Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot CRM - Comprehensive Customer Interaction with Minimal Investment & Effort
What do you like best about the product?
Hubspot is a very well designed platform. Contacts, Companies, Opportunities and Activity ( tasks, email, phone, meetings) are comprehensively tracked with little additional user effort. This creates and maintains a very complete record of customer interaction in one single place. It is also simple to configure and learn.
What do you dislike about the product?
As with any product, there are issues; in the HubSpot case, they are very minor. For example, it would be nice to have more control of the auto-population of task titles when importing contacts by using the existing tokens provided in templating. Also, when exporting the productivity report, it would be nice to have all the details for each activity such as customer, company, related deal, etc.
What problems is the product solving and how is that benefiting you?
I am using it to track contacts through the sales funnel from leads to opportunities to revenue. It is a significant productivity gain by automating interaction logging and deal tracking.
Recommendations to others considering the product:
Leverage templates and sequences for sales automation
Easy to navigate and use CRM
What do you like best about the product?
How easy it is to tag team members, link contacts-companies-tickets-deals
What do you dislike about the product?
Contact page pushes action button off screen
What problems is the product solving and how is that benefiting you?
better teamwork between sales team and customer success team
I love HubSpot!
What do you like best about the product?
The fact that you get full access to HubSpot Academy - that's incredible. Also, the ease of use. I used Salesforce at my previous job and HubSpot looked like alien language to me at first but it was super quick for me to learn and pick it up. I really enjoy the fact that so many other things integrate into HubSpot. It's very helpful for me that it connects to Gmail so I can see when people have opened and clicked on my emails. I like that I can call prospects/leads directly in HubSpot through our Aircall integration.
What do you dislike about the product?
There are some quirks that are kind of annoying, like unneeded steps to do certain things. Other than that, I have no real complaints. I don't like how confusing creating sequences can be and saving them. There's a weird disconnect between the "creating new template" and "save existing template" when creating sequences.
What problems is the product solving and how is that benefiting you?
It's nice to be able to use email sequences so I don't have to manually send out every single email myself. I also really enjoy that everything is in HubSpot that I need & I don't have to use multiple programs. It's also really nice that HubSpot links and connects to everything as well. It's made everything very streamlined for me.
Recommendations to others considering the product:
HubSpot is a fantastic software that allows you to nurture your contacts/leads as well as keeping them organized all in one spot. It's also pretty amazing that it integrates with so many other software out there. I definitely recommend HubSpot if you need kind of an all-in-one platform to keep your company organized. Also, it's a fantastic resource for learning. There are tons of different and relevant courses in HubSpot Academy and they're easy to complete!
Simple and communicates with Salesforce
What do you like best about the product?
I can easily bust through calls with just a click and notes are readily available when you start the call.
What do you dislike about the product?
While Hubspot does communicate communicates with Salesforce, it does not communicate everything you do in Hubspot to Salesforce.
What problems is the product solving and how is that benefiting you?
Just having more time to make faster dials is great! Also I like that you can link the hubspot to your calendar.
Recommendations to others considering the product:
If you're looking for something to make dialing and taking notes more efficient then this is the software for you!
Great Experience - Outside Sales Rep
What do you like best about the product?
HubSpot filters and reporting are extremely helpful. The ability to link with Outlook for meetings and email tracking is so important. Also logging emails and all other communications is critical as an outside sales rep. Any time there are miscellaneous issues or confusion on my part, the support is timely and effective with getting them resolved. I completely rely on HubSpot to function effectively in my job. HubSpot is also constantly making updates based on our feedback. I highly recommend this tool, particularly for sales organizations.
What do you dislike about the product?
The items listed below are not so much "dislikes" as they are opportunities for improvement:
- Enhancing the mobile app . I would like the ability to use filters on my mobile device as I do on the computer. I also would like to be able to select meeting type when logging on my phone.
- Adding the ability to "pin" certain contacts in a company. This way, if you have 20 contacts, you can pin the ones that are most important, and see them first, without having to click "View X contacts in filtered view"
- Adding the ability to see a map view of all the companies you have in your CRM. This would be huge when planning out meeting days, drops, etc. for outside sales reps
- Enhancing the mobile app . I would like the ability to use filters on my mobile device as I do on the computer. I also would like to be able to select meeting type when logging on my phone.
- Adding the ability to "pin" certain contacts in a company. This way, if you have 20 contacts, you can pin the ones that are most important, and see them first, without having to click "View X contacts in filtered view"
- Adding the ability to see a map view of all the companies you have in your CRM. This would be huge when planning out meeting days, drops, etc. for outside sales reps
What problems is the product solving and how is that benefiting you?
Tracking email opens and clicks helps identify interested prospects. Email sequences and the associated reporting is such a time saver and insightful tool for campaigns. Cross-filter reporting, task creation, and creating custom dashboards all helps with organization and making sure you are on top of your week and month.
Recommendations to others considering the product:
Of course evaluate your options. This is my first sales job and the only experience I have with a CRM tool. That being said, it still exceeds my expectations.
easy to use and friedly.
What do you like best about the product?
easy to use and great with contact info.
What do you dislike about the product?
at this time I have nothing negative to say or about HubSpot since I have been using it.
What problems is the product solving and how is that benefiting you?
I'm able to be more organized and keep up with all my customer info and great with access to all my customer data.
Lots of capability without confusion
What do you like best about the product?
The ability for me to log calls, emails, and text messages (RingCentral) all within one streamline account/ticket/company without having to create multiple entries is invaluable to me and give me time back in my day. With other CRMs, this was an issue and caused so much confusion throughout my team and company. The interface is super user-friendly so I do not get lost within the platform.
What do you dislike about the product?
I wish that: 1. There was more direct integration with RingCentral. 2. A way to access my tickets through the mobile application. 3. A way to link multiple companies to a ticket 4. Go to the associated ticket from a conversation
What problems is the product solving and how is that benefiting you?
Since everything is in one place, the team is more aware of what everyone else is already working on so there is less duplication of work. I realized that Hubspot can do more than I thought with templates and reporting.
Recommendations to others considering the product:
If you want something easy to implement and use, this is where you want to go.
Hubspot is awesome.
What do you like best about the product?
Sequences and automation are great. The support team is super responsive.
What do you dislike about the product?
Basically the entire system is pretty intuitive. There are some small hiccups, but most have been addressed quickly when I brought them up.
What problems is the product solving and how is that benefiting you?
Efficient mass outreach has been made much easier.
Recommendations to others considering the product:
Use the support! They are awesome.
Best CRM
What do you like best about the product?
HubSpot is SO easy to navigate and I like that I can use it easily on my laptop, phone, and iPad. I also like how easy it is to be motivated to get things done because of their task tab.
What do you dislike about the product?
I dislike that my chats only work from one page. It would be nice to have the chats pop up on any page I work from- not as notifications but actual tabs on the bottom where I can minimize.
What problems is the product solving and how is that benefiting you?
I’m solving multiple client problems all at once with HubSpot’s easy to use system.
Recommendations to others considering the product:
Definitely take advantage of their task system and track clients
Extremely easy to use, seamless integration with LI Sales Nav, gmail, and more.
What do you like best about the product?
The ability to use sequences is extremely valuable for reaching out to prospects and following up.The ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following up
What do you dislike about the product?
I wish we had the ability to send more than 150 sequences a day, but it is still plenty.The ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following upThe ability to use sequences is extremely valuable for reaching out to prospects and following up
What problems is the product solving and how is that benefiting you?
There is no excuse to "forget to follow-up" as you can auto-followup via sequences. Additionally, you are able to track emails and clicks of links in emails, giving you invaluable insight into the interest your prospect actually has. You can then view your leads and follow their activity, knowing which prospects demonstrate the most interest in your product or service.
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