Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot is just the right tool for SMBs like Us!
What do you like best about the product?
Sequence, Dashboard, Analytics, productivity tools like tasks, meetings, snippets, etc. intuitive and easy to use.
This year we've upgraded our sales plan and also invested in the marketing platform and doubled our user licenses.
Tech Support is awesome very responsive and has answers to all the questions you may have!
This year we've upgraded our sales plan and also invested in the marketing platform and doubled our user licenses.
Tech Support is awesome very responsive and has answers to all the questions you may have!
What do you dislike about the product?
Recent features like quotes, product library should have had more functionalities and flexibility, multiple 1:1 email subscription types functionality is not there and could be a bottleneck if you're selling multiple products/services.
What problems is the product solving and how is that benefiting you?
Saving a lot of time with the sequence. Email scheduling, call recording, and tracking. Sales Analytics.
Recommendations to others considering the product:
Must try and buy!
Powerful Tool with Great Resources
What do you like best about the product?
Hubspot has truly made a robust tool. Not only is it capable of so much but the learning and support resources take it up a notch. There are certificates you can earn, quick courses you can take, and a community help forum. This means whatever your question is, it can get answered very quickly. The actual platform is a great way to stay organized and execute a strategy.
What do you dislike about the product?
You pay a pretty penny for all of these features. There are cheaper options out there if you're a smaller company and don't need the more in-depth capabilities. Some of the analytics features are limited, it would be nice to get even more insight from social media. Like what days/times you perform the best/ insights into competitors posting performance.
What problems is the product solving and how is that benefiting you?
Keeps all contacts organized in one place, automating processes to save time, tracking campaign success, monitoring important marketing metrics, and more. Customized analytics dashboards are a great tool for presenting to management/the board, no more time crunching numbers in spreadsheets!
Recommendations to others considering the product:
It's worth the price tag if you need a quick way to organize your information and stay in touch with contacts via automation.
HubSpot's free CRM is better than Salesforce's paid
What do you like best about the product?
It's free, nice UI/UX, easy to customize, not overly complicated workflows, especially on the admin side.
What do you dislike about the product?
I wish there was a bit more automation, e.g. prospect X does action Y then trigger follow-up task, included in the free tier. I haven't played around with the paid tiers to know what functionality exists.
What problems is the product solving and how is that benefiting you?
It's helping us to make sure we set appropriate follow up tasks with prospects. We're mostly using just two features - the follow-up tasks and the kanban view of deals. The latter is mostly for internal discussion.
Recommendations to others considering the product:
There's a much lower barrier to entry than with Salesforce.
Make sure you're aware of the upgrade costs or are comfortable with the limitations of free (which may change in the future)
Make sure you're aware of the upgrade costs or are comfortable with the limitations of free (which may change in the future)
Our all-in-one platform
What do you like best about the product?
Hubspot does it all for us. It captures and organizes leads. It easily allows us to update forms. We retarget users with newsletter and social content. Tracking is easily implemented with just a "click" on owned pages. Lead scoring helps rate MQLs and SQLs. You can easily hand off ownership of contacts between core teams. I wish my client had more use for these features, because they really would impact banker relations.
What do you dislike about the product?
It can be glitchy and not save data at times. Confusing updates to form categories. It's especially problematic when we send a test to clients and see that edits didn't save, makes us look bad. Additionally, we wish there was more ability to connect on site metrics for sites NOT hosted with Hubspot. AKA, using GA data and Hubspot data better connected. Also, we need better API access for connectors like Origami Logic for reporting.
What problems is the product solving and how is that benefiting you?
Lead Generation. Ease of connecting lead lists with newsletter distribution. In the future, we'd like to integrate paid campaigns into the system to better ensure our core audiences are targeted in all mediums. We will be able to do even more in the future now that we've built our "use case".
Recommendations to others considering the product:
Start with your business objectives first. What's your goal? Then, work with your Hubspot rep to better understand how Hubspot can fill those needs. Additionally, I'd highly recommend fully integrating your site to hubspot versus just using lead capture widget. You'll be limited in capabilities unless you use the full suite.
HubSpot CRM and SFDC
What do you like best about the product?
I love the communication between the two platforms.
What do you dislike about the product?
Everything seems to be working well. so I'd have to answer this at a later date.
What problems is the product solving and how is that benefiting you?
Keeping both SFDC and Hubspot data updated.
Recommendations to others considering the product:
Don't hesitate to contact Hubspot with questions.
Lead Account Specialist
What do you like best about the product?
Using hubspot as our CRM allows us to easily track our correspondence with all our contacts. The use of personalized dashboards creates elevated visibility on aspects such as contact activity, and new site visits from new and current contacts. I like how I can organize my pipeline.
What do you dislike about the product?
I dislike that you have to create a task for a contact or company in order to put that contact in a call queue list. I wish that queues and task were not connected.
What problems is the product solving and how is that benefiting you?
Organization and daily structured workflow. I've only used HubSpot so I don't know what benefits we have gained. But as we are figuring out all of the true functions of HubSpot we're gaining efficiencies.
Recommendations to others considering the product:
If you purchase the CRM make sure you take the time to fully understand it's actual functions.
Hubspot for tracking and automation
What do you like best about the product?
I like the flexibility of properties and the linking/tracking options. While there are definitely limitations that are frustrating, I do find it very user-friendly and relatively powerful. It's moved us forward in a big way in terms of tracking and attributing leads, tagging and categorizing clients, etc. And the sequencing feature is a BIG time save. Possibly the single most useful thing.
What do you dislike about the product?
I don't like that I can't make changes to deals from within the gmail sidebar, and that I have to wait for a new tab to load every time I want to make a small change like updated deal stage or something. It's a bummer because so much of what I like about Hubspot is the time it saves me, but then I lose time again because there's so much loading/waiting happening. It's not great a de-duping, but they've improved that recently by letting you merge contacts at least.
the sales analytics features are nice, but a bit clunky to use. I wish I could select/filter better in that reports section to compare sequences/templates side-by-side better. Simply things like it does let you select with checkboxes which templates you're interested in, but then it doesn't let you sum those together or compare in a list (all the others not selected kinda stick around in the way and I do manual addition to add up my total numbers for my weekly reports for instance.)
the sales analytics features are nice, but a bit clunky to use. I wish I could select/filter better in that reports section to compare sequences/templates side-by-side better. Simply things like it does let you select with checkboxes which templates you're interested in, but then it doesn't let you sum those together or compare in a list (all the others not selected kinda stick around in the way and I do manual addition to add up my total numbers for my weekly reports for instance.)
What problems is the product solving and how is that benefiting you?
automation of sales followups process is HUGE. saving me lots of time and catching lots of people that used to slip through the cracks. tracking and analyzing deals and client leads is way better with the reporting and sales analytics features.
Recommendations to others considering the product:
Definitely worth exploring! But you need to pay a lot to really get good use out of its power. I wish we were one subscription level up, but it's waaaay too expensive for us.
Intuitive and Simple
What do you like best about the product?
Incredible customer service. They train your whole team and provide monthly touch points. Next level client relations. It's a simple interface with a lot of helpful functionality. I feel like I can really gauge what the rest of my team is doing and keep tabs on the pipeline.
What do you dislike about the product?
There seem to be a decent amount of glitches on a regular basis. I feel like I have to ask questions quite often, and I'm a tech savvy person so it's not just me. I also have to login a lot because I get booted out of the system.
What problems is the product solving and how is that benefiting you?
It's a major time saver because I don't have to ask people where they're at with certain accounts, why certain people aren't moving along in the pipeline, etc. There's no need for back and forth communication within the team, it's all in HubSpot.
Recommendations to others considering the product:
I don't know how this would work for very large sales teams, but for our SMB and smaller sales team, it's perfect. I would definitely recommend a demo and taking the time to weigh your options, but this is a really stellar CRM with a lot of important functionality.
Very Intuitive and easy to use - Look more into integration
What do you like best about the product?
The drag and drop pipeline, easy of use, app access and overall thought process as a sales rep is clearly thought out and makes sense. This was clearly designed from a salesperson perspective which is very nice to see. If I could use this as a template for what my company is developing I would be very happy.
What do you dislike about the product?
It doesn't always link up with Outlook that well, it works far better in gmail. I would consider really diving into the Outlook app, it's not very well thought out and clearly this is designed for gmail first and then outlook 2nd. I think the biggest problem with buying these CRMs in a big organization is that if the company doesn't use it then it's not as important and it's very important to keep this particular platform up to par otherwise it's not as useful
What problems is the product solving and how is that benefiting you?
Tracking all of the deals that are prospecting deals and not in my work system as clients. Plus I can set up reminders to reach out to people and that's something that typically clutters up my calendar and doesn't really belong there.
Recommendations to others considering the product:
Look at your ability for this to work with whatever your current system is at work if you're using it alone. My company doesn't have a CRM so that's why this works for me, I would tread carefully before you buy because you need to make sure it all works with what you have. The other issue is the support is an awful forum which is so frustrating when you need an answer to a question.
Does everything I need for a low price, great customer support and easy email marketing.
What do you like best about the product?
I can start up to 150 email sequences per day with up to 5 emails to be sent over a period of time I determine. It uses templates or each email, and they can be customized for each customer. They look and feel like personalized emails to the prospects I am sending them too. I can see the moment they are opened and track them as a group, individually or against other period of time for my performance.
What do you dislike about the product?
I haven't figured out the best way to sort to go after prospects in my database that I haven't hit in a certain time period. This is probably something I can call customer support about though. Honestly I am reaching to find something I don't like about it.
What problems is the product solving and how is that benefiting you?
Making multiple reach-outs to prospects with very little effort.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Recommendations to others considering the product:
I pay for this on my own because it is so good. I would use this unless my work forced another option on me, and then I may still use this. I only pay $50 per month as a single user, and I feel it is a great deal.
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