Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot Sales - AMAZING EXPERIENCE!
What do you like best about the product?
I love how simple, yet very efficient HubSpot is. The customization with the properties have been a huge benefit to my team and our reports.
What do you dislike about the product?
I wish I was able to cherry-pick some features from the marketing side of HubSpot to enhance the tools I use on the Sales side. I work with a company that has very tight pockets and investing into 2 platforms within HubSpot is not doable.
What problems is the product solving and how is that benefiting you?
The Workflows are a huge hit with my company. I have about 12 individuals who's workday is completely automated by HubSpot.
Recommendations to others considering the product:
Look into both the Sales and Marketing side of HubSpot. What features are universal, which features can you not live without. If you have an unorthodox sales pipeline like my company, NO WORRIES. HubSpot is completely customizable and their support staff is easy to work with.
HubSpot CRM
What do you like best about the product?
I love that HubSpot is a dynamic, easy to use tool and comes with a learning community and forum.
What do you dislike about the product?
There are a few kinks with any CRM solutions that are hard to customize for your own needs. IT is a combination of working with your team and with the HubSpot team to figure out work worunds for these smaller customer needs.
What problems is the product solving and how is that benefiting you?
We needed a place for our Sales and Customer Success teams to communicate with, track, analyze and update all of our deals and prospects.
Recommendations to others considering the product:
I would highly recommed a demo with them and really asking direct questions pertaining to how HubSpot solves your team's needs. Their platform speaks for itself but you need to know how exactly they can help you. THey offer a comprehensive CRM platform that is easy to use, easy to set-up, easy to get trained on but how you utilize it is up to your team.
A Specific CRM tool for sales and marketing business.
What do you like best about the product?
HubSpot is complete suite for our marketing business and it has all the basic abilities to complete our all needs of marketing business. We can customize our product with this tool and easily present it in front of online visitors and we can also get their reasonable reviews about product and convert them as requirements. HubSpot help us to get customer easily and stay connected with them at the time of need and we can track them via email for further deals. It integrated well with social media and gives us option to automate our business.
What do you dislike about the product?
HubSpot is an online CRM so it also has some limitations which makes our work little complex. Some of its features are relatively complex for new user and they need more training to grip on these features. Fields and custom section are not well organized in this tool and reporting features is still lacking. HubSpot's features are good but I price for purchasing full version is bit expensive rather than other CRM tools.
What problems is the product solving and how is that benefiting you?
HubSpot is a CRM tool and it comes with many efficient features which gives us opportunities to customize our product as requirements of clients and automate our business of marketing. This tool is mostly use for Lead management, contact management and for pipeline management. Mobile version is also very good for business because we can easily mage our work from anywhere.
It does what is says on the tin and more!
What do you like best about the product?
Our entire sales, marketing and customer service process is completey intertwined end to end with HubSpot. We would require several solutions to match what HubSpot does.
What do you dislike about the product?
The license structure is a bit of a jump as your team grows.
What problems is the product solving and how is that benefiting you?
We use HubSpot CRM as the central hub of client information. We use it to publish daily newsletters and importantly manage customer support and sales with various integrations.
Convenient and Simple
What do you like best about the product?
HubSpot CRM has allowed our team to be more organized than ever, in an incredibly seamless fashion. What once used to take us five minutes to find, digging through old docs and random folders, are now a click away, so it has saved us tons of time and stress on a daily basis.
What do you dislike about the product?
Analytics are the only downside. At times I've tried to create Email Marketing analytics reviews, and what HubSpot provides only scrapes the surface. To really find the best information I had to dig through Deals and email conversations manually which was rough.
What problems is the product solving and how is that benefiting you?
Organizational problems, both personally and for the organization. For me, Tasks are a life saver, and for our team, Deals are what have given us the biggest one-stop solution to being unorganized. These, along with using Sequences for email outreach have just made all of us breath easier
Recommendations to others considering the product:
Take a look at your sales team and see what your major needs are. If there seem to be consistent communication gaps, or lack of organization, I would highly consider HubSpot. It is an incredible central place to monitor every step of the sales process
Amazing insight into our customer journey
What do you like best about the product?
The notifications showing you when your contact has opened an email sent, super valuable insight into their behavior. This means we can follow up with them at very convenient times. We can now call customers back within a hour of them opening the email to check up on them. The live chat and articles that can be pulled and uploaded to them within the chat means support agents don't need to leave the screen, leading to quicker resolutions, fewer complaints and overall increased customer satisfaction.
What do you dislike about the product?
The plugin to Magento 2 took some time to work. Also the chatbot could do with some massive improvements in terms of its understanding - or allowing us to choose answers for certain questions or keywords asked.
What problems is the product solving and how is that benefiting you?
We are better able to trrack our pipeline, reach out to more customers with it, follow up and use the live chat on our site during business hours.
Recommendations to others considering the product:
Evaluate your current software usage, and see if it can be more streamlined through Hubspot. This is what helped us the most and helped justify the cost and impact had when switching across .The guides, modules, exams and videos help to make the software easy to learn and implement. We also had a call each week to check in on our progress, help needed and advice on how else we could use the system in the business.
Great insight into our customer journey.
What do you like best about the product?
I like the marketing tools HubSpot provides, so we can see a better insight into our customer Journey. I also like the contextual marketing, with the live chat function that pops up depending on where the potential customer is in their journey. very clever. I am a big fan of the planning & strategy too, with best practices aligned - we can plan everything on HubSpot.
What do you dislike about the product?
Only thing i disliked was the lengthy process of setting HubSpot up with our Magento 2 site - this proved difficult both ends, HubSpot and our Dev team. Other than that, it is fantastic, with no issues whatsoever.
What problems is the product solving and how is that benefiting you?
The benefits are fantastic. With regular automated tasks, the sales & service team can work to a deadline and follow up on query's and with great analytical reporting, we can track every customers behavior. I also like the automated reports and the ability to plan SEO content and PPC strategy inside the software. Meaning I can now use less paper, and delegate tasks to the wider marketing team inside the software itself rather than using a kanban style productivity tool like Asana.
Recommendations to others considering the product:
It's worth every penny if used to its full potential. Using clever AI to link every team and make sure nothing is missed.
Delighted to now have Market and sales in one location
What do you like best about the product?
The best thing about Hubspot is that you have a CRM and Marketing platform in one place giving the salespeople a view to see what prospects are doing on your website and with any email campaigns.
What do you dislike about the product?
If you don't have a domain against a company things become a little more difficult to manage but you can get around this.
If you look to move for Hubspot you can't export your notes
If you look to move for Hubspot you can't export your notes
What problems is the product solving and how is that benefiting you?
Not so much as a problem more as a benefit having sales and marketing in one place.
Recommendations to others considering the product:
You are missing a trick if you don't have your sales team and marketing working out the same platform.
Very sophisticated tool to solve business problems
What do you like best about the product?
The best thing I like is that the learning curve is very short for anyone to start using it. It's fun and usefulness combined.
What do you dislike about the product?
Some very small tit bits still need correction. Like customer support sending KB link and it doesn't open in a new window. Very minor but useful.
What problems is the product solving and how is that benefiting you?
Solving critical business problems at all levels. Benefit is that all the business processes can be combined at one place.
Recommendations to others considering the product:
It is the best CRM in its category with free trail. Use it
Increase in productivity
What do you like best about the product?
how easy it is to use and all the help and support i get from the HubSpot Support team.
Keeping track of all your customer by defining personas to only make it easy for you to target those personas the you have identify.
Email templates functionality is really easy to use and the recommendations it makes, really helps you to create a very good email.
Keeping track of all your customer by defining personas to only make it easy for you to target those personas the you have identify.
Email templates functionality is really easy to use and the recommendations it makes, really helps you to create a very good email.
What do you dislike about the product?
With so many functionalities available is really easy to forget how to use some of them if you do not used them often.
What problems is the product solving and how is that benefiting you?
I am the type of person the loses focus and attention easily, specially if i have to do things the might seen redounded it can be very boring and my productivity level just goes down. I find it that with HubSpot i am able to get small tasks done, while increasing my productivity level.
Recommendations to others considering the product:
Best CRM out in the market all the right tools available with just one click and the On boarding service support is out of this world.
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