Sales Hub Enterprise
HubSpotExternal reviews
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Great CRM!
What do you like best about the product?
CRM is user friendly, training is made available for free and the support functionality is great, you can file a ticket with any questions chat to a support team member or ask they community. nothing is too hard or too complicated and Hubspot team is always available to help. The ability to provide the sales teams with leads and them to be able to see all the relationship built with that customer/lead from the timeline. also the ability to book meetings by sending your diary to a client and they can pick whatever day/hour works best for them avoiding the need to go back and forward a variety of times to find a date/hour that works for both.
What do you dislike about the product?
nothing in particular, sometimes can be a bit overwhelming as it there are so mainy training courses available and there are so many elements to the CRM. Its also a bit frustrating when sometimes it takes hours to get through to ther support, but you can always log a ticket and they will go back to you.
What problems is the product solving and how is that benefiting you?
Lack of alignment between Sales and Marketing. It has allowed us to align sales and marketing and make it more clear to the team what each team is doing and how we are all working torwards a goal. The marketing section is great including automations, socials, analytics, and you can cross reference the marketing analytics with the sales data and understand your conversion better.
Recommendations to others considering the product:
go ahead
The only sales software I hope to ever have to use
What do you like best about the product?
Hubspot is constantly innovating and improving and listening to the needs of their customers, and always available to solve day to day issues.
What do you dislike about the product?
Some members of staff in the help messaging system are more helpful than others (I am surprised that some are still there).
What problems is the product solving and how is that benefiting you?
Ensuring follow up is always carried out, keeping emails personal while reaching a large volume of leads, pipeline management, sharing information with other departments
Recommendations to others considering the product:
The more you use it the better it gets. Set up very clear processes and ensure the whole team are fully trained on these processes and that regular checks are carried out to ensure that everything is being done the way it should be to get the most from the system.
Absolutely love this platform
What do you like best about the product?
I just love how easy everything is to use. From the landing pages to the reporting tools, this is the perfect platform to manage your lead flow and nurture your prospects
What do you dislike about the product?
Probably only dislike would be the cost of each upgrade. It's ok if you have a big company but if you run a small business but still want all the benefits it will cost you a small fortune
What problems is the product solving and how is that benefiting you?
Managing our leads. In this day and age, it is so easy for contacts to get lost in the funnel. This platform allows you to see exactly which contact has taken action, where they are in the funnel and what you can do to move them towards a sale.
Recommendations to others considering the product:
A great product for managing your leads and monitoring your performance in terms on your online activity.
All-in-one System.
What do you like best about the product?
The all-in-one built CRM with automation tools i.e sequencing, a fantastic timeline to see exactly what your contact has done, at what date and time so you can follow up accurately with it. The integration with Gmail makes life so much easier also
What do you dislike about the product?
The Sales Extension feature could be more accurate as it doesn't always tell you when someone has opened an email (more time it does) and also the chatbot is designed to be set automatically, if you want it on at certain times i.e the weekend you would have to manually turn it on the friday and turn it back off on the monday.
What problems is the product solving and how is that benefiting you?
It's an all-in-one system, it's efficient, saves time (which is brilliant for sales teams), it's very user-friendly.
Recommendations to others considering the product:
Use the free trial and have a go! Any questions, either find a HubSpot Partner Agency or go direct and get the help you need!
Great product, low cost to implement, need to invest time to customize reporting.
What do you like best about the product?
Very low barrier to entry to purchase the product and get started.
What do you dislike about the product?
I wish I was advised to NOT start the "onboarding consulting" until after we had all gotten our training videos completed and contacts imported. The initial consulting only lasted a month or so, and the first half of that was spent getting our data imported into Hubspot. I would have gotten a lot more out of it if I had waited.
What problems is the product solving and how is that benefiting you?
The dashboards are great for holding people accountable to their prospecting activity and sales quotas.
The calling feature has significant'y improved our efficiency.
The calling feature has significant'y improved our efficiency.
Recommendations to others considering the product:
Watch the Hubspot training videos prior to starting your consulting/onboarding. That way you can spend the time talking about reporting and more in depth items as opposed to the basics.
Best CRM I've worked with!
What do you like best about the product?
I love that HubSpot allows my company to combine our marketing and sales efforts into one easy place. The software makes it so easy to track changes, create workflows, and relay information to our team and our customers in an extremely streamlined way! I have used many other types of CRM and HubSpot puts them all to shame. The custom dashboards and ability to view so many different reports and activity make my job so much easier. I also love the trainings offered to help us create better content and utilize the software to the full extent.
What do you dislike about the product?
Sometimes I feel like the software has so many capabilities it is hard to know where to get started. Luckily HubSpot Onboarding does help minimize the overwhelmed feeling - but there's a lot to choose from when picking where to begin!
What problems is the product solving and how is that benefiting you?
The ease of viewing reports makes it simple to see where we can make adjustments or create automations/workflows to improve our business. We have also seen how we can adjust our content to ensure our marketing and sales are aligned to improve the business.
Recommendations to others considering the product:
Don't wait - the staff is so helpful that it makes switching to a new software so easy! And they'll talk you through how to get started. There are tons of resources available from HubSpot - they are the experts about CRM.
Hubspot is fantastic
What do you like best about the product?
so easy to use - The training process was easy and very efficient. We were able to get a small group up and running very quickly
What do you dislike about the product?
its not as easy to add new contacts as Id like and reporting can be a challenge at times especially because we are all so new to the platform. the help desk has been great
What problems is the product solving and how is that benefiting you?
we can now see all activity with a contact as a firm which is so helpful
HubSpot CRM is the most comprehensive and easy to use tool of it's kind I've ever used.
What do you like best about the product?
I like the HubSpot CRM because it's designed to make my job easier, everything I need to do flows really smoothly and it is all available for me in one spot, plus it offers me additional tools and features that I never even knew existed.
What do you dislike about the product?
My one and only thing I would like to see added is a comprehensive ticket desk or service tab for my engineering team and clients to work directly off of that simultaneously links with my sales funnel and marketing dashboard but I know that there is a beta available, so I can't wait to try it out.
What problems is the product solving and how is that benefiting you?
The problem that the HubSpot CRM addresses better than the rest is time management efficiency and integration of additional features. It make all aspects of the sales process really easy and allows me to get more actual selling done every day.
Recommendations to others considering the product:
Learn as many features as possible
Solid CRM with limitless possibilities
What do you like best about the product?
The HubSpot CRM is easy to configure for a wide variety of company models and industries, and makes it possible to organize, coordinate, and track business growth efforts based on the people you serve. The wider HubSpot platform then utilizes this information in a ton of helpful and creative ways to automate marketing, forecast revenue, track ROI, etc. making it an indispensable aspect of your business.
What do you dislike about the product?
While the CRM itself is free, you can't truly unlock its potential without purchasing another part of the HubSpot Growth Stack, which can be pricy for smaller companies. If your implementation and adoption goes well, it's almost certainly worth it, but it can be hard to get such a flexible and configurable platform up and running.
What problems is the product solving and how is that benefiting you?
As an agency, my company works with other companies to leverage HubSpot for business growth. The CRM is almost always an integral part of our efforts because it allows us to track our efforts and improve month-over-month, as well as streamlining email marketing campaigns, social media management, lead generation and nurturing, sales forecasting, and much, much more. The ability to prove our value through revenue that is linked directly to our work is invaluable, and it makes everyone happier overall.
Recommendations to others considering the product:
Work with an agency to implement the HubSpot CRM. They know the ins and outs of the platform, and will be able to configure it to your specific use case, whether you think it's basic or too complex to understand. There will be something they can do to make your life easier, and therefore make your implementation more successful.
One stop shop for inbound/outbound marketing and contact management
What do you like best about the product?
I really like being able to customer fields and options with just a few clicks. It makes it seem more like our own software and not someone else's. Really also like the email marketing, landing pages, website activity and email activities all show up on a per contact basis.
What do you dislike about the product?
They seem to like changing the interface quite a bit. It would be fine if they were adding functionality but it seems like UI changes happen quite a bit.
What problems is the product solving and how is that benefiting you?
Combining sales and marketing activities all within one system. Increased visibility into marketing activities and a streamlined sales process.
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