Sales Hub Enterprise
HubSpotExternal reviews
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Marketing Technologist
What do you like best about the product?
Very user-friendly even though it's packed to the gills with features. The editor suite is intuitive, as is adding and managing modules. Reporting has continually improved to make it easy to track your efforts. Their Smart Content feature is second to none with personalizing the journey of a prospect/lead. And the workflow tool is one of the greatest assets for our company because it takes some of the administrative burdens off of marketing and sales teams.
What do you dislike about the product?
I wish there was more transparency with certain changes made to the CRM, no matter how big or small. I wish there was a way to build reports off of more than just the Create Date so that monthly reports on leads can be tallied appropriately to include people who are either brand new to the Contact database as well as those who've been in the system for a year or more.
What problems is the product solving and how is that benefiting you?
We've practically streamlined marketing and sales into one unit. Workflows have allowed sales reps to email leads/opportunities once a month with updates about our company and product, thus freeing them up to go find more opportunities. We have more control and freedom over our company website since switching from WordPress over to HubSpot COS meaning we don't have to rely on a 3rd party company to manage any changes/fixes we want on the site.
Best CRM I've used to date!
What do you like best about the product?
HubSpot keeps my contacts and leads all in one place that is easy to manage. It's really convenient to be able to see where each one is at in the sales process. I love that it keeps track of all the communication back and forth between the parties.
What do you dislike about the product?
There is a bit of a learning curve involved when compared to other CRM programs. But I will say that HubSpot does significantly more than those other CRM's too.
What problems is the product solving and how is that benefiting you?
Connecting more quickly and effectively with potential leads and streamlining the communication process. The quicker we can get to the lead the more opportunity we have to convert them into a client.
Recommendations to others considering the product:
I've used Boomtown and Commissions Inc. as CRM's and neither one of them come close to the robust services offered by HubSpot. From the backend management of website integration to the day to day use of the CRM itself, HubSpot truly is a one stop shop to managing and communicating with all your contacts consistently. They have thought through all the details for you and give you the ability to create your own workflows and sales processes to suit your specific needs. Using HubSpot allows you to focus more on what matters the most....building new relationships with new clients. Take it from someone who's "been there and done that". You will not regret partnering with HubSpot for all your customer relationship building needs. I took the plunge and never looked back!
HubSpot is very user friendly, practical and helpful tool for everyone.
What do you like best about the product?
The interface is easy to use, technical support is great, specially through chat - they are always so patient and supportive. So many different tools that we are able to use under the same roof. I love it!
What do you dislike about the product?
I've had some issues with billing and the fact that my company hasn't signed up for a local account manager, sometime is painful. The issue takes more time to be solved, but in the end everything is great again.
What problems is the product solving and how is that benefiting you?
Great tracking of website and email activities, deals, and all the history of the contact in the same place and easy to find.
Recommendations to others considering the product:
Amazing tool that you can connect with your Marketing platform and see all the analytics and results under the same roof! Awesome support from the team and so easy to use.
Love how easy it is!
What do you like best about the product?
I love that I can keep track of contacting clients. I do love how easy it is to use. I like how I can change the list of details I need for each client (the bio, name, number, etc).
What do you dislike about the product?
I wish I could keep track of Social Media messages I have with my clients. I wish it could integrate with work emails more smoothly. Unfortunately it automatically logs emails that are not potential clients and they are just advertisements. This makes us have to go through our inbox and delete everything. Also there is a problem with the scheduled emails software end in which I contacted the HubSpot team about. Once you schedule an email (is in my the Free Plan) you cant delete it or edit it, even though you click delete. You would have to delete the whole contact that you are scheduling the email for. That is very disappointing.
What problems is the product solving and how is that benefiting you?
I am using it to keep log of all clients, and this has allowed me to keep track of everything in a more organized way!
Recommendations to others considering the product:
I recommend that they test it out first before implementation.
Powerful solution with ever-increasing capabilities
What do you like best about the product?
I love the fact that everything is so perfectly integrated and connected - the whole ecosystem speaks to each other.
What do you dislike about the product?
I'm not a big fan of the template marketplace (lack of options), and the email and landing page builder's drag & drop functionality at the moment seems to be restrictive. They could definitely improve on those.
What problems is the product solving and how is that benefiting you?
Centralized data lets our marketing and sales team coordinate campaigns and nurture leads more effectively.
Recommendations to others considering the product:
This is a really great solution for SMBs and enterprises and positions you for growth. One must absolutely utilize the workflow automation tools as it is one of the best features they have. Saves you a lot of time.
My Favorite Marketing Tool
What do you like best about the product?
HubSpot is a user-friendly, one-stop-shop for inbound marketing. It has everything I need to efficiently keep track of our contact base, know where our clients ("deals") are in our sales pipeline, design and send emails, and much more. The best part about HubSpot is that it is constantly improving its functionality for an even better user experience. The customer support is also A+, and I can constantly keep learning and improving my marketing practices by taking HubSpot Academy courses. I can't hype HubSpot up enough.
What do you dislike about the product?
My least favorite part about HubSpot is its analytics and reports. I find the reports/analytics tools section of HubSpot difficult to navigate and limited in its data collection. I wish there was a course within HubSpot Academy to learn more about how to most effectively use its reports and analytics features. This is really the only downside I can see when using HubSpot.
What problems is the product solving and how is that benefiting you?
HubSpot allows my business to efficiently keep track of our contact base, easily know where clients are in the sales process by looking at the "Deals" pipelines, identify areas for improvement in our sales process by analyzing the "Deals" pipelines, and easily distribute information to current and potential clients via newsletters/other mass emails.
Recommendations to others considering the product:
HubSpot is an amazing marketing tool. Between the amount of tools that HubSpot offers, the amazing customer support, and the constantly evolving platform, I can honstly say that I would recommend it to anyone.
HubSpot Is A Firehose of Usefulness For Your Marketing!
What do you like best about the product?
HubSpot does a tremendous job compiling every useful tool for your marketing into one place. It's the hub for everything we do from website additions/changes to email marketing and blogging. I love how user-friendly it is and it's the little details that make a huge difference.
What do you dislike about the product?
At times in the design manager, it can be difficult to make the changes I want to. I'm sure most things can be contributed to my lack of web development knowledge. But I think the "ease of use" for website building is exaggerated slightly.
What problems is the product solving and how is that benefiting you?
Our company has never had an active marketing plan. With HubSpot, we've been able to create an actionable plan by combining blogging, email marketing, sales funnels, and more. It's been tremendous in gaining viable results.
Recommendations to others considering the product:
Before committing, decide if it actually makes sense for your company. When you first unlock the portal, you can feel overwhelmed with all the features. But HubSpot does a good job during the onboarding process to get you acquainted with everything.
I'm convinced!
What do you like best about the product?
I love that everything I used to have a separate program for is contained under one roof. Being able to use and view analytics for all my marketing tools in one place has been fantastic and very useful. Everything just works, and works well. The Hubspot team is uber supportive and I feel like I've found a solution that will support and grow with our company.
I was against Hubspot at first because I believed there were similar programs out there for much cheaper, but after using it I'm convinced this was the best solution.
I was against Hubspot at first because I believed there were similar programs out there for much cheaper, but after using it I'm convinced this was the best solution.
What do you dislike about the product?
The only thing I can think of is that there isn't internal ad support and tracking for LinkedIn anymore! I know it used to be a feature and I hope they bring it back as LinkedIn is important for our B2B advertising strategy.
What problems is the product solving and how is that benefiting you?
-"One pane of glass" for our marketing efforts, a comprehensive suite of tools
-Ongoing marketing and sales training with their lessons and knowledge hub
-Access to modern marketing/sales tools and strategy
-Robust analytics that make it easy to track our progress
-Ongoing marketing and sales training with their lessons and knowledge hub
-Access to modern marketing/sales tools and strategy
-Robust analytics that make it easy to track our progress
Recommendations to others considering the product:
Once you decide you need more than Hubspot's free features, the investment is quite steep. It can be prohibitively expensive for some companies, especially smaller ones without much of a budget. There are tons of free or cheap tools that can do what Hubspot's can. However, doing that in the past we got tired of piecing together different tools and having disparate analytics that took a lot of time to gather insights from. The value that we get from having all our tools and data in one place makes the price worth it, along with their awesome support and training + modern interface.
Responsive and capable support, comprehensive solution
What do you like best about the product?
The fact that I can live chat or get a callback to get immediate help is one of the main reasons I like them so much. Makes working with them and getting up to speed so much easier.
What do you dislike about the product?
As a marketer, I work with lists a lot, and their website can be a bit slow at times when it comes to processing lists and actively working with them.
What problems is the product solving and how is that benefiting you?
We started off with their Marketing Automation features but then also migrated away from Salesforce. We have been able to consolidate vendors, get much better at understanding lead flow, create reports for our weekly sales meetings and quarterly board meetings much easier, and so much more.
Great for Freelance Partners
What do you like best about the product?
I am a freelancer writer who is contracted to write blogs. The company I write for uses HubSpot, which makes it easy for the in-office team to see my progress and for me to work whenever I have the time.
What do you dislike about the product?
I wish that the platform had a "ready for review" feature where users could flag certain posts for someone else to approve. For blogs, I imagine it would be a step between drafting and scheduling; I could schedule the post upon completion and another team mate would be notified that was ready for final review. I think this would be helpful for companies that have interns or others who help with content generation.
What problems is the product solving and how is that benefiting you?
HubSpot provides comprehensive training and plentiful assistance for entire teams. In marketing, this is so helpful since roles change often or certain positions turn over quickly. Having an established training program means that everyone can be caught up to speed without taking the time away from other associates to train them.
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