Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Great product for inbound marketing and analytics!
What do you like best about the product?
Adding a blog to our website has generated so much traffic to our site! And the Deals section has really helped our Admissions team see quickly where they are in each stage of the admissions process. What i like best though, is the customer support and training. They're quick, responsive and very helpful!
What do you dislike about the product?
I would like more opportunities for customization within the different modules. We are a private school, so for our email purposes, it would be nice to group contacts as families. Currently the only way to group contacts is through "Companies" but that doesn't really work for us.
What problems is the product solving and how is that benefiting you?
The automation and workflows have significantly changed the way our admissions process works. It's much more efficient now and gives our admissions officers more time to spend talking to families (rather than replying to and sending emails). The meetings function is also a huge time saver in back-and-forth emails they used to have to do with families to schedule a tour or shadow day. The analytics will be helpful as well in setting goals for the coming year and figuring out what worked and what didn't.
Such a pleasure
What do you like best about the product?
It's aesthetically pleasing & intuitive. Made it very easy for the team to adopt.
What do you dislike about the product?
As a marketer, I'm still waiting for them to build more advanced full-funnel marketing attribution reporting, like Pardot has.
What problems is the product solving and how is that benefiting you?
I use it every day, the drag and drop email builder saves me a ton of time. We migrated off of Salesforce and now just use 1 CRM across sales and marketing. It's way more efficient and saves money.
Hubspot is why my agency is successful
What do you like best about the product?
I was trying to learn how to market my previous business when I found Hubspot. After 2 months of learning about Inbound and using the Hubspot tools, I sold the other business and started this agency. I love working with Hubspot, the tools and the people. Their support and ongoing education are priceless.
What do you dislike about the product?
Creating and deleting personas is tough. It's hard to find the page for it.
What problems is the product solving and how is that benefiting you?
I'm able to keep track of conversations with current and prospective clients so anyone in the organization can pick up where the last person left off with them. It makes people feel heard. They love us for it!
The ultimate marketing tool
What do you like best about the product?
Everything you need is one place, with regular new features being rolled out to further enhance the experience.
What do you dislike about the product?
There are not many downsides, but maybe a slicker reporting tool would be good.
What problems is the product solving and how is that benefiting you?
We are able to understand the leads to focus on, the making the best use of our content and understanding our marketng to sales funnel
HubSpot is a robust, yet super easy to use CRM!
What do you like best about the product?
The different ways you can pull reports.
What do you dislike about the product?
Nothing that I can think of. I haven't found myself wishing there were more features/tools as of yet.
What problems is the product solving and how is that benefiting you?
We are now properly capturing and identifying and differentiating between types of leads.
Recommendations to others considering the product:
It's the easiest and most robust system on the market.
HubSpot has been a life-saving organizational tool and customer tracking platform!
What do you like best about the product?
I can't even recall how I was managing tasks and daily to-dos before I discovered HubSpot. Once I began using the CRM I have been able to maintain better contact with customers; have all customer information at my fingertips (and the phone app is also awesome); and manage my own time in the office more effectively with task reminders, etc.
What do you dislike about the product?
This is more on my part but I haven't had the time to truly leverage the entire capabilities that HubSpot offers. I do pay for the next level up for the more extensive marketing aspects and feel the learning curve, or just me making time to implement those capabilities has been a slight drawback.
What problems is the product solving and how is that benefiting you?
I am solving the problem of knowing what customers to contact and when. And the ability to assign tasks to myself on a daily basis has allowed me to keep my day much better organized. Not to mention ditching the hundreds of business cards that once used to reside on my desk!
Recommendations to others considering the product:
I would highly recommend HubSpot to other small businesses, or any business, that need a way to capture customer info and then organize that data in relevant categories or marketing campaigns. And the automation aspects of the program are worth paying for. And perhaps most of all it helps to keep individuals on track with the ability to set tasks, reminders, etc.
Tied into every part of our business
What do you like best about the product?
Hubspot is the most comprehensive solution we have. It is linked to our marketing, sales, billing, support and account management activities. Having an omni-view of our customers is critical for us to provide the best support experience, and HubSpot gives us exactly that.
What do you dislike about the product?
We currently use Intercom and Zendesek for chat and knowledge base because Hubspot is missing some key features. 1) The chat mobile app doesn't provide as quick response so customers would feel like they are waiting a couple minutes to see answers to their chats. 2) There isn't permission/access control for the knowledge base (last I checked).
What problems is the product solving and how is that benefiting you?
We've utilzied hubspot for unifying our marketing activities, prospecting and managing our sales pipeline. We also used APIs to integrate key user actions within our application so that we can track "customer health"
Since joining HubSpot we have collaborated better with our sales team and increased awareness
What do you like best about the product?
the CRM has made the communication between our marketing department and sales department, not missing any leads and when picking up a contact every team member is aware of what has been discussed and what information has been most beneficial for the online customer. Also having Social Media, Emails, CRM, Service & our website management system all in one place has been paramount to our recent success.
What do you dislike about the product?
The least useful thing we have found on Hubspot is the Tickets and the only reason for this is because we are a small organisation therefore issues are resolved quickly without needing to raise a ticket. This is slowly getting used more over time.
What problems is the product solving and how is that benefiting you?
Communication between teams., Weekly reports are simple providing information quickly for meetings. AS the main user of the platform it has increased efficiency in all task freeing more time to focus on other digital marketing activities.
Recommendations to others considering the product:
Stop thinking about getting it and do it. Your business will grow in the first year!
A great CRM
What do you like best about the product?
The features I find most helpful is the productivity and team activity and the Deals section. They are the most complete features I have seen in a CRM and are quite helpful.
What do you dislike about the product?
The only thing that I would like to see improve is a bit easier time maneuvering the email contacts. It is difficult to change a primary email.
What problems is the product solving and how is that benefiting you?
Whenever I have an issue, I am able to reach out to support via chat, email or phone, and typically have the problem resolved within a day.
The power to transform your marketing and sales
What do you like best about the product?
Hubspot has enabled us to really get to grips with our marketing strategy and drive performance improvement. Having our marketing and sales aligned and using the inbound methodology is awesome.
What do you dislike about the product?
It's taken a while to get to grips with all the elements of hubspot. You need to commit the time to utilise the power of the system.
What problems is the product solving and how is that benefiting you?
Consistent on brand marketing activity. Pipeline management with the team. Automation of marketing and follow up activity. Improving brand awareness.
Recommendations to others considering the product:
Make the commitment to use it fully
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