Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Very User Friendly and certainly one of the best CRM's in the current market.
What do you like best about the product?
Very User Friendly and easy to get a hang of it. The features available here on HubSpot makes my Marketing and Sales Campaign very efficient to run and achieve the goals in minimum effort. The template feature is a must use for all out there who are looking to start their email campaigns, it's very easy to set up and allows me the flexibility of having pre-set emails ready to send. All in all, in my opinion HubSpot is one of the best CRM's currently.
What do you dislike about the product?
The only thing that I dislike is that sometimes the platform takes a bit more time to run i.e gets slow a bit.
What problems is the product solving and how is that benefiting you?
I use HubSpot for all my Marketing and Sales Campaign. It has helped me improve my goals target as it's very easy to track all activity of prospect's. HubSpot has helped me run my campaigns efficiently and get the best results out of it.
The success of Templates
What do you like best about the product?
The best part of the Templates is that it can be saves and used multiple times saving time on actually having to retype each email individually.
What do you dislike about the product?
When you have added new templates and you would like to use the recently used templates it constantly rearranges the order of the templates in Recently used.
What problems is the product solving and how is that benefiting you?
Hubspot is very efficient in its design and with the constant updates i believe that it can only get better in design. Please keep up the good work . You guys and girls are awesome.
Sales Executive
What do you like best about the product?
Super intuitive tool, helps a lot with daily sales work, from creating templates, sequences, reminders.
What do you dislike about the product?
I don't like how email thread looks like when you click on it. I think they should improve that.
What problems is the product solving and how is that benefiting you?
Since we are getting lots of leads, it is really easy to track all the leads and the actions, so you don't lose anything. Also, we can track how we generate those leads from witch websites...
Recommendations to others considering the product:
Hubspot is the Rolls Royce of CRM.
Makes life so much easier
What do you like best about the product?
Sequences have changed things dramatically and allowed us to focus better.
What do you dislike about the product?
Conversations/chat functionality is limited and difficult to manage in a broader team, it needs more ability to set when people are not available at manager level or colleague level as people forget to do this.
What problems is the product solving and how is that benefiting you?
Dashboard are great, simple to produce charts which look good and paint a picture making it much easier than Excel and pivot tables etc... as it does it all for you.
Recommendations to others considering the product:
From my experience, this is fabulous compared to CRMs I've used in the past, very clean, simple to use and reporting tools are fantastic. For me the main downside is not having ability to brand emails in other ways (only one company branding option available) meaning sequences can't be used without faffing around.
Organized, easy to use, intuitive CRM
What do you like best about the product?
I like it's intuitive and I can easily find what I'm looking for, make changes, and collaborate with my team members. I adore the search bar, and I really love using tasks to organize my daily work. I think it's super easy to use, and Customer support is really amazing, they respond very quickly and always try their best to solve the problem. I've only had good experiences with them.
What do you dislike about the product?
I wish there was another way for me and my teammates to communicate something (like an ongoing process with a certain contact) in some other way other than mentioning each other in notes. Like, if we could track what actions have been undertaken in some other form, like a status bar of problem solving etc.
What problems is the product solving and how is that benefiting you?
Organization of contacts, segmentation of contacts according to certain criteria. I've realized I can do a lot of my tasks automatically, in bulk and therefore reach more people with less effort, which is absolutely helpful when you work in sales.
Recommendations to others considering the product:
Take it, you won't regret it!
Customizable, Convenient and Easy to USe
What do you like best about the product?
Hubspot allows you to customize your requirements based on your individual program's requirements. The fact that the CRM can be linked to your email, website inquiries and documents makes it easy to track your leads and communication threads with them. It makes team work more productive because you are able to easily share updates with the leads. The use of the chat bot has made our sales pipeline significantly larger.
What do you dislike about the product?
Like any other software it is challenging to get your team to change. Without the full use and support of the team the use of reports are not very useful. I haven't experienced anything I dislike in particular but it is simply more of the struggles getting the whole team on board and the setting up the software to be customized for your specific company/ industry.
What problems is the product solving and how is that benefiting you?
The Chatbot has been an avenue for us to have faster responses to inquiries and leads. It has allowed us to maximize our online presence. The linking of our email to the CRM has allowed us to stay on track with each action or correspondence that is happening with our leads. It allows our teammates to back track with leads and do timely follow ups. This is becoming our one stop shop for tracking our leads and contacts over time and between 6-10 sales executives.
Recommendations to others considering the product:
Before implementation of Hubspot ensure that the Software is set up and customized to your specific needs as completely as possible.
Ease of use
What do you like best about the product?
It is just so easy to use. I can't see myself using anything else. My work would be lost without it
What do you dislike about the product?
Mass import of contacts is quite a time consuming process. So would like that streamlined abit more. Although I wouldn't avoid the product just because of that one thing.
What problems is the product solving and how is that benefiting you?
Reminders - keeping everything in one spot
Task Master
What do you like best about the product?
The task tool is the most powerful tool on Hubspot in order to keep all followup with customers. As number one sales person within Patriot Campers™ i have achieved this by setting tasks to followup so as the customers get the appropriate service they need to make the decision to buy our Premium products.
Tasks also help me with my aftersales in followup with customers frequently in order to get repeat referral business.
Tasks also help me with my aftersales in followup with customers frequently in order to get repeat referral business.
What do you dislike about the product?
I feel that Hubspot could be more user friendly when using an IPHONE or IPAD
What problems is the product solving and how is that benefiting you?
I now know whos hot and whos not just by using my lifecycle stage. So when the our company is having a promotion i can quickly capture the people who would be interested. So effectively fishing where the fish are!!!!
Recommendations to others considering the product:
If your in the sales business then you must have your Sales Team on Hubspot. It will improve your sales dramatically. For example: Our WA dealer was using an old CRM and i switched them over to it and their sales have increased by 75%.
Ease of use and functionality. Great insight
What do you like best about the product?
Having all the information centralized in one location. This enables users having complete visibility and transparency over their customer base. The call function is great to use as it also allows you to record. Allowing you to go back and review the call and share for other team members.
What do you dislike about the product?
The training on our side to use the tool effectively wasn't in place. Be good to see if there were live webinars as I'm sure I'm not using the software to its full potential. I find the transcript from the calls isn't too accurate. Not a huge issue as you can go over the call recording, but feel like this could be improved slightly. I believe standard users should have function standard reports. I've found quite a few times I had to go back to the main user to set my permission for higher access. When customers opt-out for emails it makes it tough as we send directly from our mail server and add the email into huspspot. Add in extra step, my emails are not marketing-related.
What problems is the product solving and how is that benefiting you?
I have run a report to see whats customers have had no contact over a 12month period. This report was then turned into a task list to make contact. I'm guilty of poor time management. Setting up the task list holds you accountable.
Recommendations to others considering the product:
The training on our side to use the tool effectively wasn't in place. Be good to see if there were live webinars as I'm sure I'm not using the software to its full potential.
HubSpot CRM has been a great service for our company. It has helped us be organized, and make sales!
What do you like best about the product?
The best thing about HubSpot is the software itself, it is a great way to have all your customers in one place. It has helped us be more organized and has it has helped us make a lot of sales.
What do you dislike about the product?
I think it would be awesome if they had a phone customer service representative with each account.
What problems is the product solving and how is that benefiting you?
What has impacted the most it has been the sales!
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