Sales Hub Enterprise
HubSpotExternal reviews
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More than a CRM, a Cx tool.
What do you like best about the product?
Aside from our own app, Hubspot is the most important tool for our organisation. We create automations, mass communications for clients, sales pipelines and measures. Not only a CRM but an important BI tool, without it our sales team would be lost.
What do you dislike about the product?
Even though the Hubspot community is very active and we can solve many questions there, I would like to be able to see what features are in progress to be able to predict changes and improvements in our flows.
What problems is the product solving and how is that benefiting you?
Automating monthly client reports, setting pushes in our app, building dashboards for our team and even landing pages with js quizzes to attract and classify leads.
Recommendations to others considering the product:
Take your time and understand all the possibilities this tool can offer. In first hand, you wont know everything you can do, but with creativity and chat support your options are illimited!
HubSpot is user friendly
What do you like best about the product?
Once I became familiar with the platform, I found HubSpot to be very user friendly. Most useful is the fact that several users may access the same profile and make changes, communicate, etc. Our team utilizes the reports for sales progress and keeping track of incoming processes for our clients/customers on a weekly if not daily basis - keeps us on track. I have not personally run analytics reports, however our department manager shares valuable information that gives us a peek into how productive our interactions are with our customers, as well as where we may fall short. I appreciate the feedback, and I look forward to meeting or exceeding sales goals for the following days, weeks, months and years.
What do you dislike about the product?
So far, I dislike how often email integration and SalesMSG integrations are interrupted, but it's a fairly easy process to reintegrate. i do still have more to learn within the platform, so it is possible I've yet to encounter any negatives, but I do not foresee that. I will likely try to build in some time to train further in the platform. I presume there are training videos on youtube or through the hubspot website. Perhaps only downfall that I can see is lost deals seem to go into abyss, unless we run a report to view and visit each site to reach out again.
What problems is the product solving and how is that benefiting you?
Running reports and finding clients/customers who've fallen through the cracks - so following up on unresponsive or even reaching out to "lost" deals. Tracking employee productivity just by reviewing the activity is also very helpful in seeking how to train and improve performance.
Recommendations to others considering the product:
Managing work flow and sales leads is a dream with HubSpot!
Great CRM Tool
What do you like best about the product?
Able to upload contacts and searches seemlessly and have multiple categories.
What do you dislike about the product?
There are quite a few fields that need to be customized to potential user liking.
What problems is the product solving and how is that benefiting you?
Having a true CRM to house accounts and input data.
Hub spot just makes sense
What do you like best about the product?
I love that HubSpot offers a free version so you can get to know your way around and see if it works for your business.
What do you dislike about the product?
I wish the chat feature worked on the free version
What problems is the product solving and how is that benefiting you?
We have so many systems to track new leads and where they are in the sales funnel. HubSpot’s dashboard makes it easy to enter contacts and track them from cradle to grave.
Wonderful app and great customer service
What do you like best about the product?
Sales agent was awesome and very helpful and the app was super simple to use.
What do you dislike about the product?
I don't think I can give any negotiate feedback
What problems is the product solving and how is that benefiting you?
Automation and simplifying of processes
Great CRM software!
What do you like best about the product?
The ability to easily create workflows and tailor them according to specific business needs is amazing! The customer support team is very efficient, along with knowledge hub is really useful!
What do you dislike about the product?
The pricing may get expensive when the number of contacts increase, but apart from that, a great software for marketing activities.
What problems is the product solving and how is that benefiting you?
Managing relevant contacts and communications is what I mainly use HubSpot marketing for. Email marketing and all the functionality associated with it, is great, specially if you are small business and have up to 5000 contacts.
Agile Sales and Productive Sales Software
What do you like best about the product?
Ease of use and sales collaborations features. Sales hub sequences, tracking, and integration with sales productivity software help in visualizing everything in one place. videos,
All-in-One Growth platform.
All-in-One Growth platform.
What do you dislike about the product?
It has got sufficient reason to love the product, few aspects of sales reporting, rep's performance could be way too much better or pipeline level reporting can be improved further.
What problems is the product solving and how is that benefiting you?
sales alignment, less time in data entry, and keeping everything at one place.
Easy to use CRM platform with great knowledge based help and customer support
What do you like best about the product?
Ease of list building to achieve targeting and segmentation.
What do you dislike about the product?
Workflows are not always as intuitive for me and filters are different than in other CRM platforms. I usually require assistance from customer support for workflows.
What problems is the product solving and how is that benefiting you?
CRM hygiene - exposing incorrect descriptions in SFDC lead to mis categorizations for dynamic lists and able to clean both databases for more accurate syncing.
Sales Hub for PROs
What do you like best about the product?
Ability to work on a consolidated CRM which increases efficiencies and transparency throughout the business. Tracking sales and customer interactions is also something which has added enormous benefit to our business.
What do you dislike about the product?
The inability to customise certain elements and the limitation of the mobile app.
What problems is the product solving and how is that benefiting you?
Our communication has historically not been very efficient and managing and tracking communication within the tool has made a big difference to our business.
We have also never tracked leads to conversion rates which is also providing us with very insightful stats to help us make informed strategic decisions.
We have also never tracked leads to conversion rates which is also providing us with very insightful stats to help us make informed strategic decisions.
Recommendations to others considering the product:
The objection is massive when implementing and enforcing with a team who is not used to using a digital platform but its worth the hand holding and objection management as the team are guaranteed to see the results, albeit a little slower than I would have liked.
HubSpot for the Win
What do you like best about the product?
Assessing the success rate of the templates and the sales sequences, it's easy to diagnose how successful each template is, which eventually coincides in a very successful outreach using quick and highly personalized tailored emails.
What do you dislike about the product?
HubSpot is already a great platform, the only real progression I can see that would help them is if the templates when altering them can have the analytics next to them, so this can then help I determine the level of alteration necessary to the alteration of that specific template.
What problems is the product solving and how is that benefiting you?
HubSpot is a great tool for connecting with the right prospects. again analyzing the right companies, building sequences that get noticed and overall has everything that a sales CRM tool needs.
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