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Reviews from AWS customer

2 AWS reviews
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External reviews

10,016 reviews
from and

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4-star reviews ( Show all reviews )

    Stefan D.

Intuitive CRM with Powerful Automation

  • March 03, 2026
  • Review provided by G2

What do you like best about the product?
I use HubSpot Sales Hub as my primary CRM system to manage contacts, deals pipeline, automate reach out sequences, and report on sales performance. I appreciate that it allows me to automate reach out cadences with multiple types of touchpoints, like calls, automated emails, and LinkedIn InMail. It makes managing my pipeline of deals and forecasting easy and allows me to report on a variety of different metrics. I like that HubSpot Sales Hub is user-friendly, logically laid out, and not too cluttered. It has all the key things I require as a salesperson and manager. I particularly enjoy that I can create bookmarks for my most used tabs such as 'Tasks', 'Sequences', and 'Reports' to easily navigate the CRM for my day-to-day needs. The taskbars are sensibly laid out by function and department.
What do you dislike about the product?
The search bar at the top is awful. The reasoning behind which results appear as you are typing a name or email address is completely illogical and not user-friendly, unlike other parts of the site. When I type a specific name such as Joe Bloggs, the logical result as I am typing the name (but having not fully typed it out) should be Joe Bloggs, but instead, irrelevant results appear such as Joe Joseph or Joe Joel. The search logic makes no sense, especially compared to other areas of HubSpot Sales Hub.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to automate reach-out sequences, manage my pipeline and forecast, and report across business metrics, which streamlines my sales process.


    Angela V.

Versatile CRM and Marketing Integration Tool

  • March 02, 2026
  • Review provided by G2

What do you like best about the product?
I find HubSpot Sales Hub helpful for marketing and CRM integration. I use the email build assistance and website creation and maintenance features, as well as its connectivity with Salesforce CRM, which allows us to effectively manage our sales lifecycle. I also use the Marketing, CRM, Content, and Workflow tools extensively. I currently use HubSpot Sales Hub for meeting scheduling links for our sales team.
What do you dislike about the product?
Nothing; for our current use case, everything works appropriately
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub for email build assistance, website creation, and connectivity with Salesforce CRM, which helps in managing our sales lifecycle.


    Gungor A.

Effortless Sales Automation, Slight Complexity

  • March 01, 2026
  • Review provided by G2

What do you like best about the product?
I love automating emails with HubSpot Sales Hub. It's really valuable for me because if I can't reach a customer, I can have a sequence of emails go out automatically. In the first email, I introduce myself and my product, and if they don't reply, I can send more emails highlighting different aspects of my product without doing it manually. HubSpot does it for me, and I appreciate that it makes this process so much easier.
What do you dislike about the product?
I guess it's a kind of complicated because it has so many features. So I guess it can be more user-friendly.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to categorize and organize a large number of leads and automate email sequences. It helps follow up with potential leads, even sending follow-up emails automatically if there is no reply.


    Meshv P.

HubSpot Sales Hub Keeps Leads, Deals, and Contacts Perfectly Organized

  • February 25, 2026
  • Review provided by G2

What do you like best about the product?
I like HubSpot Sales hub for to handle leads, track deals and to do automate some of process, as it provide good interface. It helps me into form proper organized contacts, keeping track of emails, calls and all related things.
What do you dislike about the product?
Only one thing that I dislike is some of feature are only accessible in high tier plan which can be bit costly as user grow.
What problems is the product solving and how is that benefiting you?
It really helps me to solve scattered data to proper statured data and allow me to create some automation flow for process.


    Financial Services

Easy Setup for Defined Deal Stage Processes

  • February 24, 2026
  • Review provided by G2

What do you like best about the product?
It is easy to set up defined processes for each stage of a deal.
What do you dislike about the product?
From a Manager's standpoint, there are some things that are lacking. You cannot enroll a contact in a sequence on behalf of someone else like you can for a workflow, which causes issues when reps are absent. Additionally, there are limited production related reports for all the different ways in which we use the platform.
What problems is the product solving and how is that benefiting you?
There is a lot more visibility into what is actually reaching contacts, what they view and don't respond to, and what gets their attention.


    Ebrahim A.

Best-in-Class CRM for Sales Tracking and Pipeline Forecasting

  • February 24, 2026
  • Review provided by G2

What do you like best about the product?
Sales Tracking and pipeline forecasting.
What do you dislike about the product?
I don’t dislike the product. It’s probably one of the best CRM tools I’ve used.
What problems is the product solving and how is that benefiting you?
sales and pipeline. I use HS for monthly and quarterly forecasting and to track my pipeline growth


    Legal Services

A Powerful Tool for Sales Best Practices

  • February 23, 2026
  • Review provided by G2

What do you like best about the product?
The tool is highly precise and can be adapted to suit many different organisations.
What do you dislike about the product?
It can feel complicated at times, especially if you’re not already familiar with sales best practices.
What problems is the product solving and how is that benefiting you?
It helps me structure a highly functional sales pipeline and analyze how effective it is.


    claus H.

Documents Save Time and Streamline Team Form Submissions

  • February 23, 2026
  • Review provided by G2

What do you like best about the product?
the feature i use the most is dokuments, is saves a lot of time, and all of the team can supmit forms, that we can use.
to a lesser degre i use templets
What do you dislike about the product?
We’re a fairly large company, and Denmark is only a small part of it. We had trouble getting admin permission to connect our mailboxes.
What problems is the product solving and how is that benefiting you?
Speed and control of information are much better. We can instantly access information about our customers, and people on our team can quickly share that information with those customers.

Documents are kept up to date and can be found quickly. We have a few certificates that our customers need, and before Hubspot they were kept in different folders on our internal network. Now they are readily available.


    Mark N.

Powerful Email Metrics, Needs More Personalization

  • February 20, 2026
  • Review provided by G2

What do you like best about the product?
I used HubSpot Sales Hub for email campaigns and one-on-one email sending, and I found it really good for email metrics. I love the product support I got from Ryan, the product support manager. They were really patient with us, taking months to consider our needs. The product is great for email sending and metrics. It was also easy to set up.
What do you dislike about the product?
I don't like that the basic email sequencing is placed behind the higher tier, and I can't personalize or follow-up on emails in bulk.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps me analyze email metrics effectively, differentiating between bot and human opens, providing valuable insights.


    Tushar A.

HubSpot Sales Hub Keeps Deals Organized and Forecasting Easy

  • February 19, 2026
  • Review provided by G2

What do you like best about the product?
What I like most about HubSpot Sales Hub is that it keeps everything organized in one place. From tracking emails to managing deals and follow-ups, it cuts down on the need to juggle multiple tools. The pipeline view is especially useful because it gives me clear visibility into where each deal stands.

It’s also improved accountability across the team and made forecasting a lot easier.
What do you dislike about the product?
Pricing can get expensive as you scale. As soon as you start adding more users or unlocking advanced features, the cost rises quickly. It’s a great tool overall, but smaller teams may find it a bit tough on the budget.
What problems is the product solving and how is that benefiting you?
One thing I dislike is the pricing structure, especially when scaling the team. The cost is manageable at the beginning, but once you start adding more users and building out a proper sales team, the price can jump significantly in some cases more than 2x compared to the initial setup.