Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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User-Friendly Sales Tracking with Invaluable Insights
What do you like best about the product?
I like HubSpot Sales Hub for its ease of use, user-friendly navigation, and the detailed insights it provides. These insights help us plan our campaigns better by understanding the optimal times for campaigns, calls, and follow-ups, which increases campaign effectiveness. I also appreciate how easy the initial setup was, making it a very user-friendly tool. I would rate it between 8.5 - 9.5 out of 10 and would definitely recommend it to anybody interested in an overall view of all their campaigns in one place.
What do you dislike about the product?
One area where I would like to see improvement is getting campaign level data. HubSpot Sales Hub doesn't provide campaign-specific data at a granular level, only an overall campaign report, which makes it hard to deep dive into specific campaigns to understand what worked well and what needs improvement.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to track campaigns, understand performance, focus on key contacts, and analyze call outcomes. It provides detailed insights which help us plan campaigns better, determining optimal times for calls and follow-ups, thus enhancing campaign effectiveness.
Integrative CRM for Acquisitions not Just Sales
What do you like best about the product?
I like that HubSpot Sales Hub integrates with Gmail and my calendar, making it really convenient to manage everything in one place. The app on my phone is fantastic as it allows me to make phone calls that are logged with transcripts and voice recordings. Plus, I appreciate that I can track emails and see when people open them, which is super helpful. I can tell you this, after using Salesforce in the past, I see that HubSpot does much better with AI functionality than they do.
What do you dislike about the product?
I find it really hard that you can't search by address. Many businesses we look at or try to acquire have the same name, like 'Coin Laundry,' which appears in our system probably a thousand times. Without being able to type in just the address, it's really hard because it only shows the city. The way we have it set up, it doesn't show the exact address as a searchable function. I am sure there is a way to search by address if using the standard set up fields but when customized it is limited.
What problems is the product solving and how is that benefiting you?
I find HubSpot Sales Hub keeps all our information, uploads, photos, and store items in one convenient place. It integrates with Gmail and my calendar, helps log and transcribe calls, and tracks emails, so I know when they're opened.
Complete CRM with Strong Data Management, Tracking, and Reporting
What do you like best about the product?
Complete, good CRM with good data management, task categorization, video recording and transcripts and good tracking and reporting
What do you dislike about the product?
The LinkedIn Sales Nav integration could be more polished. Right now, it doesn’t track certain activities (such as requests), and it also doesn’t connect or relay sequence messaging to the relevant LISN task.
What problems is the product solving and how is that benefiting you?
It helps me build sequences, with good reporting on activity and engagement, and keep track of flows and outstanding tasks, while also giving me a robust overview of my book of accounts.
HubSpot keeps our sales pipeline organized and visible
What do you like best about the product?
HubSpot Sales Hub gives our team a clear, shared system for managing the sales pipeline from first conversation through onboarding. The visibility into deals, activities, and ownership makes it much easier to keep Sales, onboarding, and Client Success aligned.
The automation tools, reporting, and customization options are especially valuable for a growing team. We’ve been able to standardize our pipeline stages, improve data consistency, and build dashboards that leadership actually uses to understand performance.
The automation tools, reporting, and customization options are especially valuable for a growing team. We’ve been able to standardize our pipeline stages, improve data consistency, and build dashboards that leadership actually uses to understand performance.
What do you dislike about the product?
Some advanced features require higher-tier subscriptions, which can make scaling expensive as more team members need access. Permissions and seat management can also be confusing, especially when different teams need partial access to tools.
Reporting and automation are powerful but can take time to learn and maintain, particularly as processes evolve. It's easy for workflows or properties to become overly complex without strong internal ownership.
Reporting and automation are powerful but can take time to learn and maintain, particularly as processes evolve. It's easy for workflows or properties to become overly complex without strong internal ownership.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps us solve pipeline visibility, process consistency, and handoff challenges between Sales and Onboarding. Before standardizing in HubSpot, deal tracking lived across spreadsheets, email threads, and individual team members' notes.
Now we have a centralized CRM where deal stages, ownership, next steps, and revenue reporting are consistent across the organization. This improves forecasting accuracy, reduces dropped handoffs, and makes it easier for leadership to understand pipeline health and revenue trends. It has also helped us build more repeatable sales processes as we scale.
Now we have a centralized CRM where deal stages, ownership, next steps, and revenue reporting are consistent across the organization. This improves forecasting accuracy, reduces dropped handoffs, and makes it easier for leadership to understand pipeline health and revenue trends. It has also helped us build more repeatable sales processes as we scale.
Centralizes Sales with Excellent AI Integration
What do you like best about the product?
We use HubSpot Sales Hub to run our entire sales, marketing, and billing systems. I like the excellent functionality and solid AI integration. The AI integration supports both administrative and customer-facing activities. On the administrative side, it helps new users navigate the Hubspot UI, locate the settings they need or understand how to set up workflows like automations and can troubleshoot based on actual account settings. For customer-facing tasks, it can summarize meetings, emails, and other notes, suggest follow-up steps, and provide text suggestions for emails. We have it integrated with Google Calendar and Gmail, Hubspot Payments, Zoom, Fellow AI Notetaker, social media. We also expect to integrate with QuickBooks.
What do you dislike about the product?
It would be really helpful to have different 'contact types' because not everything fits neatly into the CRM setup. Right now, we have to create workarounds for any contact that doesn't fit the prescribed framework, and I'm concerned this might lessen the validity of the database. Also, the granularity of the permissions is an excellent feature, but takes a while to understand what permissions are needed by which team members.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub provides transparency, visibility, workflow automations and tracking. It supports our team in sales, marketing, and billing.
A simple and reliable CRM for daily sales work
What do you like best about the product?
I like how simple and intuitive it is. The pipeline view, tasks, and contact timeline help keep everything organised without extra effort. It’s easy to onboard new team members, and the automation saves a lot of manual work.
What do you dislike about the product?
Some features feel locked behind higher tiers, especially reporting. Also, loading times can be slow when switching between records, and the email editor could be more flexible.
What problems is the product solving and how is that benefiting you?
It helps me keep track of deals, conversations, and follow-ups in one place. We don’t miss opportunities, and the team works more consistently. It also gives clearer visibility into pipeline health and next steps.
Effortless Setup, Streamlined Collaboration
What do you like best about the product?
I love that HubSpot Sales Hub is simple to use and easy to navigate. The user interface is very clear, which makes it super quick to see what pipeline and opportunities there are without having to learn a completely different system. It's also refreshing how easy it was to set up, with a lot of configuration possibilities.
What do you dislike about the product?
For me, it's mainly just due to permissions and the fact that you have to have a specific sales hub seat, which is obviously an additional cost.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub gives me full visibility into our pipeline and helps me track how marketing qualified leads are progressing through the sales cycle.
Clear Pipeline Visibility, Excellent for Sales Management
What do you like best about the product?
I like HubSpot Sales Hub for the clear visibility it provides of our pipeline. It shows the actual status of the sales team, which helps in making correct decisions and planning the future for the team. I also find it valuable for revenue prediction, which is crucial. The automated follow-up features are great for reducing manual work.
What do you dislike about the product?
The initial setup is a bit time-consuming as everything needs to be set before automation works.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub for pipeline management, which gives me clear visibility and helps in making correct decisions and revenue predictions. It reduces the need for manual follow-ups, enhancing the efficiency of my sales process.
Streamlined CRM with Room for Reporting Improvement
What do you like best about the product?
I find the ease of finding what I need in HubSpot Sales Hub really helpful. I also appreciate how easily it integrates with Gmail, allowing me to properly track everything and see customer details within the extension. It cuts down time spent going back and forth looking at data since everything is all in one spot.
What do you dislike about the product?
There is no commission reporting and the goals are limited. Primarily on outbound, the only option for outbound metrics is calls. We primarily email for outbound and there is no way of tracking that without creating your own properties and custom reports. It was a bit tough at the start, but they had us use an onboarding company that helped to set us up for a fee.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub as our CRM to input goals, create reports, and dashboards. It integrates easily with Gmail to track customer details and cuts down on time spent finding data, keeping it all in one spot.
User-Friendly Interface with Powerful Automation
What do you like best about the product?
I use HubSpot Sales Hub to manage our database of contacts and all of our automated email communication. I appreciate that it minimizes the need to update information in multiple places and reduces the manual work of sending out regular session reminder emails. I like the clean and easy-to-use interface, and it's multi-purpose. I also find the reporting features valuable.
What do you dislike about the product?
Some of the reporting or workflow features require workarounds and aren't very straightforward. Rather than needing to create 2 separate segments or reports, there should be a feature where you can have a segment within a segment.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to minimize updating information in multiple places and reduce manual work in sending session reminder emails.
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