Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot CRM & Sales Software
What do you like best about the product?
Hubspot's Online academy provides in depth training on how to user the CRM. This combined with the are one the best resources out there for sales & marketing education. Also, I love the amount of possible integrations with other products and services.
What do you dislike about the product?
I would like to have a desktop version to install directly to my computer for basic uses if I'm ever unable to connect to the internet. We had some connectivity issues over a week in our office and was unable to access contact information on a few new leads yet to be logged in my personal file.
What problems is the product solving and how is that benefiting you?
I am a salesman and Hubspot benefits me most in organizing my day-to-day and assisting with time management. The biggest benefit has been the ability to see what touch points leads/users have interacted with (i.e. email campaigns, conversions, etc.), to have a better understanding of prior to contacting. Being a new employee at an international firm, it's also very helpful to be able to view how our top producers handle certain client situations.
Recommendations to others considering the product:
I highly recommend full integration in a timely manner. Switching CRM's is highly disruptive to day to day and staff will be less inclined to embrace the change if they're unable to access the full line of features in a given use category.
Efficient, intuitive, and user-friendly.
What do you like best about the product?
Other systems track data. HubSpot interacts with the data to provide feedback in real time and make the system work for you, rather than making you work for the system. Doing the "busywork" for you makes it so that the user can spend that time actually doing the work that matters most. It's the ultimate time-saver.
What do you dislike about the product?
While it's easy to track individual deals, contacts, businesses, etc., tracking them en masse in one cohesive whole isn't as easy as other systems. For that reason, it's not as "call center" friendly as I had originally expected/hoped.
What problems is the product solving and how is that benefiting you?
Our lead capture has increased significantly since implementing HubSpot forms onto our site, and tracking our contacts' actions has been a huge help. Likewise, the email platform is simple and extremely efficient compared to the system we were using before.
Recommendations to others considering the product:
Use it! Even the free version offers products that will enhance your sales, marketing, and customer satisfaction experiences. If you want to move out of the stone age of manual, labor-intensive selling and marketing, away from spreadsheets and constantly updating your own data, then jump on board with HubSpot and inbound marketing principles and watch your sales soar. We had an outdated system (that we still have to use along with HubSpot, unfortunately, due to systematic issues with our processes) that is stuck in a stagnant, non-interactive interface. Once we implemented HubSpot, even at the beginning stages, things changed dramatically, and our efficiency in sales and marketing shot up immediately. The fact that HubSpot offers training and certification on the product itself and inbound principles is an incredible bonus as well. It's changed how I view and do sales.
Okay-ish
What do you like best about the product?
Hubspot is pretty good at organizing people and making sure that it is easy to find people. Lots of cool templates and articles popping up frequently.
What do you dislike about the product?
I don't like how Hubspot isn't efficient in presenting meaningful analytic data. The data is very low quality and something I could create on my own in Excel.
What problems is the product solving and how is that benefiting you?
Sales Prospecting and doing market research. It is useful to be able to look at properties from an outbound touch (time, location) and then improve upon it by using a formula. This guides outreach strategies. Hubspot is also very good for managing pipeline and showing different deal stages in a way that is very comprehensive and easy for anyone to understand. Deal stages are customizable and clearly laid out making understanding pipeline a simple process.
Recommendations to others considering the product:
If this is someone's first time with a CRM, I would highly recommend it. That being said, it is a little overpriced.
Expensive But Great Features
What do you like best about the product?
Having created the first CRM system for our company through Hubspot, I have found that the large amount of features and customisable options has made the whole process simple.
Being able to create your own customisable fields has been a life-saver and a game changer for setting up a CRM ecosystem.
Being able to create your own customisable fields has been a life-saver and a game changer for setting up a CRM ecosystem.
What do you dislike about the product?
To gain the full functionality of the Hubspot suite is prohibitively expensive for a SME.
However, there are workarounds and enough links to third-party systems that help mitigate this.
However, there are workarounds and enough links to third-party systems that help mitigate this.
What problems is the product solving and how is that benefiting you?
Previously my company had no central database for customer data, so installing Hubspot in our day to day work flow has been game changing.
Recommendations to others considering the product:
Go for it. The content management features are superb and really easy to use. We will never go back to not having a customer contact CRM. It has proven to be invaluable.
An excellent marketing tool every organisation must have
What do you like best about the product?
Now there is an AI powered assistant that helps in drafting content and this is very useful since in short time we can generate excellent content with ease
What do you dislike about the product?
maybe built in more of ui and ux features to the content generation
What problems is the product solving and how is that benefiting you?
We are able to define our priorities for the customers
Great all-round tool with simple options for filtering contacts and companies
What do you like best about the product?
Central location for all Contacts and Companies has made the management of our outreach and inbound marketing efforts more streamlined. There is visibility for all teams and we've been able to be more effective in our comms as a result.
What do you dislike about the product?
Very little to comment on at the moment, although occasionally the lack of flexibility in the platform means we've had to amend current operations (Not always a bad outcome).
What problems is the product solving and how is that benefiting you?
Clearer management of Contacts and Companies for all divisions of the business - whether sales, marketing or account management.
Delivering newsletter and weekly "alerts" to our membership.
Delivering newsletter and weekly "alerts" to our membership.
I recommended HubSpot to every startup
What do you like best about the product?
Simple, fast, with easy integration to email and calendars. Hubspot really makes the CRM work for me, not me working for the CRM or the exec staff.
What do you dislike about the product?
Would be nice if customize reporting was part of the Free version. I have a small not for profit monthly event with 4,100+ members. There is no $4k annual budget for a CRM.
What problems is the product solving and how is that benefiting you?
Integration with Google Forms, Outlook email & calendar, use of Sequences, has really given me more time to work on important dialog rather than the processes.
Good Program
What do you like best about the product?
I like how it lets you know how many times someone opens your emails. The email templates are also helpful. The sequences have come in handy for me and my team. We have found we are more productive when using this platform.
What do you dislike about the product?
It always seems like when it is crunch time the software runs super slow. Outside of that, I have found this platform is a great platform for any sales-based companies.
What problems is the product solving and how is that benefiting you?
The task queues help to obtain your goals for the day. Sequences help with minimizing the amount of time it takes to set up daily tasks. It is a little more upfront work but a huge time saver in the long run.
Hubspot Free CRM
What do you like best about the product?
I have used several CRM applications throughout my business career and find Hubspot's free CRM to be amazingly good from a use perspective The GUI makes sense segregating the majority of marketing activities to the paid subscription model leaving behind many useful contact management toolsets. The app provides unlimited upload of contacts with self created filters or column ids to get to a contact or a group quickly and easily. The email editor is easy to use, the sync with Outlook works great and makes sure your emails within or outside of the HS the DB are tied together. I find this free app easy and straightforward to use.
What do you dislike about the product?
Having been an admin of the system and then relegated to a level of lesser control this has created some access problems/limitations to what one is able to view. This is not a huge problem but points to limited control options.. As mentioned the email editor is good but to work on a previously sent email with forwarding options this doesn't seem available so one needs to default to Outlook for finding and sending same. One final thing, search capability in this free version is limited in value.
What problems is the product solving and how is that benefiting you?
It provides a centralized database that I can organize based on tags or filters and the ticklers help me stay abreast of outbound call requirements.
Recommendations to others considering the product:
Take a few of the tutorials, it will help.
Low cost CRM with great automation tools
What do you like best about the product?
Customer support is super responsive. Sequencing automation has saved a lot of time in FU activity. Easy to learn.
What do you dislike about the product?
The document management needs more attention. You'll have minor issues if you add multiple docs to a record e.g. deal or org. You can sync panda doc but it's pricey.
What problems is the product solving and how is that benefiting you?
Marketing & Sales.
Recommendations to others considering the product:
try the free version and gradually implement bolt-on features as and when you need.
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