Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Makes my job a lot easier!
What do you like best about the product?
I love the ability to create templates and sequences for email that are still personalized and targeted, but make my process exponentially quicker.
What do you dislike about the product?
I wish the Sequence function was a little more intuitive, and you could add more emails per day to the sequence without having to go through each contact at a time. I would also like to be able to get a report for which contacts opened, clicked or bounced rather than having to scroll through each individual
What problems is the product solving and how is that benefiting you?
I have made my job of emailing massive quantities of people much more simple and streamlined, taking much less time and remaining effective. I have realized that this helps cut down on human error as well, since I utilize templates and tokens to personalize my messages automatically.
Efficient, too the point, does it's job.
What do you like best about the product?
Helps streamline my sales process. Helps organize my day with task reminders.
What do you dislike about the product?
It would be nice if HubSpot were to recognize companies by domain name better. On the contact page when I click the add company property a search bar appears. It would be nice to just copy paste a domain into that search bar instead of manually typing in the name of the company.
What problems is the product solving and how is that benefiting you?
Once you get a sequence down it will save you a LOT of time. This allows me to spend more time servicing clients.
Fast and Easy
What do you like best about the product?
The automation and integrations with different apps are far and away the best.
What do you dislike about the product?
There are some minor outages and glitchiness (As with most software), but by and large, any problems are easily solved!
What problems is the product solving and how is that benefiting you?
Creating higher productivity across the sales team has let us grow the number of companies we are able to interact with.
Using frequently sequences
What do you like best about the product?
user-friendly
it enters the phone number of the company automatically
tasks are useful
calling international numbers easily
it enters the phone number of the company automatically
tasks are useful
calling international numbers easily
What do you dislike about the product?
- some companies are in double
- we can not send one sequence to several people at the same time
- the numbers of tasks that we can create are limited
- we can not send one sequence to several people at the same time
- the numbers of tasks that we can create are limited
What problems is the product solving and how is that benefiting you?
I am trying to generate new leads, create new contacts, email addresses, new companies.
Hubspot allows me to call quickly my contacts, follow up my leads, witing notes, select the type of calls, and manage my lists of contacts by clients projects
Hubspot allows me to call quickly my contacts, follow up my leads, witing notes, select the type of calls, and manage my lists of contacts by clients projects
Recommendations to others considering the product:
being able sending one email sequence to more than one email contact
Had an awesome experience!
What do you like best about the product?
I loved the small business compatibility. Very user friendly and doesn't require some sales executive to come and show you ho to use it.
What do you dislike about the product?
The only problem I have ever had is ONCE some of my contacts were lost during uploading CV. Which was correctable but it made an extra step for me during the process. Very little is unlikable about this CRM.
What problems is the product solving and how is that benefiting you?
I was looking for something that could help me keep my business customers in the loop. I have a shopify site that I drop ship with and it was very easy to store this information and convert past customers into present customers once again with this.
Recommendations to others considering the product:
Great FREE CRM. Helps you to understand the customer retention aspect of a business. Love the ease of Use and customer support. Would recommend always!
Solid customizable CRM
What do you like best about the product?
I like how customizable Hubspot can be according to the sales rep. Sales reps like to have different views according to how they work, and having worked with saleforce before, i can say that creating views are more customizable.
What do you dislike about the product?
Not having a find duplicates button to make sure other reps arent in contact. Also, having a better view for companies rather than contacts
What problems is the product solving and how is that benefiting you?
While the views are customizable, i really wish there was a better view for companies, rather than contacts. While you can find the contacts in companies by clicking on the company, It would be nice to have a company view built out easier, with all the contact laid out one by one once the view is built. Salesforce had this built out nicely when i was working with them in the past. However, i like the ui/ux of hubspot more. Also, maybe a find duplicates would be helpful. Having to manually search to make sure another rep isnt in contact with another lead is really time consuming
Recommendations to others considering the product:
Keep in mind that it is a very customizable CRM.
A little laggy, but lots of potential.
What do you like best about the product?
- the calling/recording feature is amazing, so useful
- being able to visualize the deal cards
- tasks! they're very useful for following up
- being able to visualize the deal cards
- tasks! they're very useful for following up
What do you dislike about the product?
- Dashboard not updating in real time for "week to date" metrics
- unable to add meeting links/documents when editing sequences (right before sending)
- unable to add meeting links/documents when editing sequences (right before sending)
What problems is the product solving and how is that benefiting you?
- organization
Recommendations to others considering the product:
- take your time, learn the ins and outs
I don't understand how I worked before HubSpot
What do you like best about the product?
I love how much time the sequences and templates save me! I love the tracking aspect. It is very very easy to write templates and sequences. I have increased how many emails I send times 100X. I now send around 1,500 emails a month!! I love it that you can see when people have opened your emails and clicked on links in your emails. It allows me to see who has actually read my email and interacted with my emails! I love that you do not have to fill your diary with millions of reminders to send follow up emails when sequences can do this for you. It can be timed any time a day. I find sequences very useful in increasing my productivity. I used to send hours trying to do this but all the administration has been reduced to a bare minimum. Now for templates and sequences its just click click click done! I could not more strongly recommend this solution.
What do you dislike about the product?
How it will not always let me call out using the call button
What problems is the product solving and how is that benefiting you?
Time management. Mainly no longer forgetting to contact customers and solves the problem of who actually has read my emails.
I have increased productivity tenfold. It has helped me increased the amount of leads I generate especially when a comparison is looked at from prior to when we did not have HubSpot as a resource.
I have increased productivity tenfold. It has helped me increased the amount of leads I generate especially when a comparison is looked at from prior to when we did not have HubSpot as a resource.
Recommendations to others considering the product:
It will change your life.
Efficient bulk reach outs
What do you like best about the product?
I like the tokens, they make it very easy to apply personal aspects to an email and increase interest in our message.
What do you dislike about the product?
There is a lot of front end work to create a spread sheet then upload it. To send 50 emails to 50 new contacts still takes a lot of time and tweaking once it is in the sequence, to make sure it flows properly.
What problems is the product solving and how is that benefiting you?
I have realized that it is unreasonable to send personal emails to everyone I am doing cold out-reach to. This is a nice medium between a obviously templated email and a personal outreach.
Recommendations to others considering the product:
Make a HubSpot spread sheet for uploading rather than creating an excel sheet to upload contacts to. Have suggestions and examples on the hubspot form
Overall Good
What do you like best about the product?
I like how easy it is to enroll contacts into a sequence and how many different ways there are to do it. I like that you can search contacts quickly and find exactly what you're looking for with the search bar. Often times, search bars aren't as useful as they should be.
What do you dislike about the product?
There are some gaps in terms of being able to change information once it is there. For example, you can't make changes to sequences that contacts are enrolled into one. To make a change in bulk takes time. You should be able to make a change to sequences and have the option to update everyone enrolled.
When you're thinking about enrolling contacts but don't want the emails to send immediately there should be an option to keep settings to send at a specific time for everything. Going back to make changes makes it so that you have to unenroll everyone you just enrolled and then reenroll them but click send the second email and then select a specific time. If you fix the first issue then this wouldn't be a problem to begin with.
You can't reassign contacts in bulk once they fall out of the sequence without a response. You should be able to do that. You have to go one by one and do that currently.
When you're thinking about enrolling contacts but don't want the emails to send immediately there should be an option to keep settings to send at a specific time for everything. Going back to make changes makes it so that you have to unenroll everyone you just enrolled and then reenroll them but click send the second email and then select a specific time. If you fix the first issue then this wouldn't be a problem to begin with.
You can't reassign contacts in bulk once they fall out of the sequence without a response. You should be able to do that. You have to go one by one and do that currently.
What problems is the product solving and how is that benefiting you?
Automating outreach makes it so that you can stay in contact while working on other relationships.
Recommendations to others considering the product:
I am not familiar with other CRMs but I know that HubSpot does it's best to listen to us.
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