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5-star reviews ( Show all reviews )

    Serena B.

Solid CRM with limitless possibilities

  • March 25, 2019
  • Review provided by G2

What do you like best about the product?
The HubSpot CRM is easy to configure for a wide variety of company models and industries, and makes it possible to organize, coordinate, and track business growth efforts based on the people you serve. The wider HubSpot platform then utilizes this information in a ton of helpful and creative ways to automate marketing, forecast revenue, track ROI, etc. making it an indispensable aspect of your business.
What do you dislike about the product?
While the CRM itself is free, you can't truly unlock its potential without purchasing another part of the HubSpot Growth Stack, which can be pricy for smaller companies. If your implementation and adoption goes well, it's almost certainly worth it, but it can be hard to get such a flexible and configurable platform up and running.
What problems is the product solving and how is that benefiting you?
As an agency, my company works with other companies to leverage HubSpot for business growth. The CRM is almost always an integral part of our efforts because it allows us to track our efforts and improve month-over-month, as well as streamlining email marketing campaigns, social media management, lead generation and nurturing, sales forecasting, and much, much more. The ability to prove our value through revenue that is linked directly to our work is invaluable, and it makes everyone happier overall.
Recommendations to others considering the product:
Work with an agency to implement the HubSpot CRM. They know the ins and outs of the platform, and will be able to configure it to your specific use case, whether you think it's basic or too complex to understand. There will be something they can do to make your life easier, and therefore make your implementation more successful.


    Information Technology and Services

One stop shop for inbound/outbound marketing and contact management

  • March 25, 2019
  • Review provided by G2

What do you like best about the product?
I really like being able to customer fields and options with just a few clicks. It makes it seem more like our own software and not someone else's. Really also like the email marketing, landing pages, website activity and email activities all show up on a per contact basis.
What do you dislike about the product?
They seem to like changing the interface quite a bit. It would be fine if they were adding functionality but it seems like UI changes happen quite a bit.
What problems is the product solving and how is that benefiting you?
Combining sales and marketing activities all within one system. Increased visibility into marketing activities and a streamlined sales process.


    Marketing and Advertising

HubSpot CRM Product Review

  • March 25, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot has so many capabilities and once you are aware of all the features it really makes your job a lot easier. Some of the things that I like best about the HubSpot CRM are:
1. Helps me keep track of new inbound leads
2. Helps me stay organize with outbound prospecting
3. Helps me come up with a strategic game plan, with the use of sequences to make sure I am staying on track with finding new leads
4. Allows me to assign myself task when I need to send an email or call a prospect/lead and I can take notes right in their contact field.
5. Lastly, being able to overall stay organize with the logged emails I send, logged calls, meeting trackers.
6. I can create a dashboard of all my activity in my CRM to allow me to make sure I am consistent and always growing my outreach and inbound leads to ultimately help grow the company I work at.
What do you dislike about the product?
I don't think there is really much to complain about the CRM. I will say being well versed in HubSpot CRM does take a little bit of time. But, once you invest in it and become familiar with all the capabilities it does make work a lot easier!
What problems is the product solving and how is that benefiting you?
There are a lot of ways to organize contacts and put them into sequences to reach contacts periodically. I am a huge Sequence users. I have a lot of outbound campaigns that I work with and being able to keep them organized with different messaging, schedule my tasks and keeping track of their performance with click through rates, open rates, reply rates etc it really is easy to measure the success. Also, love that I can pre-schedule emails to be sent out once I create the sequence by creating customized templates.

Another great thing is HubSpot CRM allows me to customize templates with video messages, which is huge now a days to be able to connect with a prospect.

HubSpot CRM has everything in one place, very organized and easy to find something when I need it right away.
Recommendations to others considering the product:
Take the time to understand all its functionalities so you can best use it and make your life easier.


    Stacy B.

I get excited everytime i learn something new!

  • March 12, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is a strramlined, simple CRM that does not create overwhelm like many others over seen. It lays out all my information for me nicely, and allows me to customize how and what i want to see. It makes my life so much easier! Working in the sales industry is stressful enough, having a CRM that has my back really helps my day go smoothly. My dashboard shows me customizable reports, with the information that's important to me, in the form that i prefer to see it. I keep learning about new features that make me excited. (And impatient for my company to let us use all the tools available lol) I love the mobile app as well as the web page. The app will pull up my contacts when the call my phone, and take me ro a screen to leave notes or log my call when it's completed; way more than i expected from the app. It always provides clear information, which can often be lost when things are smashed into a mobile view. I almost prefer to look my deals up on my phone, than the web! I've worked in many CRMs, and Hubspot is my favorite so far.
What do you dislike about the product?
It is easy to close a task and forget to make a new one, which can lead to losing track of customers. If i master sequences, i believe i could eliminate a lot of this though.
What problems is the product solving and how is that benefiting you?
This bad boy is keeping me organized! Which let me tell you, is no easy task.


    Robert M.

Hubspot CRM review, the CRM platform that benefits you

  • March 03, 2019
  • Review provided by G2

What do you like best about the product?
What I like about this CRM is that makes it easy to keep tracking the contacts, the speed is outstanding I can go through tabs very quick, there’s no lags, this is very important when you are in a company with a lot of users in order to not slow down productivity, integration is a key point in a sales platform and hubspot does a good job with the ease of integrating other apps like Gmail, google Docs or Mailchimp, you just need to link up Gmail account, is a whole host of others apps, This gives you a better experience and improves productivity
What do you dislike about the product?
the installation and implementation is a bit slow, it is not a big problem, but they can improve at that point
What problems is the product solving and how is that benefiting you?
The biggest benefit that hubspot provides to our company is the organization and control we have with current clients and past clients, it is a great tool for inbound marketing, since it automates many tasks that require a lot of time this translates into more deals and less time in data entry, the interaction takes place automatically and allows us to save the clients' data without expiration time.
Recommendations to others considering the product:
It is a very useful program that every business should use since it allows you to be organized in a simple way


    Adam D.

Best CRM platform, period.

  • February 27, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot is an all-around amazing tool, but what I like most about it is its automation capabilities. It's a lot of work to start, but once you set everything up, it saves you a ton of time.

It's also incredibly intuitive. For instance, I have no background in computer programming, but I was able to program a chat bot for my company's website. Likewise, I have no design skills whatsoever, but HubSpot makes it easy to make professional-looking emails and landing pages with its drag-and-drop editor.

It essentially provides you with all of the tools you need to be an effective marketer, even if you don't possess all of the skills.
What do you dislike about the product?
There are very few things I dislike. One that comes to mind is that you can't choose "email response" as a parameter to unenroll contacts from workflows. This would be very helpful seeing that most of our customers respond directly to our reps when we send emails.
What problems is the product solving and how is that benefiting you?
We are now able to track where leads are coming from and if they are converting to sales or not. It has helped us determine what we need to be doing as marketers to better fill the funnel with quality leads. In just over a year and a half, we have exponential increased the amount of leads we are generating, and the number keeps on growing.
Recommendations to others considering the product:
I would leverage HubSpot Academy. HubSpot does a great job creating videos on how to get the most out of its products. Take advantage of them.


    Tate T.

I LOVE HUBSPOT

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
This is the ultimate CRM with the BEST CUSTOMER SERVICE. It has a great support community and so many wonderful features and reports to help you get through all of the intensities of a large CRM.
What do you dislike about the product?
Sales and marketing separation to build out database - this can get expensive! Our platform is about 30k a year.
What problems is the product solving and how is that benefiting you?
We are working through all of our marketing automation, Sales automation and more with this platform. We have realized so many opportunities through Hubspot Academy (free learning program included)
Recommendations to others considering the product:
If you have a full marketing plan to work through Hubspot is with you every step of the way for Inbound marketing. From their INBOUND conference, to their customer service (chat/call/academy/learning) features, Hubspot is a no brainer for any business (if you can swing it in your budget but you get what you pay for!)


    Frank R.

HubSpotCRM A great tool for your business

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
I notice that HubSpot does everything possible to make sure that we understand their customers and we make it easier to use this product which when we use it we can see that it offers us to automate almost anything like the great flow of potential customers thanks to the fantastic chatbot, besides marketing tools are very easy to manage and easy to configure attracting a good amount of customer traffic to your channeling and tracking interactions with them, being able to see the marketing emails received, this allows us to customize our platform and give it a better service to our customers
What do you dislike about the product?
Although HubSpot must surely be working on this problem it is worth saying that there is a lack of deeper measures, as there are some features that do not work like replacing files and do not become versatile when using mobile phones because they distort the format
What problems is the product solving and how is that benefiting you?
I believe that the acquisition of new potential customers is one of the biggest problems we have solved with the help of HubSpot, all its features can be integrated perfectly allowing us to focus on generating more customers while maintaining order and continuing to execute other jobs and actions
Recommendations to others considering the product:
In the market there are many CRM products all naturally with their pros and cons, so what I recommend is to try several to find the one that you think is most beneficial to you, although personally this CRM HubSpot has been very helpful for your solid features and this only using the free edition because using the advanced must be much better than this even if you have to pay, I think it would be worth it


    Cathy J.

HUBSPOT CRM AWESOMENESS

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
What I liked about HubspotCRM is its feature for documentation. It is very helpful in sales, because when you call your prospects, you get to review notes while you're on a call with them. You can write down what has transpired in the call and can use it for follow ups.
What do you dislike about the product?
To be honest, I don't have anything that I could say against HubspotCrm. We have been using it for quite a while now and it still is efficient.
What problems is the product solving and how is that benefiting you?
In sales, it is really important to take down notes. It is a guide when make follow up calls. Through the notes that we have in hubspot, we can easily touch base with the prospects and hit their pain points.
Recommendations to others considering the product:
If you want your agents to be productive in Sales, then please use hubspot CRM.


    Ben W.

I love my job more because they use Hubspot

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
I love the email templates and sequences as well as the reports that go along with them. Being able to see and get notified immediately of any activity on my emails is fantastic and helps me know what's working and what needs changes to be effective in my email campaigns. The built in suggestions are very helpful too and the meeting links top it all off.
What do you dislike about the product?
The one thing I can say I don't love is the method used importing contacts from zoominfo. The default info it uses to fill out the contact details causes a lot of clean up with coworkers who don't go in and change the fields we use. That just takes a little extra training on our part though.
What problems is the product solving and how is that benefiting you?
I am using it as a business development rep, and it has been wonderful for helping keep contacts ordered, knowing who each contact will be passed off to in sales, all the details on how and when it's been contacted. It keeps things much more streamlined so I spend more time contacting new leads and less time trying to figure out what exactly is going on with that lead that hasn't responded in a month.
Recommendations to others considering the product:
Worth every penny and more. Try it for a month and you'll never want to go back to anything else. I've used a few other programs like salesforce and they all had they're good points and benefits but Hubspot takes all of them and rolls it into one piece of software.