpful to save time - along with setting tasks and other follow up information. As someone who is not very organized when it comes to keeping tracking of time, this can often be difficult.
What do you dislike about the product?
Automation is a bit off - when a sequence goes out, you have to re-start if edits need to be made for the emails or the sequence sends out something with incorrect messaging or outdated messaging.
What problems is the product solving and how is that benefiting you?
Automation really is the one thing we are going for - utilizing the engine for automated sending of all the templates we have available for select messaging patterns that we want to achieve by target segment - credit unions, etc. It can be useful to maintain some kind of messaging based on what we want the user to strategically feel or achieve.
Recommendations to others considering the product:
Don't really have anything...
Filters Tab User
What do you like best about the product?
I like how you can accurately track the progress of your business and keep up with day-to-day responsibilities.
What do you dislike about the product?
I dislike when the software kicks you out of where you were at when you delete contacts from your database. I used a lot of extra time jumping around tabs to get back to where I was.
What problems is the product solving and how is that benefiting you?
We are able to stay on top of our clients. If there's been a good amount of time between communication, Hubspot makes you aware of that and reminds you to reach out!
Great system with cool features
What do you like best about the product?
This is the first CRM that I've really gotten to know. It's extremely intuitive and user friendly for a new user. I like the customization for each individual user (reports, dashboards, lists, etc). I also appreciate that whenever I have a question or issue, the help team is quick to resolve/advise on the chat feature.
What do you dislike about the product?
I don't see any downsides. But I would love to implement a texting feature for reaching out to contacts.
What problems is the product solving and how is that benefiting you?
We have had to troubleshoot some issues with workflows.
Makes your job easier
What do you like best about the product?
I love how easy the templates are to use.
What do you dislike about the product?
I have not found much to dislike about it.
What problems is the product solving and how is that benefiting you?
Client outreach. Responses have doubled
Recommendations to others considering the product:
The template features are really easy to use.
HubSpot CRM is incredibly easy to use
What do you like best about the product?
HubSpot CRM is very user-friendly and unites our entire sales staff.
What do you dislike about the product?
Nothing really comes to mind. One thing that HubSpot could work on is implementing meeting links into actual emails rather than using a hyperlink.
What problems is the product solving and how is that benefiting you?
The CRM benefits me because none of my prospects are slipping through the cracks.
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