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Reviews from AWS customer

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10,016 reviews
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5-star reviews ( Show all reviews )

    Anna T.

HubSpot makes my Sales process so much easier!

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
I love all the ways in which I can automate my sales process. From creating tasks, sequences and workflows to making my own email templates that are personalized and customizable, I have a really easy time following up with my leads and making sure non of them are forgotten or neglected.
What do you dislike about the product?
Sometimes I have difficulty with making calls straight from the system, but it might be my internet or laptop.
What problems is the product solving and how is that benefiting you?
I am making sure my leads are not forgotten and that I follow up with whoever I need to when I need to. I also don't have to repeat the same process over and over (such as writing emails). Anything I do more than once, I can create into a sequence, workflow or a template. I also do not have to dial the phone number of every person I need to call. I can just call through the system. Using the app, on my work cell, I can even text through HubSpot.
Recommendations to others considering the product:
It is the best system I have ever used for sales. I love it.


    Mental Health Care

Great Software!

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
Easy to use CRM. Makes sending email sequences very straight forward!
What do you dislike about the product?
Email send limits are low, forcing you to stretch out a sequence
What problems is the product solving and how is that benefiting you?
Efficiency and time.


    Financial Services

Makes my life so easy!

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
The 'Sequences' function turns 3 days of sales time into 1. Without a doubt the best feature of Hubspot for an BDM
What do you dislike about the product?
There isn't much to dislike about Hubspot. From email tracking to workflows and sequences it really makes life a lot easier for Sales and Marketing departments
What problems is the product solving and how is that benefiting you?
We use SalesHub to generate leads from outbound and manage our inbound pipeline more consistently. Generating reports on a weekly or monthly basis is simple.


    Prateek T.

A great experience and reduced lead generation efforts: Maximum success

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
HS has helped in reducing my worry in email follow up, bulk email. I don't have to stay awake in delivering my messaging to any time zone at a particular time. I can enroll more leads in one go and it has significantly reduced my email efforts.
Hub Spot analytics has helped me in gaining key insights and focus my efforts in right direction.
Google extension of Hub spot and timely updates. Document view details and click and open details,
Team collaboration, viewing marketing campaigns,

often I used to found myself work logging into many different software and tools, often having to pull up multiple screens, and jump from window to window to get work done? With Hubspot, it’s one password and one platform; everything you need to get your work done, all in one place.

Like:
Email tracking.
Analytics
CRM linking
Time zone feature
Foloow up ease
What do you dislike about the product?
Nothing as of now. HS has helped in reducing my worry in email follow up, bulk email. I don't have to stay awake in delivering my messaging to any time zone at a particular time.
I would say I would very much like to enroll more leads in one go, like more than 50.
Google extension of Hub spot and timely updates. Document view details and click and open details has helped me in directing my efforts better.
often I used to found myself work logging into many different software and tools, often having to pull up multiple screens, and jump from window to window to get work done? With Hub spot, it’s one password and one platform; everything you need to get your work done, all in one place.
HS has helped in reducing my worry in email follow up, bulk email. I don't have to stay awake in delivering my messaging to any time zone at a particular time. I can enroll more leads in one go and it has significantly reduced my email efforts.
Hub Spot analytics has helped me in gaining key insights and focus my efforts in right direction.
Google extension of Hub spot and timely updates. Document view details and click and open details,
Team collaboration, viewing marketing campaigns,

often I used to found myself work logging into many different software and tools, often having to pull up multiple screens, and jump from window to window to get work done? With Hub spot, it’s one password and one platform; everything you need to get your work done, all in one place.

Like:
Email tracking.
Analytics
CRM linking
Time zone feature
Foloow up ease
What problems is the product solving and how is that benefiting you?
Delivering my messages to any time zone at a particular time. I don't have to stay awake in delivering my messaging to any time zone at a particular time. Not to worry about missing up follow up.
Hub Spot has helped me in reducing my lead generation efforts and I am getting time to focus more on cold calling. I can schedule my emails to any geography at my convince.
Selecting different time zone is a really good feature. google extension and timely updates on open and click have helped me in securing meetings
Google extension of Hub spot and timely updates. Document view details and click and open details has helped me in directing my efforts better.

often I used to found myself work logging into many different software and tools, often having to pull up multiple screens, and jump from window to window to get work done? With Hubspot, it’s one password and one platform; everything you need to get your work done, all in one place.
Recommendations to others considering the product:
Use it wisely, It can improve your sales success significantly. Get used to with all the features


    Construction

Templates as a tool to get more touches with your customers.

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
Hubspot is a great CRM and has a lot of tools to organize and manage your customers. Templates have been a great help in this new business environment. We can integrate sales information and webinar links into the templates to make them more focused and effective.
What do you dislike about the product?
It is sometimes difficult to get sales brochures integrated into templates.
What problems is the product solving and how is that benefiting you?
We solved the problem of not being able to have face to face interaction with our customer base by doing it digitally. It has been very effective in getting hits and inquiries for products. It is also nice to see when customers have opened the templates.
Recommendations to others considering the product:
Hubspot is easily accessed from any device. Great way to integrate your sales team efforts and give your staff the tools needed to be successful.


    Mary P.

No other CRM compares to HubSpot. Truly. It has change the game for me and my team.

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
I love how user friendly it is. It is very straightforward, and easy to use and understand, and even when it doesnt make sense, the support team is unmatched. I also love how we can see the data and information on such a granular level. I love how I can chat right from the page I am on and get support from an agent. They always are so quick to respond, and always answer my questions. I also love how you can get notifications through Hubspot whenever someone looks at an article or a document you have attached.
What do you dislike about the product?
I wish you could pause a sequence that is currently running without having to unenroll and re enroll everyone.I also wish that you could export a lead list into google docs from HubSpot. So lets say I ran a sequence and I only wanted to export the people who didnt respond.. there isnt a way to export to google docs or excell.
What problems is the product solving and how is that benefiting you?
Knowing which leads are already being worked, being able to nurture leads better, having templates and already prepared language to use at a moments notice. Also I love how everything integrates with HS and HS integrates with everything. We used to not be able to see who was working what leads or accounts and now we can. It is so easy with HubSpot to run multiple sequences at a time, and track what is working, what is not working and what we can change and do better. I also love how when you are creating the sequence in the first place it gives you recommendations on best practices and what HubSpot has seen others do that works. I also love how your cell phone number integrates within the platform, so you can make outbound calls straight from the platform, and have your number be the one that shows up, as well as saves the call, recorded right there on the leads profile. All of the data in HubSpot is then transferred to Salesforce which my company uses as well.
Recommendations to others considering the product:
DO IT. It truly has helped our company hit record numbers, communicate better, and have a clearer understanding about our leads, our customers, what is working, and what is not working.


    Sports

Good SMB tool combining Salesforce and Salesloft

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
With sequences, it is similar to a salesloft cadence while being on the same exact interface as the rest of the CRM.
What do you dislike about the product?
You can't customize emails in sequences or change the content of the emails on the fly in between steps.
What problems is the product solving and how is that benefiting you?
Just keeps all sales opps in one place for me.
Recommendations to others considering the product:
good stuff


    Beverly J.

mailing sequences

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
We loved the mailing sequences. When the virus hit and everyone was going home to work, we were able to send them some options we had available for making that a better experience. Most people were trying to work from their dining room table and were not in an ergonomically friendly position. It was also great just to check in on our clients. This has been a tough time for our clients and Hub Spot allowed us to check on them.
What do you dislike about the product?
If you don't put the name in right, you will not have the best results
What problems is the product solving and how is that benefiting you?
We use it for all our sales to keep track of where all the jobs are in the pipeline. You can have letters sent to your clients along the whole process to keep them informed and everyone else gets notifications of where you are in the sales pipeline.


    Benjamin C.

Hubspot does the heavy lifting so I can focus on booking meetings

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
My favorite thing about Hubspot is how organized the platform makes you. It is like having a personal assistant by your side at all times and gives you the freedom and peace of mind to focus on the more pressing issues of the day instead of getting bogged down in the logistics of the sales or marketing cycle.
What do you dislike about the product?
I wish that uploading contacts to my prospect list was a little bit more streamlined of a process.
What problems is the product solving and how is that benefiting you?
My sales team and I are always trying to gauge what kind of messaging resonates most with our audience and using Hubspot analytics capabilities allows us to see the hard numbers behind which forms of outreach are working and which ones are not.
Recommendations to others considering the product:
Hubspot is great because you can use it as a sales tool as well as a marketing tool and gives you detailed feedback on what effect the content you put out has on your target audience.


    Health, Wellness and Fitness

HubSpot improved our teams efficiency, communication and conversions

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
The platform is exceptionally well thought out. There are several different features all designed to enhance your CRM. It is also supported by an excellent customer support team and knowledge base.

Unlike other platforms I have used, HubSpot is designed with its users at the forefront. I have also found that they are receptive to feedback, should you identify a gap that you would like to be addressed in future.

I particularly like the personalised dashboard feature with in-depth sales analytics and sales performance management.

The platform additionally integrates extremely with with our plugins.
What do you dislike about the product?
The articles and lessons on HubSpot academy could be more direct and to the point. I find they 'waffle' in presentation. As we are very busy, it means that I may miss the relevant information. Sometimes I wish the key takeaways were identified and listed at the bottom of each lesson.

The metrics for sequence scoring at times needs to be adjusted. For example, if you have a sequence with 2 emails and the contact responds to the second email due to the current scoring system in place, HubSpot will register that user as 'completed sequence no response', despite the fact they responded directly to the second/last email, sometimes with less than 24hours between.
What problems is the product solving and how is that benefiting you?
We have successfully defined our leads, MQLs and SQLs resulting in a greater efficiency within the team and higher conversion rates. Chatflows, Workflows and Sequences have been integral to this success.

Again, the HS support team are exceptionally helpful and generous with their time when it comes to assisting with a project or teaching you something new.